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Hotel Heritage - Relais & Chateaux

Travellers' Choice award winner
#5 of 97 Hotels in Bruges
GreenLeadersBronze level
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Hotel Heritage - Relais & Chateaux
Hotel Heritage - Relais & Chateaux
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1,623 Reviews from our TripAdvisor Community

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Showing 1,226: English reviews
Great Barrington, MA
Reviewed 24 January 2017 via mobile

We always look for R & C hotels. We have stayed in them in Italy, France and Canada. Without question the Brugge Relais is worthy of the brand. It is about 200 yards from Market center of the city. The staff was really helpful with what to see where. Although our weekend trip was too short for the best museums...

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Helpful?
1Thank Paul Z
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you so much for the kind words in your review. We pride ourselves on being Relais & Châteaux members and we glad to hear that you enjoyed your experience with us. Our hotel's location is ideal for shopping, sightseeing and close to so many things to do. We hope to see you again in the future

Sheffield, United Kingdom
Reviewed 24 January 2017

Stayed here last August for my 60th birthday (thank you MrsW) . Its a superb hotel minutes away from the main square. The restaurant was closed for refurb but the staff were very helpful when making recommendations for eating out.

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Thank Stev W
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are so happy that you had a wonderful time on your birthday. We are pleased that you enjoyed your stay with us here in Bruges and that our hotel helped create some memories. Thank you for all the kind words, and we hope to see you again in the future. Maybe for the next special occasion

Sydney
Reviewed 23 January 2017 via mobile

My husband and I stayed at Hotel Heritage for 1 night during January 2017 and were blown away with the quality of service & amenities. Upon arrival we were shown to our room, where the lovely lady working the concierge explained how all the in room features & fixtures worked, and we were presented a small hamper of goodies including...

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Thank gld1310
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for this wonderful 5-Star Review. Our staff is our hotel's crown jewel! They always go above and beyond to offer the best personalized service and to make sure that our guest are well taken care of. We are happy to hear that we met (and hopefully exceeded) your expectations and we are grateful that you made us part...

Reviewed 22 January 2017 via mobile

This is an impeccable hotel just a minute's walk from the heart of Bruges. The room was delightful, if a little small. We had a very memorable G and T in the bar when we arrived. Shame the restaurant was closed while we were there (and particularly disappointing that the management did not inform us of this until we had...

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Thank Ndh62
Barnstaple, United Kingdom
Reviewed 20 January 2017

We stayed 3 nights, our room was one of the more basic rooms but even so it was beautifully decoprated and was a good size with a large very comfortable bed and good quality linen etc. It was spotlessly clean, had a superb bathroom; it was exceptionally peaceful considering it was so close to the main square. We were made...

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Thank countrycompo
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for the wonderful recommendation. We are happy to hear that you had such a wonderful stay with and that you enjoyed all the amenities that the hotel has to offer. Our staff goes above and beyond to make sure hat all our guests are well taken care of. We look forward to your return to Bruges in the...

Oxford, United Kingdom
Reviewed 19 January 2017

Location is excellent, staff are fantastic. Having a Tesla charger in this location is great the car was valet parked and fully charged for us. We stayed in a junior suite on the top floor with a great view of the Bell Tower. All the attention to detail is fantastic, the port and whisky decanter delivered every night is a...

Review collected in partnership with Relais & Chateaux
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Thank davidmY3464AD
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you very much for your review here on TripAdvisor. We strive to to strike a balance between traditional look and modern conveniences, just like with our Tesla chargers. We enjoy treating our guests to to special little things that make them feel at home and we are glad you enjoyed them. We hope to see you again in the...

United Kingdom
Reviewed 19 January 2017

Hotel Heritage is tucked away in an unassuming side street, just a few steps from the central market square and all the restaurants and bars. Step inside and you are in another world of warm comfort , exquisite interiors and welcome at every turn. Friendly and attentive staff, beautiful rooms and heavenly beds all contribute to an extremely pleasant and...

Review collected in partnership with Relais & Chateaux
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Thank Maravedi77
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We appreciate all the wonderful words about the hotel We are delighted to hear that you had a pleasant and memorable stay at our hotel. Our location is probably one of our best features along with our level of luxury and our commitment to service. We hope to welcme you again in the future at our hotel

Malmo, Sweden
Reviewed 17 January 2017

Incredible hotel, beyond our expectations, and we expected luxury! The hotel made our trip to Bruges unforgetable. The location is perfect, the rooms are perfect, the service is perfect, staff are extremely friendly and professional

Review collected in partnership with Relais & Chateaux
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Thank 443tomasf
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for the wonderful review. We are happy the staff and the experience was beyond your expectations. We hope to have the pleasure of welcoming you again in the future.

Reviewed 3 January 2017 via mobile

We stayed at the Hotel Heritage with my girlfriend for our 1 year anniversary and the stay was wonderful! The hotel staff was so friendly and available to help us with anything we needed. They treated us perfectly with welcome drink, small chocolates and other very kind attentions. I have been to a lot of 5 star hotels around the...

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Thank Gilles M
Managerheritage, Public Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for this wonderful reccomendation We are honored that you decided to celebrate your anniversary here with us at Hotel Heritage and that we could make this day very special for you. We are delighted that you enjoyed your stay here with us and the personalized service by our dedicated staff. We hope to see you again in the...

London, United Kingdom
Reviewed 2 January 2017

Brugge has so much charm, we were happy to have found this hotel, which mirrors what you feel walking the streets of this jewelbox of a town. The public rooms are decorated beautifully, and we certainly enjoyed sitting by the fireplace in the parlour after our exploratory walks. Our room (22) was comfortable, with a solid fold out couch for...

Review collected in partnership with Relais & Chateaux
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Thank Nanette P
Managerheritage, Public Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for such a wonderful review. We ar every please to hear that you enjoyed your stay here with us in beautiful and historical bruges. Our level of luxury is one of our most noticable qualities next to our centralized location and our sumptuous buffet breakfast. We look forward to welcoming you again in the future, when returning do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 

Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Price Range: $275 - $823 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Heritage - Relais & Chateaux staff and other travellers.
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Questions? Get answers from Hotel Heritage - Relais & Chateaux staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites - very comfortable. Sherry and snacks delivered each evening.”
 of 5 bubbles 138TimJ, 6 Feb 2017 | Read review
“We stayed in room 31, it was a lower priced room but it was still very good.”
 of 5 bubbles countrycompo, 19 Jan 2017 | Read review
“Room 22 has a pocket sliding door into the bathroom with a motion detecting on (but not off) system. When getting up in the middle of the night to use the facilities, all the lights will go on, and you may not be able to fall back to sleep readily. In addition, to turn the lights off in the middle of the night, the sliding door must be fully closed. To do so, a little push is needed to engage the door fully, and is quite noisy in the middle of the night, in an otherwise silent room. The management seriously needs to rework this situation in an otherwise perfect room.”
 of 5 bubbles 683nanettep, 2 Jan 2017 | Read review
“Our room faced the street but we didn't hear any sounds from outside. ”
 of 5 bubbles Cyclingknitter, 15 Oct 2016 | Read review
“Some of them are a little small, but more than made up for by the opulence bed, furnishings and style - all wirelessed up too, with ipads in the rooms”
 of 5 bubbles Horsewithnoname1, 15 Sep 2016 | Read review
5 of 5