My Story Charming Hotel Augusta
110 reviews
#85 of 320 Hotels in Lisbon
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Rua de Sao Nicolau n0 78, Lisbon 1100-549 Portugal
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US$112
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Full view
Room & Suite (36)
Dining (34)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#85 of 320 hotels in Lisbon
Location
Cleanliness
Service
Value
Travellers' Choice
At the My Story Hotel Augusta, you can combine the comfort of a hotel with a unique and privileged location in the heart of downtown Lisbon. Here you will have the experience of waking up in one of our 47 rooms, in an open‐air gallery. Feel the pulse of the city bustle during the day, where you can observe the most varied street arts, and the calm at night.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Children Activities (Kid / Family Friendly)
Baggage storage
Non-smoking hotel
24-hour front desk
Laundry service
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Special diet menus
Wine / champagne
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Room features
Soundproof rooms
Air conditioning
Minibar
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
628Restaurantswithin 0.5 km
214Attractionswithin 0.5 km
Contact
Rua de Sao Nicolau nº 78, Lisbon 1100-549 Portugal
Name/address in local language
Getting there
Baixa/ChiadoLisbon Metro2 min
RossioLisbon Metro6 min
Car HireSee all Lisbon car hire
110Reviews0Q+A8Room tips
Reviews
Traveller rating
- 85
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Popular mentions
Having searched for hotels in Lisbon and reading the reviews we booked the My Stay Augusta . We were not disappointed! Location is perfect, hotel and room is very welcoming and clean. They even noticed my partners birthday date from her passport (it was a birthday city break) and left a bottle of Prosecco in the room on the day without prompt. Nice touch! Thank you.
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Date of stay: November 2021Trip type: Travelled as a couple
Helpful
Bait and switch if they are still booking in Sept 2021. They will allow transaction to go through then wait till a day or two before to tell you they made a terrible mistake and they are going to move you to a nicer...no, wait a lesser hotel that has hookers just around the corner...where as the original location was in the heart of the Baxia area and very close to the water. Then to top it off, you still get charged the original site rate, 20 euros more per night. Unhappy to say the least. I also not happy with hotels.com who are playing stupidly unhelpful...we don't understand...need you to contact the hotel...we don't know how to do our jobs.
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Date of stay: September 2021
Rooms
Sleep Quality
Helpful
Response from Alfredo Tavares, Diretor-Geral at My Story Charming Hotel Augusta
Responded 15 Oct 2021
Dear cdlvnv2021 I would like to answer as we do with all the reviews, but to be honest we did not get your comment. So allow me to highlight our strong points: Soundproof windows, shower pressure, quality of mattress, quality of breakfast products, the quality of RITUALS cosmetics and so on. Our goal at My Story Hotels is to exceed expectations each and every time. We hope you give us the opportunity to welcome you back to our beautiful Lisboa and please do not hesitate to use My Story Hotel Charming Augusta WhatsApp +351 969 770 621 available 24 hours always always with the best offers Warmest regards from Lisboa Alfredo Tavares atavares@mystoryhotels.com
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I booked a trip to Lisbon to celebrate my husbands birthday. We were booked to stay at My Story Hotel Ouro however upon arrival we were asked if we would be happy to stay at My Story Charming Hotel Augusta. We accepted this offer and a lady walked us across the road to the hotel reception. Our stay was at a very difficult time for the city where things were starting to close down due to the Covid19 pandemic. The hotel was always spotlessly clean, the staff were ensuring safety measures of hand sanitiser at the lobby and at breakfast, staff were wearing masks and gloves. This put our minds at ease that the hotel were taking this serious and following safety measures. Our room was of a comfortable size, the shutters blocked out sound and light which was great. Rituals toiletries were in the room which was a nice touch. There was a safe and a television. We were able to request an iron and ironing board to be brought up to the room when needed. The breakfast was lovely and fresh and replenished throughout the morning. The hotel is in a fantastic position, near lots of shops and restaurants (some may say near the tourist traps) The staff were great at giving recommendations on restaurants and transport options. Lisbon is a beautiful city and we would love to return, we would definitely consider staying at the My Story chain again.…
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Date of stay: March 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Alfredo tavares, Diretor-Geral at My Story Charming Hotel Augusta
Responded 13 Apr 2020
Dear KarlDoge, Thank you for taking the time to share your comments regarding your recent stay at My Story Hotel Augusta. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel, unique location and with the level of service you received from our team. We are pleased read that you have enjoyed Lisbon as well and the overall experience despite the beggining of the contigency measures abour COVID-19. Beassured that we are already prepared for the future challenges in regards the new safety procedures. For another hand It’s always good to hear we are meeting the expectations our guests come to expect and deserve. Our unique location allows visitors to stay closer to most importante spots of Lisbon. Fortunately public transportation are also importante to go to Cascais, Estoril and Sintra which are very worth full to visit We look forward to welcome you back in the true spirit of hospitality for which My Story Hotels are known. If so please use My Story Hotel Augusta WhatsApp +351 969 770 621 available 24 hours always with the best offers. We would be more than please to take care of your reservation Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Augusta WhatsApp +351 969 770 621
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masked_avenger123 wrote a review Mar 2020
Southend-on-Sea, United Kingdom43 contributions52 helpful votes
We had a great time at My Story. We arrived early and Madelena check us in early and made sure we got a great room. All the service was friendly and professional. The rooms were cleaned well. We were there for Valentine’s Day and they left us chocolates to wish us a happy Valentine’s Day. Great little touch.
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Date of stay: February 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Alfredo tavares, Diretor-Geral at My Story Charming Hotel Augusta
Responded 20 Mar 2020
Dear masked_avenger12, Thank you so much for have chosen us to spend your getaway forValentines day and for share your comments of My Story Hotel Augusta on TripAdvisor. You well mentioned our tea, which are no doubt amazing Finally let me thank you again for your support and we look forward to the pleasure of welcoming you back in My Story Hotels in the summer time which is also amazing trying our beautiful beaches and coast line. If so please do not hesitate to contact us through My Story Hotel Augusta WhatsApp +351 969 770 621 available 24 hours always with the best offers. We would be more than please to take care of your reservation Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Augusta WhatsApp +351 969 770 621
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Great staff, amazing location, room with a nice view, affordable and tasty breakfast, great deal on the price considering location and quality of the rooms. Would definitely stay again next time we visit.
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Date of stay: March 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Alfredo tavares, Diretor-Geral at My Story Charming Hotel Augusta
Responded 4 Mar 2020
Dear KarlDoge, We would like to thank you very much for your great comment on Tripadvisor regarding your stay at the My Story Hotel Augusta We are delighted to read that you thoroughly enjoyed everything in your time among us. We always endeavour our best to make sure our guests have the best experience while staying with us and it is such a great reward to read that you recommend My Story Hotels for the Lisbon visitors. We definitely hope to welcome you again in a near future in amazing Lisboa and at My Story Hotels. If you wish you can contact us through My Story Hotel Augusta WhatsApp +351 969 770 621 available 24 hours always with the best offers. We would be more than please to take care of your reservation Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Augusta WhatsApp +351 969 770 621
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PRICE RANGE
US$94 - US$194 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbonBaixa, Rossio & Restauradores
NUMBER OF ROOMS
46
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Claim Your Listing Frequently Asked Questions about My Story Charming Hotel Augusta
Which popular attractions are close to My Story Charming Hotel Augusta?
Nearby attractions include Praca do Comercio (Terreiro do Paco) (0.4 km), Escape Hunt Lisbon (0.2 km), and Duque da Rua (0.4 km).
What are some of the property amenities at My Story Charming Hotel Augusta?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at My Story Charming Hotel Augusta?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to My Story Charming Hotel Augusta?
Conveniently located restaurants include Floresta Das Escadinhas, Porter Bistrô, and Sorbettino.
Is My Story Charming Hotel Augusta located near the city centre?
Yes, it is 0.2 km away from the centre of Lisbon.
Are there any historical sites close to My Story Charming Hotel Augusta?
Many travellers enjoy visiting Mosteiro dos Jeronimos (6.1 km), Castelo de S. Jorge (0.5 km), and Panteao Nacional (1.2 km).
Is My Story Charming Hotel Augusta accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.