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Pestana Cidadela Cascais

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Pestana Cidadela Cascais
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1,149 Reviews from our TripAdvisor Community

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Showing 647: English reviews
Lausanne, Switzerland
Reviewed 26 August 2016

Great hotel very well situated ! Very close to Cascais center Great breakfast, however poor restaurant for dinner. I strongly recommend to enjoy restaurants surrounded the hotel, lots of choices with great offer and quality

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Helpful?
1Thank Vincent D
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Mr. Vincent D, Thank you very much for your review about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District and for sharing your experience here with us on Tripadvisor. Your feedback is very important for us. And maybe you can try once more our Restaurants so that you can see that they are worth a...

London, United Kingdom
Reviewed 24 August 2016

we had the best time staying here. couldn't fault anything. The location is spot on. Very clean. excellent breakfast. pool inside and out and love getting pool towels. staff all v pleasant and rooms were spotless.

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1Thank Simon K
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Mr. Simon K., We appreciate your comments regarding your stay at Pestana Cidadela Cascais. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs...

Reviewed 24 August 2016 via mobile

The location and rooms are fantastic, however they must pay attention to the details. That is what is expected from a hotel of 400€ per night. I give some examples: the bathroom of the outdoor pool had no toilet paper (and it seemed there was not for one day or more), and by the way the access to this pool...

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Helpful?
Thank Javiermadrid1961
Marta E, Guest Relations Manager at Pestana Cidadela Cascais, responded to this review

Dear Mr. Javiermadrid1961, First of all we would like to appologize our late response. We were glad to read from you about the hotel location and rooms but we regreet to know that you felt that our services didn´t match with your expectations and for that reason we will provide trainning to our staff and we will consider your comments...

Brighton and Hove, United Kingdom
Reviewed 21 August 2016

Short of saying excellent lots of times, the food, hotel, facilities, breakfast were all just that. The location is stunning and a lovely short walk into Cascais and to the beaches. The hotel was first rate right from the minute we arrived as we were a little early they held our bags for us encouraged us to use all the...

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1Thank SJMHB
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear SJMHB, Thank you very much for your review about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District and for sharing your experience here with us on Tripadvisor. Your feedback is very important for us, we always try to keep our hotel up to the standard expected by our visitors in order to offer them a...

Tyne & Wear UK
Reviewed 21 August 2016

This is about the most quaintest hotel l have ever stayed in which was previously an old fort surrounded by fort style wall. The hotel is extremely spacious inside and has huge long corridors to the other parts. There is an indoor pool (situate adjacent to the restaurant a bit strange l thought and you could hear people splashing around...

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1Thank Christine M
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Martherine, Thank you very much for the review that you have submitted in this website about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District. Good notice of your comments have been taken into consideration, and we are very happy to hear that you have appreciated your stay with us. We look forward to welcome you...

Grimbergen, Belgium
Reviewed 20 August 2016

Hotel was good but not "wow". There was a smell in the room. Pool area was rather small and not so suitable for small kids. Location verry good, at walking distance from the city center. WiFi not available at the pool area.

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2Thank 31gertd
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear 31gertd, Thank you very much for sharing your opinion with us. Best Regards, Joana Soeiro Hotel Manager

Perth and Kinross, United Kingdom
Reviewed 19 August 2016

Holiday in Cascais . Portugal. Pestana Citadela Hotel. We were absolutely delighted with this Hotel . Its an old 16 th century huge Fort with archway entrance and completely surrounded by the original wall. Beautifully and very expensivelly renovated. Rooms very large high ceilings bright and airy.walls 3 feet thick !!. Feels very safe. Walking around beautiful courtyard and its...

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1Thank gilliano854
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Mr. Gilliano854, Thank you very much for your review about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District .We really appreciated your detailed review and believe that it will be very useful for other travelers who are thinking to come to Cascais. We are very happy to hear that you enjoyed the your stay with...

Canton of Neuchatel, Switzerland
Reviewed 15 August 2016

The hotel is just beautiful ! We got a superior room with sea view which was big, very well decorated, functional and clean. We also used the Spa and the two swimming pools which were very enjoyable. The staff (reception, restaurants and room mates) were very friendly. But in many occasion we could see that not much attention was taken...

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2Thank Jerome B
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Mr. Jerome B., Thank you very much for the review that you have submitted in this website about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District. Good notice of your comments have been taken into consideration, and we are very happy to hear that you have appreciated your stay with us. We look forward to...

london
Reviewed 15 August 2016

Had a great stay in this very stylish and comfortable hotel. Rooms are modern and comfortable facilities are excellent. Great pools and spa. Very good breakfast. Room facilities are very good, air con, wifi excellent. Very good bathrooms.

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Thank mp9542
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear mp9542, We appreciate your comments regarding your stay at Pestana Cidadela Cascais. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Joana Soeiro Hotel Manager

Reviewed 12 August 2016 via mobile

The hotel is in a nice central location, clean and pretty, but the service is seriously lacking, no waiters or help in the pool areas, very long wait in the restaurant and A/C almost non existent. Overall not a good value for money which is a pity.

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2Thank Benny A
Odete F, Gerente de relações com clientes at Pestana Cidadela Cascais, responded to this review

Dear Mr. Benny A., Thank you very much for the review that you have submitted in this website about your recent stay at the Pestana Cidadela Cascais, Pousada & Art District. Good notice of your comments have been taken into consideration. We look forward to be able to welcome you again. With kind regards, Joana Soeiro Hotel Manager

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Amenities

Highlights
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Restaurant
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
This luxury hotel, Pestana Cidadela Cascais, is set within the walls of the historical fortress, the emblematic 16th century Citadel of Cascais, in the centre of Cascais. It is a place where ancient meets modern, and many of the rooms are dramatically set into the former barracks which makes each space a different experience, while others, more modern, enjoy spectacular views to the sea or over the huge internal patio spaces. ... more   less 

Additional Information about Pestana Cidadela Cascais

Address: Avenida Dom Carlos I | Fortaleza da Cidadela, Cascais 2750-310, Portugal (Formerly Pousada de Cascais)
Region: Portugal > Central Portugal > Lisbon District > Cascais
Price Range: $204 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Cidadela Cascais 5*
Number of rooms: 126
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cascais
#6 Spa Hotel in Cascais
#6 Business Hotel in Cascais
#7 On the Beach Hotel in Cascais
#9 Luxury Hotel in Cascais
#11 Romantic Hotel in Cascais
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Cidadela Cascais staff and other travellers.
13 questions
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Questions? Get answers from Pestana Cidadela Cascais staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a sea view. Rm 26 is lovely.”
kmr70, 9 Apr 2017 | Read review
“ask for the second floor rooms with Marina view....”
Richadvisor, 4 Apr 2017 | Read review
“The weekend late night crowd at the marina are loud and rooms nearby should expect to hear music and loud voices.”
jtnwdc, 19 Mar 2017 | Read review
“Upgrade. Outside balcony is wonderful. Room is big with a desk and the sofa in front of the TV makes you feel like in your own living room”
BibiVillareal, 6 Mar 2017 | Read review
“Same floor and corridor as breakfast restaurant facing either way”
MuttonSt, 16 Feb 2017 | Read review
5 of 5