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New Hotel Charlemagne

369 reviews
#124 of 198 Hotels in Brussels
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Traveller (104)
Room & Suite (55)
Dining (4)
Overview
  • Excellent16%
  • Very good39%
  • Average28%
  • Poor13%
  • Terrible4%
Travellers talk about
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
Multilingual Staff
4.0 Star Hotel
All hotel details
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (369)Write a Review
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Show reviews that mention
All reviewsschuman metro stationeu commissionnight shiftnice hotelrecommend this hotel to anyoneeu quarterrooms are cleancity centrebusiness travelersbreakfast is servedexcellent locationquiet areahotel roomvery pleasant stayreception staffmin walkschumann
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11 - 15 of 184 reviews
Reviewed 6 November 2017

This hotel is average in the neutral sense of the word, not in a negative sense . It's a very ordinary mid-range businessman's hotel. A few days after staying there, i really don't have many memories beyond that the staff were friendly. My room was...More

Thank marcopolo1964
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 4 January 2018

Thank you for your feedback about your stay, we appreciate you taking the time to review your stay at the Newhotel Charlemagne. We take note about your remarks. Best regards

Reviewed 13 October 2017

The best aspect of this hotel is its location. Its next to the European Commission building which consequently draws a number of benefits to the area. Firstly there is an underground and overground train station 3 minutes from the hotel. There are a number of...More

Thank jdleake
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 7 November 2017

Thank you for your comment. We take note about your remarks. We'll be happy to welcome you for your next trip in Brussels. Best regards

Reviewed 7 September 2017

Cleanliness and feeling comfortable in a hotel is extremely important to me and they go hand in hand. If a hotel isn't clean, I'm super uncomfortable. I'm not super OCD, but this hotel is just dingy. There have only been a few hotels I've stayed...More

Thank Bellina C
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 5 October 2017

Thank you for your comment. We take into account your remarks to improve us. We hope to see you soon

Reviewed 31 August 2017

Good location if you need to visit the European Commission, but while the hotel looks good from the outside, the rooms are very tired looking and in desperate need of refurbishment. One of the plug sockets in my room was half hanging out and had...More

1  Thank Peter R
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 12 September 2017

Dear Peter, we are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. Kind regards

Reviewed 30 August 2017 via mobile

For a supposed 4 star hotel it's very average. Room was plain and dated, the tea and coffee making facilities had a price tag attached. Went down and had a look at the breakfast but was not a lot there. The man in charge said...More

Thank NorthWestFamilyOf4
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 12 September 2017

We are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Multilingual Staff
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Conference Facilities
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$74 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Luxury Hotel in Brussels
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$74 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Luxury Hotel in Brussels
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (104)
Room & Suite (55)
Dining (4)
Questions & Answers
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Room Tips
"We got a club room, which was worth the extra bit of money,"
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"Don't stay here if you care about hotels being clean"
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"Forget the room, find a better hotel!"
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"try the hotel next door"
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