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Hotel Real Palacio

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#86 of 247 Hotels in Lisbon
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Real Palacio
Hotel Real Palacio
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1,998 Reviews from our TripAdvisor Community

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Showing 1,025: English reviews
Aylesbury, United Kingdom
Reviewed 3 September 2014

I agree with recent reviewers regarding the star rating, very comfortable 4 star hotel in my opinion. We stayed on the sixth floor as requested, and the room etc. was a good size, clean and comfortable, but the carpet in the room and corridor is a little tired! We ate in the hotel restaurant the first night in Lisbon, and...

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Helpful?
Thank CJWP47
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, We are happy that your stay with us was positive. We would also like to mention that the carpets in our rooms are washed regularly and vacuumed daily. Some however have stains, that cannot be removed, although we tried everything and applied different products, but they all are in good hygienic conditions and it is perfectly safe to...

Lugo di Vicenza, Italy
Reviewed 2 September 2014

We arrived almost at noon, knew that checking was a two pm. We asked If we could check in early, without checking or pretending to check, she replied not in a very annoying way. She said to leave our phone that she would call if a room would come available before two. Note that we had already explained to her...

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Helpful?
Thank Ana C
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, We sincerely regret that you feel not satisfied about your stay with us, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality. We regret your experience has been so different but we will pass your comment on to the department heads and assure you that...

sarnia
Reviewed 31 August 2014

Stayed here for 2 nights. Our rooms where in the Palace side of the hotel. Check in was fast and all the staff we talked to were very helpful. Rooms where clean however small . The bathroom was almost as big as the bed area . Bed was comfy. Breakfast was very good lots of choices, it is served in...

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2Thank bearman69
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, It is very special to see how enjoyable your stay was and that you were pleased with our service. It is always a pleasure to see a guest satisfied with our service, our staff and with the hotel in general. Thank you for the your pontuation. Only the best guests make possible to us to be the best...

Reviewed 29 August 2014

Not a 5 star hotel, but that's not the hotel's fault, they don't give stars to themselves. The service was friendly, all the staff speak english. The free wi-fi was very fast compared to wi-fi in most hotels. The location is nice and quiet. Rooms were clean and spacious, we were three adults in one room and did not feel...

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Helpful?
1Thank Cbass9
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, It is really gratifying to see how enjoyable your stay was and that you were pleased with our service. Thank you so much for your constructive comments and review. We look forward to welcome you again, hopefully soon, at Real Palácio Hotel. Kind regards, Luís Monteiro General Manager

Europe
Reviewed 23 August 2014

Firstly, this is not a five stars hotel. It may be a decent four stars or an excellent 3 stars. Nevertheless it provides good value for money in a good location. The staff was nice, helpful and spoke good English. Even if the hotel has a restaurant and terrace at the ground floor, the breakfast is served in the basement....

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2Thank Mishaellla
London, United Kingdom
Reviewed 21 August 2014

Although not in the very centre of Lisbon, the hotel is between two different metro stations, each about 7-8 minutes walk away. Whilst not "grand" the hotel itself is clean, well appointed, and both the reception and the restaurant staff are superb - very helpful indeed. We ate in on the first night, and were thoroughly impressed by the buffet....

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Thank Stevensbabby
Porto, Portugal
Reviewed 21 August 2014

We are a group of 6 staying at the hotel in july for a wedding.The location is good enough on a quit street nearby Saldanha square.We get an upgrade and were placed not in the main building.In general we can say it was a good stay. Reception staff is friendly,the rooms has enough space, the bath room is a little...

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Thank Joaquim V
Surrey
Reviewed 18 August 2014

The first thing that strikes you about the Real Palacio is the friendliness and helpfulness of the staff - from the very moment you check in. The team on reception (all of whom seemed to speak superb English) were extremely welcoming, and got our stay off to a great start. The hotel itself is ideally located, just a short taxi...

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2Thank Peter_Guildford
Manchester, United Kingdom
Reviewed 14 August 2014

Myself and my husband stayed here for a week. I could count far more than the five stars as every member of the hotel staff works extremely hard to make your special holiday one to remember for many years to come. I feel thoroughly rested and pampered. Please have a look at their website and be very tempted to book...

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Thank oracle2014
Wellingborough, United Kingdom
Reviewed 9 August 2014

4 stars are traded on facilities rather than 'grandeur'. Breakfast was a let down - not the food, but room simply not big enough for numbers staying; leading to queues and grumbles. Handy for Saldanha metro stop and El Corte Ingles shopping centre.

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1Thank DavidL68
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this review

Dear Guest, We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Real Palacio

Address: Rua Tomas Ribeiro 115, Lisbon 1050-228, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $137 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Real Palacio 5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Real Palacio Hotel Lisbon
Hotel Style:
#54 Family Hotel in Lisbon
#62 Romantic Hotel in Lisbon
#68 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Real Palacio staff and other travellers.
42 questions
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Poway
over a year ago
Chatham, United Kingdom
Dublin, Ireland

See all questions (42)

Questions? Get answers from Hotel Real Palacio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Old traditional building in the middle of the city. Rooms quite. Restaurant is very good but menu lack for dietery requirements.”
asad11hameed, 10 Apr 2017 | Read review
“Old palace rooms are full of tradition”
chrishQ9538MN, 1 Apr 2017 | Read review
“Avoid having a room next to the lift lobby!”
kie72, 11 Mar 2017 | Read review
“Large hotel with presumably huge selection of rooms, our was above the outside courtyard.”
690kathys, 9 Mar 2017 | Read review
“Try and get a room in the lower floors, as you may not get hot water in the higher floors.”
ashokt570, 4 Mar 2017 | Read review
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