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New Hotel Charlemagne

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300 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Patras, Greece
Reviewed 1 week ago

The hotel is really nice and clean, the rooms cosy and warm. Breakfast is good and the staff very polite and helpful. It is located in a quiet area, just behind the Berlaimont building very close to the Schuman metro station. Very convenient, especially if you have meetings at the area. The Cinquantenaire park is very close and worth visiting.

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Helpful?
Thank AnastasiaPat13
Vienna, Austria
Reviewed 4 weeks ago

The personnel was very friendly. The breakfast buffet is excellent. For smokers it would be nice if there will be an indoor room where smoking is possible. The hotel is near the premises of the EU and has a personal touch.

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Helpful?
Thank manonk586
Reviewed 7 October 2016

As we arrived, we were first welcomed by some extremely annoying crisp smell (something akin to incense sticks). Staff seemed very helpful at first, but a weird thing happened right away. We arrived early and asked about the check-in time when receptionist said that they have a room available for us already, checked us in and let us go upstairs...

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Helpful?
Thank Siret T
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Siret T, We are deeply sorry about the problem you mention in your review. We take note of your comments to improve us. We hope to see you soon. Best regards

Haarlem, The Netherlands
Reviewed 5 October 2016

The hotel is conveniently located near the EU premises. The (bath) rooms are however outdated. The staff is friendly and professional, but all in all there are better hotels in the area for the same price. Hotels are expensive anyway in the region, but good location comes with a price obviously. Trainstation Schuman having a direct connection to the airport...

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Helpful?
Thank Sarpa74
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

thank you for your comment. We take into account your remarks. Kind regards.

Wassenaar, The Netherlands
Reviewed 2 October 2016

Check- in was done in a friendly and efficient manner. Furniture in room decent, but the wall-to-wall carpet looked stained to the point I didn't like walking in there with no shoes. Mattresses a bit uncomfy as I could feel some sort of plastic barrier through the sheets- I took one of duvet off the other twin bed to put...

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Helpful?
Thank B M
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you for your comment. We take note about your remarks. Best regards

Berlin, Germany
Reviewed 13 June 2016

It has been almost a year but I remember our stay well and that is because the hotel left a positive impression. We could park our car in the underground car park and could walk to the city center. Yes, it is that close. If you do not wish to walk you can take the subway which you can reach...

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Helpful?
Thank RallyFan_234
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you for your comment. We are really happy to read that you appreciated your stay at the Newhotel Charlemagne. We hope to see you next time.

Bognor Regis, United Kingdom
Reviewed 30 May 2016

Second stay while on business trips chosen for location. Rooms comfortable and clean and perfectly adequate. Breakfast had reasonable choice including sausage, bacon and scrambled egg. I am used to Continental hotels rarely having any tea or coffee facilities,but I do feel it is over the top to provide a Nespresso machine and offer four capsules at an extortionate €2.50...

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Helpful?
Thank Jodian
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Dear Jodian, Thank you for your comment. We are really glad that you appreciate our hotel. We take note about your remark. See you soon!

roma
Reviewed 18 May 2016

I stayed in this hotel many times and it was pretty good, even though they have an outdated wifi not working with Apple devices. Last time a reserved for the night of March 22...it was impossible to reach Brussels after the terrorist attack so I warned them and ask for a free cancellation owing to a case of force majeure....

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3Thank nottambula
Haute-Normandie, France
Reviewed 18 May 2016

No parking (unless you are first in and still you have to find a parking spot first to leave your car to go to reception and get access to the parking lot, not much point really). No room service. For an evening meal I was told there are "plenty of restaurants in the area". For just a room, with nothing...

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Helpful?
Thank frsmith75
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you for your feedback about your stay. Best regards

East Horsley, United Kingdom
Reviewed 3 May 2016

I have mixed feelings about this hotel. I chose the hotel as I was travelling with my dog and when I booked through Hotels.com it definitely stated pet friendly. Well, on arrival I was told it was pet friendly for small dogs not large dogs like mine. However, since they did not see my dog I think I got away...

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Helpful?
Thank Mark W
Hans_Rientjes, Director at New Hotel Charlemagne, responded to this review

Thank you for your feedback about your stay. We hope to see you soon. Best regards

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about New Hotel Charlemagne

Address: Boulevard Charlemagne 25-27 | Brussels, Brussels 1000, Belgium
Region: Belgium > Brussels
Price Range: $85 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Hotel Charlemagne 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
New Hotel Brussels
Hotel Style:
#58 Luxury Hotel in Brussels
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Questions & Answers

Here's what travellers have asked, with answers from New Hotel Charlemagne staff and other travellers.
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Questions? Get answers from New Hotel Charlemagne staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor are quieter”
 of 5 bubbles Sarpa74, 5 Oct 2016 | Read review
“I would suggest contacting the hotel before booking if you are travelling with pets. Not really a problem though if they don't see the pet!”
 of 5 bubbles 271MarkW, 3 May 2016 | Read review
“Ask for a room at the back”
 of 5 bubbles Walter_Oostelbos, 1 May 2016 | Read review
“Fifth floor rocks.”
 of 5 bubbles decommman, 15 Dec 2015 | Read review
“Choose another hotel.....”
 of 5 bubbles tomsP2885IU, 8 Sep 2015 | Read review
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