Sheraton Cascais Resort

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Rua das Palmeiras Lote 5 Quinta da Marinha, Cascais 2750-005 Portugal
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€560
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Free cancellation until 12/06/20
Hoteis.com€560
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Traveller (706)
Room & Suite (509)
Dining (125)

About

#20 of 42 hotels in Cascais
Location
Cleanliness
Service
Value
Sheraton Cascais Resort boasts an enviable location on Portugal's sweeping Atlantic coast, just 30 minutes from Lisbon and 2 kilometres from Guincho Beach.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Kitchenette
Microwave
Minibar
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Quiet
Languages Spoken
English
1,056Reviews52Q+A75Room tips
Traveller rating
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Popular mentions
I visited the Sheraton Cascais recently for work. There was a group of us and the hotel is very well run. It has all the facilities you need including the facilities to run our business meeting. The hotel is a little way from Cascais centre so you will need taxis or be prepared for an hour or more walk to town. It is in a very expensive area with lovely villas surrounding the hotel and it is set in huge grounds. The hotel has a couple of restaurants, one being a Japanese restaurant but that only opened in the evening. We ate in the main restaurant for breakfast and one evening meal and it was nice. The staff and service is really good and the hotel has a large outside pool, although being March it was a little cold and wasn’t heated. The gymn is small but has everything needed and is open 24 hours a day. Within 30 mins you can stroll to the ocean and have a lovely walk along the ocean. I would highly recommend the sangria in the lobby bar, we had a couple of jugs and it was fantastic. The breakfast was lovely, fresh everyday and plenty of choice. We had a standard double with balcony and that was a good size with kitchen area and fridge. It was large enough for us and our balcony overlooked the entrance and we had sun on it from midday through to the end of the day. The real negative for me is being far away from town so if you want to be in the centre then this isn’t the hotel for you. Overall a nice hotel and we had a pleasant stay.
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Response from GM_SheratonCascais, Concierge at Sheraton Cascais Resort
Responded 11 Mar 2020
Dear 66garyf, On behalf of the entire Sheraton Cascais Resort team, we would like to thank you for sharing your experience with us. It is always encouraging to receive positive feedback, specialy when it comes from our guests. Since our location isn't in the city centre, it provides a relaxed environment perfect for holidays. Furthermore, we usually provide a free shuttle to our guests from our resort till the train station in Cascais. During Summer, we also turn on a climatizing system in our swimming pool. Please note your feedback has been shared with the hotel teams as a way of understanding how we can continue to provide great hospitality experiences. Thank you for staying at the Sheraton Cascais Resort and we hope you choose to create more memories with us whenever your travels bring you back to Cascais. At your service today and always, Marta Cerqueira
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I’ve been waiting for more than an hour for the food already. The staff is great. They’ve apologized and sent a complimentary dish to compensate for the delay. They place is noisy and the wait has been dreadful.
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Response from GM_SheratonCascais, Concierge at Sheraton Cascais Resort
Responded 22 Feb 2020
Dear sabrinar124, On the behalf of Sheraton Cascais Resort and Yakuza Team, we would like to thank you for taking your time writing a review about your last experience. We would like to inform you that your review will be shared with Yakuza team in order to improve and to keep our service on high standards and continue to exceed our clients expectations. We hope you choose to create more memories in Yakuza whenever your travels bring you back to Cascais. Best Regards, Marta Cerqueira
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I stayed 1 night at this property from 08/01 . I would like to start to congratulate the support provided by Sr. Antonio and Carla Coutinho on my queries via email. Also at check in the service was great however I did my check in online 2 days prior arrival and payment was not made nor my keys done. That said I would like to share my disappointment related to the suite provided, the cleaning below standard and the furniture is old and needs a refreshment. In the room the walls where dirty, the curtains where ripped off. In the leaving room the table was so scratched that I couldn’t believe a 5* hotel expect their guest to use it, also there was a big heavy jar on top of a plastic square on top of the sofa that was broken and could fall and make serious injuries to the person seated in the sofa. The toilette, cleaning below standard of what you would expect for a 5 star hotel Sheraton brand. At the check out I did refer my disappointment to the receptionist that apologize and waved the amount related to the Springles. With this, I did asked an reimburse for the amount that I had to pay for the reservation. But the only offer I was a free night even though I clearly stated that wasn’t a solution for me. Disappointed guest...
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Response from GM_SheratonCascais, Gestor de Front Office at Sheraton Cascais Resort
Responded 19 Feb 2020
Dear ArtofHooping H , Thank you for taking your time to share your feedback. We , at the Sheraton Cascais Resort , thrive to excceed our guest expectations and guarantee the high quality service that our brand is proudly known for. Despite having a strict Rooms preventive maintenance program in place , this experience surely does not reflect what we endeavour to provide. Regarding the attached photos they seem not to be recent nor they correspond to the actual situation of our guestrooms , therefore I would kindly ask you to contact me, on your best convenience , so that I can have further details regarding your reservation and possibly restore your confidence in our services and product. With my best regards, Luís Seabra Rooms Manager
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We stayed at the Sheraton Cascais Resort for 4 days. It was comfortable and pleasant. Rooms were clean and spacious. Had a large suite with very nice features. The hotel is very quiet and easy to get a good night sleep. The property is well kept with nice areas for walks. Overall it was a nice experience with friendly service.
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Response from GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort
Responded 12 Feb 2020
Dear AlfredoMartin, On behalf of the entire hotel team, we want to thank you for sharing your experience with us after your recent stay at the Sheraton Cascais Resort. It is always encouraging to receive positive feedback, particularly when it comes from our valuable guests Please note your feedback has been shared with the hotel teams as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Cascais Resort and we hope you choose to create more memories with us whenever your travels bring you back to Cascais. Sincerely Ruben bandeiras
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The staff were all very friendly, professional and accommodating but the accommodations simply dreadful. I had intended staying 3 nights but barely managed 1 and was so relieved to check out in the morning. The first 1 bedroom suite allocated had a horrible “lived in” aroma of smelly furniture, fabrics and carpet. I asked to be moved and was assigned an alternative unit which did appear to be a little better. It quickly became apparent, however, that this unit had not been very well cleaned, that the seating and furnishings also smelled bad and the overall condition of the carpet was very poor. The mattress was very old and worn out and the bedding and pillows has an unpleasant odour. The shower was completely unpractical to use and the overall condition of the bathroom, very poor. The combination of bad aromas and worn out fittings left me with absolutely no feel good factor whatsoever. The property was originally constructed in 2007 and became a Sheraton Resort in 2016. The communal areas have been upgraded but the rooms are 13 years very, very tired and the whole place needs a massive makeover. I wouldn’t recommend this property to anyone until the rooms are finally updated.
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Response from GM_SheratonCascais, Gestor de Relações com o Cliente at Sheraton Cascais Resort
Responded 2 Feb 2020
Dear Billyz11 , We recognize your time is valuable and appreciate the feedback you have provided . The recognition of the hospitality level of our associates gives us a lot of satisfaction as we strongly agree that they are definitely our most valuable “asset”. On the other hand we were surprised to know that you did not find the room to be welcoming. Maintaining a fresh atmosphere, within our guest rooms and common areas, is always a key priority and that is the reason we have a program in place for room preventive maintenance where we include a deep cleaning plan. The mattresses have all been acquired very recently during the rebranding in order to cope with the highest standards of quality of the brand we proudly represent. Nonetheless , we keep pushing to ensure we consistently deliver upon guest expectations and therefore we will share your important feedback with the appropriate operational teams to ensure it was an isolated incident and that is corrected moving forward. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cascais. With our best regards Ruben Bandeiras
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Previous
Hi, does anyone have an email contact for the hotel directly?
Try concierge at sheratoncascais com
0 votes
Hello: from the airport to lisbon tooked us 20 minutes and from lisbon to cascais another 20 minutes. We rented a car and paid with all insurances around 100 eur per day We had a 3 bedrooms suite and loved it as it gaved us a feeling of living there in our own apartment
1 vote
Hi- do you take 2year olds at kids club?
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12345611
"Corner Suits are large and accommodating."
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"We had an upgrade to another room and it was very big and comfortable. The bed is amazing!"
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"a bit closer to the center of the hotel and with a view to the garden"
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"os pisos superiores não tem jardim mas são mais resguardados e mais silenciosos"
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"Panoramic suite is massive -- 2 bedrooms, 2 full bathrooms, fully-equipped kitchen, and very large wrap-around patio."
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12345615
PRICE RANGE
€121 - €560 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vivamarinha hotel cascais
FORMERLY KNOWN AS
Vivamarinha Hotel & Suites
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
NUMBER OF ROOMS
146
Payments made by partners impact the order of prices displayed and, for featured or sponsored sort orders, partners’ payments may also influence the order of the accommodations listed.
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Frequently Asked Questions about Sheraton Cascais Resort
What are some of the property amenities at Sheraton Cascais Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Cascais Resort?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Sheraton Cascais Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Cascais Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Cascais Resort?
Conveniently located restaurants include Gigino e Gigetto, O Picadeiro - Quinta da Marinha, and A Taberna da Bicuda.
Are there opportunities to exercise at Sheraton Cascais Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Cascais Resort have an airport shuttle?
Yes, Sheraton Cascais Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Cascais Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Cascais Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Cascais Resort?
Many travellers enjoy visiting Fortaleza de Nossa Senhora da Luz (1.2 km) and Quinto Patino (5.8 km).
Does Sheraton Cascais Resort have any great views?
Yes, guests often enjoy the park view available here.