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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#10 of 45 hotels in Cascais
Location
Cleanliness
Service
Value
Travellers' Choice
Pestana Cidadela Cascais – Pousada & Art District is a 5-star hotel located in Cascais. It is part of the Pestana Collection Hotels and one of the first hotels in Europe to have an Art District on site. This historic hotel is surrounded by studios, galleries, and museums with views of the sea and the Cascais marina. It is located 3 minutes on foot from the beach and 5 minutes on foot from the town centre. It is very close to various beaches, including the surfers' paradise, Guincho beach, parks, museums, shopping centres and the Casino do Estoril. Take a dip at the indoor swimming pool with views of the marina or the outdoor swimming pool surrounded by the Fortaleza gardens. Discover Déjà Lu, our charity bookstore, our Spa and the state of the art gym. For your enjoyment, we offer two restaurants and a bar. From the rooms with incredible views of the marina to the rooms located in more historic areas of the fort, spark your curiosity and choose one of the many Author's rooms, where creativity and irreverence will make your stay one-of-a-kind...
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Poolside bar
Mini golf
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Cable / satellite TV
Flatscreen TV
Bath / shower
Safe
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Centrally Located
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
Special Price:Become a PGC Member to get 10% of discount, among other special benefits!
Location
100Great for walkers
Grade: 100 out of 100
150Restaurantswithin 0.5 km
45Attractionswithin 0.5 km
Contact
Avenida Dom Carlos I, Cascais 2750-310 Portugal
Name/address in local language
Getting there
Car HireSee all Cascais car hire
2049Reviews24Q+A100Room tips
Reviews
Traveller rating
- 1,213
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- 186
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- 47
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Popular mentions
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Most Recent
+1
Beautiful and amazing hotel in a historical building! Super friendly stagf! The breakfast buffet is excellent and the food, drinks and service offered at their restaurant is excellent too. Over all top! Next time visiting Cascais I definitely will go back to this hotel!
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniela Bargado, General Manager at Pestana Cidadela Cascais
Responded 1 week ago
Dear Mr. ChefLilo, On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest and we look forward to welcoming you again at Pestana Cidadela Cascais. Best regards, Ana Rita Moura Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Very nice hotel-inside the fort, great location, central in Cascais. Entire town is walkable from this hotel. Great staff, very nice room, excellent breakfast. The entire waterfront is at your disposal from this hotel. So many good restaurants in walking distance. We would definitely return.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniela Bargado, General Manager at Pestana Cidadela Cascais
Responded 9 Nov 2022
Dear Mr. 570joels, On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Ana Rita Moura Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed at this hotel once about a year and a half ago. Returned last week for a little get away and rest. Turns out the day I checked in I ended up in the ER and hospitalized. The staff were so amazing, I have no way to express my gratitude! As I told them, they have a customer for life! I live in Amsterdam, my brothers live near Cascais in Sintra. I can’t wait to return to Pestana, and will visit every time I’m in Portugal. Besides the extraordinary staff, I love everything about the hotel. The location ideal. Cleanliness and decor, pool and dining - all exceptional!
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniela Bargado, General Manager at Pestana Cidadela Cascais
Responded 4 weeks ago
Dear Mrs. Amyrpargman, On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback. If you do not have words which can describe our Staff members and what has been done, we do not have them as well to express words to thank you for your praise and recognition. We truly hope that you have recovered 100% and that you will come visit us soon. We will be here with open arms to welcome you. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Ana Rita Moura Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I found this Spa and was amazed by the sympathy and knowledge provided by Kezia and Lara. The massage was great, also all the information regarding the products used. From all the spas I’ve been around the world this one I will be back and recommend. Thank you for the professionalism !
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniela Bargado, General Manager at Pestana Cidadela Cascais
Responded 9 Dec 2022
Dear Mr.JPSinternational, Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our Spa colleague's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for your preference at Pestana Cidadela Cascais! Best regards, Ana Rita Moura Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hotel and geat staff in a beautiful location. Great facilities, beakfast really good and artful themes added to the experience. Lots to see and do nearby. Nice swimming pool and small gym. Lots of restaurants nearby in Cascais and hotel restaurant good too.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniela Bargado, General Manager at Pestana Cidadela Cascais
Responded 9 Dec 2022
Dear Mr. Geoff B, On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Ana Rita Moura Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing property - really. Great staff, excellent location and you are staying in an old citadel right on the water. Really incredible. Staff was very friendly and helpful, especially all the front desk staff and Antonio! Great location, check out all the historical sites right next to the property. Lots of food and drinks on the marina side behind the property too. Fast wifi in case you need to work.
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniela Bargado, General Manager at Pestana Cidadela Cascais
Responded 17 Nov 2022
Dear Mr. Tonytsheng, On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. Thank you so much for your mention and recognition to our service, dedication and focus! It really means a lot to us. We look forward to hosting you again soon at our hotel! Warm regards, Ana Rita Moura Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Larisa C wrote a review Nov 2022
+1
It was amazing stay! We really enjoy it! Beautiful authentic hotel and restaurant! Nice central location. Super friendly staff, they gave us a lot of recommendation what to do. Waking up with the ocean view was a beautiful bonus! Highly recommend! Especially if you have a special day! We celebrated our honeymoon - roses petals and complementary gift from the hotel. Beautiful! We are super grateful
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniela Bargado, General Manager at Pestana Cidadela Cascais
Responded 13 Nov 2022
Dear Mrs. larisac317, On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback. Thank you for such a kind and detailed review, this gives us the feeling that our daily effort pays off. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Ana Rita Moura Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Bad: - No wifi: wifi didn't work for most of our stay (zero connection) - The bed baseboard (upholstery) stinked of dirty mop 🤮 - Hotel doesn't have parking, so you have to park at nearby parking lot (€ 12 for 24 hours). It is very inconvenient. - Check in was very basic and important information was never shared (i.e. lack of wifi, where breakfast is served, how to contact the reception if needed) - AC in the room was disabled, and since there waa no information anywhere on how to contact the reception I had to go to the lobby to ask for the AC to be turned on. The good: - Breakfast was good! Lots os options, very helpful and friendly staff at the restaurant. It can be very crowded btw. - Perfect location to explore Cascais center - Beautiful grounds
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniela Bargado, General Manager at Pestana Cidadela Cascais
Responded 4 Nov 2022
Dear Mr. Lan M, Thank you for taking the time to provide us with your feedback on your experience at Pestana Cidadela Cascais. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. As we have explained in your review written in Google concerning the Wifi, unfortunately we had experienced some internet problems which were totally out of our reach to solve, once their provenience was from the general communications operator. Internally we have done everything what we could to minimize this unfortunate situation. Unfortunately, we do not have parking lot inside of the Fortress, however we do have an agreement with a parking located on the side of the Hotel (3minutes walking distance) with a special rate for our guests of 12,00€/24hours, as information present in our website and our partners sites as well. On the other hand, we would like to thank you for your kind compliments either to our lovely breakfast team and our breakfast offer and buffet quality and variety as well. We would like to thank you for staying at Pestana Cidadela Cascais. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kind regards, Ana Rita Moura Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Upon arriving and in spite of having received 2 emails from the hotel confirming my reservation, the staff at the front desk couldn't find the reservation. So they start calling the central and we were there, waiting for them to solve the problem for half an hour. They didn't try to ease the situation, just let us waiting. After that, I asked to talk with the manager and then they seem to start to take the issue more seriously. I demanded them to assign a room to us and solve the problem after, or we would have stay at the front desk indefinitely. So they did it. Upon arriving to the room, it was a complete disappointment: we would expect a 5 star hotel to be irreproachable (we payed 280EUR per night). I add some pictures to illustrate what mean - looked like a 3 star hotel and the furniture maintenance really bad. To avoid at all cost if you don't want to spend your money for nothing.…
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniela Bargado, General Manager at Pestana Cidadela Cascais
Responded 28 Oct 2022
Estimada Sra. 749anapaulad, Gostaríamos de lhe agradecer por nos ter dado a sua opinião sobre a sua estadia. Infelizmente, não correspondemos às suas expectativas, pelo que lamentamos profundamente qualquer incómodo causado. Gostaríamos, no entanto, de ressalvar que infelizmente devido à reserva estar inserida com um nome diferente houve sim, um compasso de espera para que conseguíssemos aceder à mesma. Não obstante, é necessário confirmar e assegurar que todos os detalhos inerentes à mesma estão correctos tendo, por essa razão, havido a necessidade de ligar ao departamento da reservas para o fazer. Na impossibilidade de estabelecer este contacto para confirmação de todos os detalhes, foi efectuada uma reserva de forma a poder agilizar o processo de check-in de forma mais célere e apresentamos as nossas mais sinceras desculpas se não fomos de encontro às suas expectativas e, uma vez mais, pelo tempo que aguardou no decorrer do processo. Agradecemos a sua preferência peloo Pestana Cidadela Cascais para a sua estadia e esperamos que tenha desfrutado do upgrade providenciado pela equipa de recepção para um dos nossos quartos Vista Marina. Deixo-lhe o meu contacto directo para futuras reservas, estarei inteiramente disponível para alguma questão que possa ter ou surgir: anarita.moura@pestana.com Esperamos, também, que nos dê uma nova oportunidade para lhe demonstrar o nosso serviço e assim recuperar a sua confiança na sua próxima visita. Cordialmente, Ana Rita Moura Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the Cidadela from 9 - 13 Oct 2022, this is not the first Pousada we have stayed in but it is definitely one of the best. From the moment we arrived, the staff made our stay a warm and happy one. The hotel was excellent in many ways but the staff were its greatest asset. We stayed in a junior suite that overlooked the marina and the room was definitely worth paying a little extra for. It was incredibly spacious and equipped with comfortable furniture, couches in both areas and a superking bed. We were supplied with a fresh large bottle of water daily at no additional cost, contrary to some reports on trip advisor. There are art displays throughout the hotel which add to the feeling of comfort and luxury in the building. Breakfast buffet was of the high standard you would expect in a pousada, with staff always ready to provide tea and coffee refills if desired. The view from the breakfast room is wonderful, with views of the marina and the lighthouse. We were given an added bonus when we left, when reception staff booked our taxi to Lisbon airport for a fixed price of €50, much less than we were charged by the airport taxi on arrival. We can only thank the staff for giving us a wonderful stay.…
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: A junior suite is well worth the extra cost.
The reception staff will book you return taxi to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Daniela Bargado, General Manager at Pestana Cidadela Cascais
Responded 27 Oct 2022
Dear Mrs. Dsliase, On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We do not have enough words to describe how we felt reading all your kind words and such a detailed and genuine review after your journey with us. It has been a truly pleasure to welcome you, we are grateful for your preference and we look forward to hosting you again soon at our hotel! Warm regards, Ana Rita Moura Guest Service Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$147 - US$260 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Pousada de Cascais
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
NUMBER OF ROOMS
126
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Claim Your ListingPESTANA CIDADELA CASCAIS: UPDATED 2023 Hotel Reviews, Price Comparison and 1,386 Photos (Portugal) - Tripadvisor
Frequently Asked Questions about Pestana Cidadela Cascais
Which popular attractions are close to Pestana Cidadela Cascais?
Nearby attractions include Marechal Carmona Park (0.3 km), Museu Condes de Castro (0.3 km), and Centro Historico de Cascais (0.3 km).
What are some of the property amenities at Pestana Cidadela Cascais?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Pestana Cidadela Cascais?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Cidadela Cascais?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Pestana Cidadela Cascais?
Conveniently located restaurants include Sr. Manuel Seafood Bar, Gastronomia Italiana, and A Nova Estrela.
Are there opportunities to exercise at Pestana Cidadela Cascais?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pestana Cidadela Cascais have airport transportation?
Yes, Pestana Cidadela Cascais offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pestana Cidadela Cascais located near the city centre?
Yes, it is 0.4 km away from the centre of Cascais.
Are any cleaning services offered at Pestana Cidadela Cascais?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Cidadela Cascais offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.