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All reviewshotel bar isone nightvery pleasant staybus stopa great nights sleepfloor roomfantastic hotelhot and cold foodcity breakfew minutes walkprivate parkingpublic car parktwo single bedsfree wifihotel parkingwould stay here againtea and coffee making facilities
Location fine and cleanliness could not be faulted, however where this hotel goes wrong and where I don't think i could book again are the beds. In my estimation I would say the single beds are 30% smaller than a normal single. On checking out...More
1 Thank erichowell09
Response from Hotel-cmanager, General Manager at Hotel Mercure OostendeResponded 2 weeks ago
We thank you for your comments about your recent stay; your feedback helps us highlight areas for improvement.
We are pleased you and your family found our central location to your liking.
We have taken note of your remark regarding the beds and...More
Hôtel in very nice place in center of Ostend, receptionist give us family rooom with beds for children’s , we don’t have children’s, beds not comfortable, very hard
We order king size bed give us 2 beds not good joint , no slippers in room,...More
1 Thank nagynaguib
Response from Hotel-cmanager, General Manager at Hotel Mercure OostendeResponded 1 week ago
Dear Sir and Madam.
We would like to thank you for sending this review.
We would sincerely like to apologise for this regetable misunderstanding with your booking, but have unfortunately not been able to contact you. Would you be kind enough to contact us directly...More
With Mercure Hotels, you expect more than an Ibis and less than a Pullman, always comparable to Novotel in quality but usually hotels with character or a non traditional corporate layout that of Novotel always has. Rooms were smaller than expected but had all items...More
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Response from Hotel-cmanager, General Manager at Hotel Mercure OostendeResponded 3 weeks ago
Thanks for your review.
It's rewarding to read your positive feedback on our hotel and its great emplacement at walking distance to major sites and attractions of the city. Thanks for appreciating our secure parking and your room facilities.
We remind that we...More
At check-in. Receptionist was far from friendly and reluctant to serve. She did not give any information about parking my car during our stay when I asked her about parking, we ended up parking in a parking lot next to the hotel. She did not...More
2 Thank AKALeo
Response from Hotel-cmanager, General Manager at Hotel Mercure OostendeResponded 15 May 2018
I am sorry that your recent stay with us did not meet your expectations.
I would like to sincerely apologize for any inconvenience caused and clarify the concerns you have mentioned in this review as most of the points you have mentioned are...More
Our golfing group stayed here for two nights. We had selected it for it's good location and reasonable price. Our expectations were met but we found some of the staff to be very tired and a bit grumpy. It has a very small footprint and...More
1 Thank mrg677
Response from Hotel-cmanager, General Manager at Hotel Mercure OostendeResponded 9 May 2018
Thank you for taking the time to share this review.
We are delighted to know that our hotel met your expectations.
Thanks for appreciating its emplacement, value for money, cleanliness and tasty breakfast buffet.
We take note of your remark about the staff....More