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New Hotel Charlemagne

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Traveller (108)
Room & Suite (55)
Dining (4)
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Overview
  • Excellent16%
  • Very good39%
  • Average28%
  • Poor13%
  • Terrible4%
Travellers talk about
“eu institutions”(10 reviews)
“schuman station”(4 reviews)
“night shift”(2 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
Concierge
4 Star Hotel
All hotel details
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Reviews (381)
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Traveller rating
27
64
66
25
10
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27
64
66
25
10
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All reviewseu institutionsschuman stationnight shiftnice hotelrecommend this hotel to anyonenespresso coffee machinerooms are cleanmetro stopcity centrebreakfast is servedthe wi fihotel roomvery pleasant staymin walkschumannbrugesbelgium
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21 - 25 of 192 reviews
Reviewed 7 September 2017

Cleanliness and feeling comfortable in a hotel is extremely important to me and they go hand in hand. If a hotel isn't clean, I'm super uncomfortable. I'm not super OCD, but this hotel is just dingy. There have only been a few hotels I've stayed...More

1  Thank Bellina C
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 5 October 2017

Thank you for your comment. We take into account your remarks to improve us. We hope to see you soon

Reviewed 31 August 2017

Good location if you need to visit the European Commission, but while the hotel looks good from the outside, the rooms are very tired looking and in desperate need of refurbishment. One of the plug sockets in my room was half hanging out and had...More

2  Thank Peter R
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 12 September 2017

Dear Peter, we are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. Kind regards

Reviewed 30 August 2017 via mobile

For a supposed 4 star hotel it's very average. Room was plain and dated, the tea and coffee making facilities had a price tag attached. Went down and had a look at the breakfast but was not a lot there. The man in charge said...More

1  Thank NorthWestFamilyOf4
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 12 September 2017

We are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards

Reviewed 28 August 2017 via mobile

Dated room meant we had exposed pipes, stained marble top in the bathroom, no air conditioning, worn furniture and a floor that had dips and holes that had been covered with carpet making the floor uneven for walking on. There were random sockets with plugs...More

1  Thank Alainechristian
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 12 September 2017

Thank you for your comment. We take into account your remarks to improve us. Best regards

Reviewed 21 August 2017 via mobile

I had a visit to Brussels with my family for 9 days/ 8 nights and we sadly chose New Hotel Charlemagne. I was shook with the interiors of the rooms as it looks really old and dirty! I booked the rooms from Trivago and the...More

1  Thank _ShaikhaHamad
Response from Hans_Rientjes, Directeur général at New Hotel CharlemagneResponded 12 September 2017

We are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. We hope to see you in best conditions. Kind regards

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Concierge
Multilingual Staff
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Conference Facilities
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$65 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#59 Luxury Hotel in Brussels
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$65 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#59 Luxury Hotel in Brussels
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (108)
Room & Suite (55)
Dining (4)
Questions & Answers
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Room Tips
"We got a club room, which was worth the extra bit of money,"
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"Don't stay here if you care about hotels being clean"
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"Forget the room, find a better hotel!"
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"try the hotel next door"
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