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Pestana Palace Lisboa Hotel & National Monument

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Pestana Palace Lisboa Hotel & National Monument
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1,649 Reviews from our TripAdvisor Community

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Showing 820: English reviews
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Tripoli, Libya
Reviewed 2 days ago NEW

hank you for the kind hospitality regarding room services, breakfast and all services done for our group. Continue improving the delicious variety and good quality of food items that you offer. Thank you very much and we hope that we stay another few days in the next business trip!

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Thank aamsughir
Geneva, Switzerland
Reviewed 6 days ago NEW

A wonderful hotel with a tropical garden ! We loved the building and the breakfast. Experienced and very helpful staff made our stay easy and enjoyable. The garden alone is worth a visit. We would recommend this hotel and will come back soon.

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Thank ums123
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear ums123, Thank you for your kind review of the Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. We look forward to receive you again, Sincerely,

Paris, France
Reviewed 2 weeks ago via mobile

We stayed for 4 nights with my 2 young kids and enjoyed superior service and extremely kind staff. Restaurant and breakfast are really good and enjoyable for kids as well. Garden is quiet and vast. We strongly recommend this luxurious yet very warm palace.

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Thank FredT888
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear FredT888, thank you so much for your kind review; it is always a pleasure to receive positive feedback. We look forward to receive you again in the future. Sincerely,

Columbus, Ohio
Reviewed 2 weeks ago

Stayed here for 5 days during a company event and this hotel and all its history is amazing. Clinton, Madonna and Prince all stayed here. The palace of a rich cocoa producer, it is cool to imagine what it was like. Service is so key to hotels, and this staff from the AM check-in desk, the concierge and especially the...

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Thank Slyke18
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Slyke18, Thank you for your kind review of the Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. We do hope to welcome you again in the near future. Sincerely,

Madrid, Spain
Reviewed 2 weeks ago

I've been several times at Pestana Palace, and I need to say that this is really luxury. You will live in a real palace: Front desk, restaurant, everything are located in lovely halls... The garden is a pretty place to relax, and from the terrace you can enjoy a great view of the river.

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Thank Ricardo P
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Ricardo P, Thank you for your kind review of the Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. We do hope to welcome you again in the near future. Sincerely,

Dubai
Reviewed 2 weeks ago

I went as part of a large organisation and everything went very smooth from check-in, to internet to room size, etc. My only concern was the breakfast which I though was very limited and could have been much better when looking at it from a Vegetarian perspective. Beautiful architecture with lovely interiors.

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Thank SMehta79
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear SMehta79, We appreciate your comments regarding your stay at Pestana Palace Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team and we look forward to serving you in the future. Sincerely,

Reviewed 2 weeks ago

I happened to be staying in the hotel as a part of 150 + group staying there for aprox. seven (7) days of which i got online and took advantage of a good quoted price given to the entire group. To my surprise i get a call a couple of days from the group admin telling me that the hotel...

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Thank Jamil J
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Jamil J, We are committed to deliver an exceptional experience to our guests and we are disappointed to hear that we didn't achieved that during your stay. Your reservation it was by a group with several conditions. We are grateful about the time you spent to share your experience and it was subject of all our attention and reflection....

Bucharest
Reviewed 2 weeks ago

Pestana Palace Hotel is a great place to be either for business or vacation. It offers excellent services and care for the guests. The garden is absolutely beautiful and offers a nice relaxing time to send a short walk

Review collected in partnership with this hotel
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Thank adriandX9298FB
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear adriandX9298FB, Thank you for your kind review of the Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. We look forward to receive you again. Sincerely,

London, United Kingdom
Reviewed 2 weeks ago

Amazing hotel! Very nice rooms, both private and public. The main building of the hotel was actually a palace before and it's tremendous. Great breakfast buffet and the spa. Staff were lovely as well. Look for deals and you will get value for money. Would definitely stay again.

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Thank Viktorija-Justina
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Viktorija-Justina, Thank you for your kind review of the Pestana Palace Lisboa. It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon. Rest assured I will share your feedback with the Hotel Team. We do hope to welcome you again in the near future. Sincerely,

Hamburg, Germany
Reviewed 3 weeks ago

Unfriendly reception staff Hotel located in the arrival flight zone of the airport = frequent plane noises Nice garden, well equipped rooms Very hard beds Good meeting rooms Good breakfast Wellness area a little smelly Massages in ice cold rooms with no preheated massage beds! Rain dripping through at several locations in the public areas.

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Thank as20172017
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear as20172017, Thank you for taking the time to tell us about your stay at Pestana Palace Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 

Additional Information about Pestana Palace Lisboa Hotel & National Monument

Address: Rua Jau 54, Lisbon 1300-314, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $270 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palace Lisboa Hotel & National Monument 5*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and Booking.com so you can book your Pestana Palace Lisboa Hotel & National Monument reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace
Hotel Style:
#3 Business Hotel in Lisbon
#8 Spa Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#26 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Palace Lisboa Hotel & National Monument staff and other travellers.
21 questions
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Questions? Get answers from Pestana Palace Lisboa Hotel & National Monument staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Luxury, but depends on the time of the year. We got good rates because of off season”
 of 5 bubbles Slyke18, 11 Feb 2017 | Read review
“Make sure you keep a copy of everything that you request at booking. The best view is their garden view”
  • Not 5-star standards in todays world
  • one bottle of water. thats it.
  • Sink is too small
  • Desktop screen made a TV. Too small
  • Curtains dont cover the entire window. Llots of light entering the room even if curtains are clo
  • Thats their king-size bed (connected two single beds)
 of 5 bubbles jamilj2013, 8 Feb 2017 | Read review
“stay in the historic building!”
  • balcony!
  • lovely corner of the room!
  • living room of the suite!
  • classic!
  • bed!
  • the view outside the room is amazing!
 of 5 bubbles fox_yue_hu, 15 Jan 2017 | Read review
“Nothing to say or recommend any this hotel”
  • Blood we found on the pillows
  • This is how disgusting the bathrooms are
 of 5 bubbles rfazilat, 4 Jan 2017 | Read review
“River view or higher floor have good view”
 of 5 bubbles Arbaroon, 25 Nov 2016 | Read review
5 of 5