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Altis Grand Hotel

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#92 of 247 Hotels in Lisbon
Certificate of Excellence
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1 room 2 adults 0 children
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Altis Grand Hotel
Altis Grand Hotel
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729 Reviews from our TripAdvisor Community

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There are newer reviews for Altis Grand Hotel
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Showing 304: English reviews
Warsaw, Poland
Reviewed 2 weeks ago via mobile

Rooms are small without even water provided. It's not a 5* standard. It took 40 min to check in as system was broken no one apologized. The restaurant in restaurant serves very poor meals , service is unpleasant. I do not recommend this hotel .

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Helpful?
Thank Yola87
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. The team of Altis Grand Hotel is committed to promote and provide enjoyable and memorable stays. We truly care about our guest’s satisfaction and what concerns us the most is your comment about the level of service and the way you are feeling. Due to the fact we don't have...

Newcastle upon Tyne, United Kingdom
Reviewed 3 weeks ago

The hotel was really good fab room plenty of space. We took our 7 year old granddaughter away with us. Very central easy to walk get the metro. We got a day pass 6€ very good value tram bus metro. Weather was fab at 16-18 degrees. Visited the zoo would recommend a visit especially if you have children. There is...

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Helpful?
Thank Hilary T
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write a review about your hotel experience. Your feedback is very important! We are delighted to realize how nice was your stay with us. It is always very rewarding to know that! Thank you very much for your recommendation! We hope to...

Reviewed 3 weeks ago via mobile

Brought a group of 21 people from. The UK and Canada and Israel. Beautiful hotel, with amazing decor and vice. Central in Lisbon and a great base. Super friendly staff. Fabulous rooms. Will be coming again.

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Helpful?
1Thank Raphy G
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, We really appreciate for taking the time to write such a nice review about your hotel experience. Your feedback is very important! We are delighted to see your kind words. It is always very rewarding to know that! Thank you very much for your recommendation! We will be very happy to receive you once again at Altis...

Reviewed 3 weeks ago

Lisbon is a great place to visit and when you do stay in The Altis Grand. From being picked up at the airport in the courtesy bus to the doorman hailing out taxi everything was superb. Whilst we didn't use all of the facilities there can be no fault with the ones that we did. A special mention has to...

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Helpful?
1Thank Eddie B
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, We really appreciate for taking the time to write such a nice review about your hotel experience. Your feedback is very important! We are delighted to know that you had a wonderful stay with us and felt the genuine hospitality of our staff. It is always very rewarding to know that! Thank you very much for your...

ireland
Reviewed 4 weeks ago

Large modern hotel, well located in Lisbon. Staff are friendly and efficient and the rooms are very comfortable. Food was great, I ate most of my meals in the hotel. I liked almost everything about this hotel, only thing that bugged me was that the corridors and rooms are a little dark, lots of dark wood and dim lighting and...

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Helpful?
Thank Mabeline G
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, We really appreciate for taking the time to write such a nice review about your hotel experience. Your feedback is very important! We are delighted to know that you had a wonderful stay with us and felt the genuine hospitality of our staff. It is always very rewarding to know that! Thank you very much for your...

Singapore, Singapore
Reviewed 4 weeks ago

Kind of a typical business hotel with good standard of services that one would expect. Love the big spacious lobby with plenty of sofas. Our room on the 10th floor was very comfortable and linens were changed everyday, even though we don't mind if it was used for another day. Not much of a view except facing an office building....

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Helpful?
Thank PoppyJn
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write such a nice and detailed review about your hotel experience. Your feedback is very important! We are glad to know that you enjoyed your stay with us and felt the genuine hospitality of our staff. It is always very rewarding to...

Atlanta, Georgia
Reviewed 20 February 2017 via mobile

My husband was here on a business trip and I met him once his meeting was over. The day before I got here he got food poisoning ( from a restaurant completely unrelated to the hotel). The staff took such good care of him asking if he needed water or tea. When I got here we asked if we could...

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Helpful?
Thank juliemcdcraw
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write such a nice review about your hotel experience. Your feedback is very important! We are delighted to realize how wonderful was your stay with us. It is very rewarding to know that you felt the genuine hospitality of our staff and...

Reviewed 19 February 2017 via mobile

The staff, the food, the location, the facilities - everything from the rooms to the service has been amazing! Whether it's family or business or both this hotel is a perfect place to have as a home base while in Lisbon.

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Helpful?
Thank Kenny C
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. Your feedback is very important! We are delighted to know that you had a wonderful stay. It is always very rewarding to know that! Thank you very much for your compliments! We will be very happy to...

Norfolk, United Kingdom
Reviewed 14 February 2017

The staff in this hotel were welcoming and helpful, the room we selected on the 9th floor was spacious and comfortable, as seasoned travellers we like a good breakfast and this hotel did not disappoint, a good selection of continental and hot cooked, probably the best scrambled eggs off a hot plate I've had! This hotel is a bit of...

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Helpful?
Thank Alison D
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. Your feedback is very important! We are glad to know that you had a pleasant stay and felt the genuine hospitality of our staff. We are proud to realize we exceeded the expectations, even more, during a...

Solna, Sweden
Reviewed 13 February 2017 via mobile

A typical grand hotel with marble and bling, but just like many of them they feel a bit dated nowadays. Service was great but somewhat slow. Room was clean and spacious enough with a comfy bed. The bathroom had a tub with shower, which was a nightmare to operate! Breakfast was plentiful and offered a wide variety that should appeal...

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Helpful?
Thank Zebban
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. Your feedback is very important! We are glad to know that you had a pleasant stay and felt the genuine hospitality of our staff. It is always very rewarding to know that! Thank you very much for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Altis Grand Hotel, five star Conference & Business Hotel, combines elegance, sophistication and comfort with the best location in Lisbon's city centre. Recently renovated the hotel has 300 bedrooms and suites, including the brand new deluxe rooms, with great views over the cultural and historical quarters, Internet access, Full HD LCD TV and mini-bar, a fully equipped business centre and 20 multipurpose meeting spaces with capacity from 8 up to 750 people, suitable for the most demanding events. There is also a covered heated swimming pool, a spa with jacuzzi, sauna, turkish bath, fitness room and 5 tratments and rituals rooms. With 3 bars and 2 restaurants. To enjoy the Portuguese excellent cuisine, there`s a panoramic restaurant on the top floor - the D. Fernando Grill, for a casual meal the coffee-shop in the lobby or for a private group meal the Girassol restaurant. A complimentary shuttle service is also available between the Altis Hotels and the airport. Hotel Altis is member of the Luxury collection of Great Hotels of the World. ... more   less 

Additional Information about Altis Grand Hotel

Address: Rua Castilho 11, Lisbon 1269-072, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $188 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Altis Grand Hotel 5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Agoda and Jetsetter so you can book your Altis Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#19 Spa Hotel in Lisbon
#33 Romantic Hotel in Lisbon
#39 Family Hotel in Lisbon
#63 Business Hotel in Lisbon
#73 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Altis Grand Hotel staff and other travellers.
25 questions
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Questions? Get answers from Altis Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel”
 of 5 bubbles Natalia_Fraser, 24 Mar 2017 | Read review
“The higher the room the better the view, room 403 is looking at the ceiling of the pool.....”
 of 5 bubbles FredvanhetNederend, 22 Mar 2017 | Read review
“I think it's quite a selective hotel ...so no problem”
 of 5 bubbles 941hilaryt, 8 Mar 2017 | Read review
“Ask for a room on the higher floors”
 of 5 bubbles AlisonD489, 14 Feb 2017 | Read review
“try to find your luck in any other 5star hotel, there are many in this beautifyl city”
 of 5 bubbles lifeisustawalk, 17 Jan 2017 | Read review
5 of 5