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Izan Avenue Louise

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1 room 2 adults 0 children
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Izan Avenue Louise
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534 Reviews from our TripAdvisor Community

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Showing 229: English reviews
Reviewed 19 August 2016 via mobile

My first day at Izan hotel. Very rude staff. Just asked for coffee after they start removing breakfast and being refused by rude staff. Just come from France. Was staying at Novotel hotel at Le Havre. Completely different people and staff, even in after removing the breakfast, I was allowed to use the coffee machine and people are very friendly....

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Helpful?
1Thank Samer M
FredericDeg, Responsable réception at Izan Avenue Louise, responded to this review

Dear guest, I would like to apologize on behalf of the hotel for what happended during your stay. We have breakfast opening hour, but I agree that we can make an exception for a coffee. Did you take the breakfast earlier ? I'll speak with the breakfast team in order to improve the commitment. Be sure that next time, you'll...

Copenhagen, Denmark
Reviewed 18 August 2016

Review collected in partnership with Amoma.com
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Thank ndn1976
FredericDeg, Responsable réception at Izan Avenue Louise, responded to this review

Reviewed 15 August 2016 via mobile

My boyfriend and I stayed here for 3 nights in August during the Flower carpet festival in Brussels. We arrived a few hours before check in but were quickly checked in and given a room with the friendly receptionist showing us a few attractions on a map. The room looked very similar to the pictures, they are quite dated but...

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Helpful?
Thank LNGC
FredericDeg, Responsable réception at Izan Avenue Louise, responded to this review

Dear customer, I would like to thank you for your comment. I'm please to read that you were satisfied about your stay. I would like to apologize for the fact you did not receive any follow up about the safe problem. We should have given some. I hope we'll have the pleasure to welcome you back at your next trip...

Kota Kinabalu, Malaysia
Reviewed 9 August 2016 via mobile

i was drawn by the summer sale prisj 3night for €140 (b&b)and was deceived by stunning pictures of the rooms. We were dreamt to get the same as this trip was about our anniversary/honeymoon. Before the booking i sent questions via email to hotel but never received reply. However my husband loved it (based on the picture online) and i...

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Thank Muldereica
FredericDeg, Responsable réception at Izan Avenue Louise, responded to this review

Dear guest, I would like to thank you for the time you took in order to post your comment on trip website. This is very important for us as we want to listen to our guests point of view and improve ourself. Regarding the credit card authorisation, we ask it in order to guarantee the extras, but be sure that...

Buninyong, Australia
Reviewed 21 July 2016

I think back in the day this place would have been a very luxurious hotel, but has been left behind a bit now. Our room was huge which was amazing because we could spread out all our gear etc, but the bathroom was tiny. We only stayed here for 1 night and as I have an ostomy, I didn't shower...

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Thank Megan E
FredericDeg, Responsable réception at Izan Avenue Louise, responded to this review

Dear Customer, I would like to thank you for the time you took in order to post your comment on TripAdvisor website. It is true that the bathroom is a little bit small, but still convenient. I'm sorry to read that you were unable to take a shower. The boutique hotel has a warm and cosy style. I hope we'll...

London
Reviewed 8 June 2016 via mobile

Spacious room and nice interior design but be reminded there is no kettle or bottled water. There is no air conditioner in the room. We came on a very warm day. The room can get really warm. The shower space is quite narrow. We didn't have much problem getting in and out as we both are slim built but can...

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Thank 172AnonymoUs172
FredericDeg, Responsable réception at Izan Avenue Louise, responded to this review

Dear customer, I would like to thank you for your comment on Trip Advisor. It is true that we do not have air conditioning in rooms but when it will be warm days, we will refresh all our rooms by closing curtains and putting ventilator before the guests checked in. We have tea and coffee facilities in all our rooms...

Reviewed 8 May 2016 via mobile

This hotel was offered by Groupon supposedly face value of voucher £298 which is a load of rubbish you could book a room for £54 so don't be duped!! More like a 2 star hotel room 453 smelt of body odour on entry to the room. A busy night club gave street noise until 6am so iI recommend ear plugs...

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Helpful?
Thank Laura H
FredericDeg, Responsable réception at Izan Avenue Louise, responded to this review

Dear guest, I'm sorry reading you were disappointed by staying in our hotel. Regarding the Groupon offer you've chosen, you got a 2 nights stay in Brussels for 99 Pounds in the Louise Area. I agree that the room you slept in is a little bit small. Regarding the bad smell, an action plan has been set up in order...

Warsaw, Poland
Reviewed 13 April 2016

Very calm room. Extra comfy king size bed. Bathroom needs a little renovation, but it is good anyway. Classy interior. Goog location, quiet surrounding, 15 walk from tourist attractions. Very good service.

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Helpful?
Thank Marta_Cie
FredericDeg, Responsable réception at Izan Avenue Louise, responded to this review

Dear guest, I'm very please to read that you enjoyed your stay in our hotel. I agree with you that our hotel is very well located in a quiet area. As our customers are very important for us, I'm satisfied that you enjoy our team service. I would like to thank you for your comment posted on Trip website. Hope...

Dublin, Ireland
Reviewed 5 April 2016

Review collected in partnership with Amoma.com
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Thank maitedelgado1
codafr2016, Responsable réception at Izan Avenue Louise, responded to this review

Brighton and Hove, United Kingdom
Reviewed 31 March 2016

We arrived late at the hotel as we were traveling and were looking for somewhere to eat but they couldn’t even give us a slice of bread or nibbles which we would have paid for obviously. The receptionist was so unfriendly and unhelpful. The size of the room was standard. The bathroom was full of mould which was very off...

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Helpful?
Thank Soliquid
codafr2016, Responsable réception at Izan Avenue Louise, responded to this review

Dear Sir, Madam, I'm very sorry to read that you did not enjoy your stay in our hotel. I would like to inform you that it is now possible to eat some snacks as Lasagna, 24hours a day in our lounge or in your room. Be sure that we will work in order to improve service and bathroom quality. I...

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Izan Avenue Louise

Address: Rue Blanche 4 | Brussels, Brussels 1000, Belgium (Formerly Sercotel Izan Avenue Louise)
Region: Belgium > Brussels
Price Range: $87 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Izan Avenue Louise 4*
Number of rooms: 80
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Also Known As:
Sercotel Izan Avenue Louise Hotel Brussels
Sercotel Izan Avenue Louise Brussels
Hotel Style:
#60 Luxury Hotel in Brussels
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Questions & Answers

Here's what travellers have asked, with answers from Izan Avenue Louise staff and other travellers.
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Questions? Get answers from Izan Avenue Louise staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no 6 floor, as the buttom of the elevator at this floor is not working,s o you can get up, but down need to walk by a narrow circle stairs”
HannaS932, 30 Mar 2017 | Read review
“If you have to stay or are already booked ask for a room beginning with 1”
clairef57, 22 Nov 2016 | Read review
“Best tip would be to book somewhere else”
ecobeeWill, 22 Nov 2016 | Read review
“If you are travelling alone, rest assured that you will get a good room and not a box!”
Cassie_Canterbury, 29 Dec 2015 | Read review
“not room 553 it stinks!”
spongebob87, 19 Nov 2015 | Read review
5 of 5