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Pestana Cidadela Cascais

1,401 reviews
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Traveller (612)
Room & Suite (278)
Dining (123)
Overview
  • Excellent61%
  • Very good27%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (1,401)Write a Review
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480
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75
30
10
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All reviewsoverlooking the marinawithin the wallsold fortresscitadel wallsindoor pooltaberna darooms are modernunique hotelbreakfast restaurantsun decksmall windowsuperior roomexcellent breakfastbreakfast roomstayed longermain restaurantexcellent hotel
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1 - 5 of 806 reviews
Reviewed 5 days ago

The place is very nice and has great views. Cleaniness is quite good. My room required some maintenance (fix showerhead and window that didn't close properly) Breackfast has quality but would expect more variety from a 5 star hotel. Overall good but without anything to...More

Review collected in partnership with this hotel
Thank Englisboa
Reviewed 2 weeks ago

From the welcome to the kindness of the team and the beauty of the hôtel, everything was perfect. Well situated, calm, modern, beautiful place located in a citadel .... great restaurant as well ... Highly recommended.More

Review collected in partnership with this hotel
Thank vincent602015
Response from JCFCidadela, Diretor-Geral at Pestana Cidadela CascaisResponded 1 week ago

Dear Mr. vincent602015, First of all we would like to thank you for your kind feedback about your recent stay at Pestana Cidadela Cascais. Your words will be shared with our Team and we will be honored in receive you again in the future. Kind...More

Reviewed 2 weeks ago via mobile

I expected a better hotel for price paid. The location is nice. The breakfast buffet was a bit lacking. The personnel were friendly. But parking is a big pronlem, the hotel does not have valet parking. The bathrooms need more comfort and toiletries were basic.More

1  Thank Theo W
Response from JCFCidadela, Diretor-Geral at Pestana Cidadela CascaisResponded 2 weeks ago

Dear Mr. Theo W, First of all we would like to thank you for sharing your most recent experience in our Hotel. We regretted to read some of the points you mentioned regarding the breakfast and toiletries, we took good note about your comments. Receive...More

Reviewed 3 weeks ago via mobile

Location is perfect and facilities are nice, but staff is not five star. Asked for towels at pool, and attendant asked why we didn’t bring from our room. Then said she had none right there, and that she’s need to go get them. Isn’t that...More

1  Thank MikeMfromWashDC
Response from JCFCidadela, Diretor-Geral at Pestana Cidadela CascaisResponded 2 weeks ago

Dear MikeMfromWashDC, Thank you for taking your time to share your feedback on TripAdvisor. We truly thank you for your honest comments and we regret to read some of the points you mentioned, they are not at all the service we are used to offer...More

Reviewed 3 weeks ago via mobile

The location and architecture of the hotel are stunning. The hotel would be perfect, were in not in serious need of maintenance. There is mildew in the room. The floors need refinishing. The heat and air conditioning did not work properly. There is a hole...More

1  Thank tucsonhome
Response from JCFCidadela, Diretor-Geral at Pestana Cidadela CascaisResponded 2 weeks ago

Dear tucsonhome, First of all we would like to thank you for your time and consideration, you honest comments were very much appreciated and we took good note about them. We hope you can honor us with a future visit. Receive our best regards José...More

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About
Amenities
Top amenities
Spa
Free High Speed Internet ( WiFi )
Pool
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Beachfront
Restaurant
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Spa
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$122 - US$372 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Cascais
#6 On the Beach Hotel in Cascais
#6 Business Hotel in Cascais
#8 Luxury Hotel in Cascais
#11 Romantic Hotel in Cascais
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$122 - US$372 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Cascais
#6 On the Beach Hotel in Cascais
#6 Business Hotel in Cascais
#8 Luxury Hotel in Cascais
#11 Romantic Hotel in Cascais
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (612)
Room & Suite (278)
Dining (123)
Pool & Beach (54)
Hotel & Grounds (547)
Bathroom (17)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
Tripbug5
23 April 2017|
AnswerShow all 2 answers
Response from Marilyn B | Reviewed this property |
We were on a tour bus. Definitely a place to visit / shop.
0
Votes
Tripbug5
20 January 2017|
Answer
Response from JCFCidadela | Property representative |
Dear tripbug5 Regarding your question: Inside the hotel premises is not allowed to park the car because is an historical place. We recommend to our guest a car parking 7 minutes walking distance from the hotel with a... More
2
Votes
Tripbug5
20 January 2017|
Answer
Response from JCFCidadela | Property representative |
Dear client, It is faster by car than train. Car around 45 minutes by train (metro + train) around 1h30m. Kind regards Marta Esteves Guest Services Manager
0
Votes
Room Tips
"Marina View"
Read review
"Ask for a courtyard view!"
Read review
"Stay somewhere else."
Read review
"sea vies cost much more but are worth it, while the other rooms are very mixed in outlook - check as you book!"
Read review
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