Having searched for hotels in Lisbon and reading the reviews we booked the My Stay Augusta . We were not disappointed! Location is perfect, hotel and room is very welcoming and clean. They even noticed my partners birthday date from her passport (it was a birthday city break) and left a bottle of Prosecco in the room on the day without prompt. Nice touch! Thank you.
Bait and switch if they are still booking in Sept 2021. They will allow transaction to go through then wait till a day or two before to tell you they made a terrible mistake and they are going to move you to a nicer...no, wait a lesser hotel that has hookers just around the corner...where as the original location was in the heart of the Baxia area and very close to the water. Then to top it off, you still get charged the original site rate, 20 euros more per night. Unhappy to say the least. I also not happy with hotels.com who are playing stupidly unhelpful...we don't understand...need you to contact the hotel...we don't know how to do our jobs.
I booked a trip to Lisbon to celebrate my husbands birthday. We were booked to stay at My Story Hotel Ouro however upon arrival we were asked if we would be happy to stay at My Story Charming Hotel Augusta. We accepted this offer and a lady walked us across the road to the hotel reception. Our stay was at a very difficult time for the city where things were starting to close down due to the Covid19 pandemic. The hotel was always spotlessly clean, the staff were ensuring safety measures of hand sanitiser at the lobby and at breakfast, staff were wearing masks and gloves. This put our minds at ease that the hotel were taking this serious and following safety measures. Our room was of a comfortable size, the shutters blocked out sound and light which was great. Rituals toiletries were in the room which was a nice touch. There was a safe and a television. We were able to request an iron and ironing board to be brought up to the room when needed. The breakfast was lovely and fresh and replenished throughout the morning. The hotel is in a fantastic position, near lots of shops and restaurants (some may say near the tourist traps) The staff were great at giving recommendations on restaurants and transport options. Lisbon is a beautiful city and we would love to return, we would definitely consider staying at the My Story chain again.…
We had a great time at My Story. We arrived early and Madelena check us in early and made sure we got a great room. All the service was friendly and professional. The rooms were cleaned well. We were there for Valentine’s Day and they left us chocolates to wish us a happy Valentine’s Day. Great little touch.
Great staff, amazing location, room with a nice view, affordable and tasty breakfast, great deal on the price considering location and quality of the rooms. Would definitely stay again next time we visit.