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HF Fenix Urban

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#88 of 247 Hotels in Lisbon
Certificate of Excellence
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1 room 2 adults 0 children
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HF Fenix Urban
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1,227 Reviews from our TripAdvisor Community

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Showing 301: English reviews
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Lagos, Portugal
Reviewed yesterday NEW

Our first impression is with reception. When we asked for a taxi in the evening, reception phoned for one, but never came back to us that it is not coming! And the man who told me that, was not apologetic for it. They are dealing only with one taxi company we were told! And frankly reception did not care! We...

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Thank diplomatBonn
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed there for one night, really big room with big bed. Very clean, good wi-fi. We had a buffet style breakfast in price, very nice, fresh and high quality products. Staff was amazing and really helped us with everything needed. If you use hotel's car park, be very confident driver, it is both way system, so if you go...

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Thank JanaSigi
Winnipeg, Manitoba
Reviewed 3 days ago NEW

The front desk staff was polite and professional. Our room was very comfortable. We chose two twins together so we had a wonderfully restful sleep with lots of room. Very comfortable beds and bedding. Super clean room. Quiet hotel. Bathroom had all the amenities anyone could need. Hairdryer worked very well. Breakfast really stood out. Their were urns of coffee,...

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Thank Leona G
Reviewed 1 week ago NEW

The hotel is good, well located and nice breakfast. BUT, the staff at reception is very rude and unprofessional, and we dealt with the morning and afternoon shifts. They tried to cheat us a couple of times, lying about the package and conditions we booked. We were even witness of a complaint of other guests that had something taken from...

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Thank Carlos L
Peterborough, United Kingdom
Reviewed 1 week ago NEW

We stayed for 4 nights at this hotel.We had everything what we needed- kettle ,small fridge ,TV ,comfortable bed ,clean towels and toiletries..Just take with you coffee that you can make in your room.Hotel provides just tea.You must keep shut your windows ,(actually very good sound isolation when it shut) because very noisy street.Be very careful when you taking shower-very...

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Thank Alisa1971
Gloucester
Reviewed 19 February 2017

I loved this hotel. The staff who greeted us were smart and professional. The room, I think, was 'The Comfort' on the 2nd floor, rear. It was very quiet. The room was very nice. The bed was huge, being 2 singles joined together. There was a tea tray with integrated kettle, a variety of tea bags, but no coffee or...

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Thank thetrackcyclist
HFHoteisFenix, Quality & Customer Relationship Manager at HF Fenix Urban, responded to this review

Dear guest, We really thank you in advance for your preference for the HF Urban and the time you have had to share your AMAZING comments, which we will convey with great pride to the entire team. You cannot imagine how rewarding it is to know your opinion and realize that we are on the right track. We hope to...

Port Dover, Canada
Reviewed 12 February 2017

We spent two nights here and enjoyed the location, the comfy bed and the recommendations by the helpful staff. As previously mentioned if your room faces the street it is a noisy room But I slept well. If there room was quieter I would have given it a 5. I will go back.

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Thank judy b
HFHoteisFenix, Quality & Customer Relationship Manager at HF Fenix Urban, responded to this review

Dear Mrs. Judy, Thanks in advance for your preference and for the time you spent sharing your great comments. We are extremely pleased to hear that we met your expectations and happy to hear that you slept well. We hope you come back soon and, next time, please let us know and we will give you a quiet room to...

Zurich, Switzerland
Reviewed 23 January 2017

we stayed two nights at hf fenix urban. the room was excellent. the location is great. Breakfast was xtra ordinary. a wide variety of food and very nice service staff! Even better: the price was superb. The only negative point was the service level of the receptionist team....

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Thank RaphaLisselius
Budapest
Reviewed 5 January 2017

We liked the hotel and enjoyed our stay. Its not too big, the breakfast buffet is ok, nd the location is gret. Opposite is the metro station "Parque" from where you can easily access the city and surroundings. The room was properly cleaned and big enough, the bathroom was with marble and everything worked with exception of the bar fridge.

Review collected in partnership with Wizz Tours
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2Thank fredugust61
HFHoteisFenix, Quality & Customer Relationship Manager at HF Fenix Urban, responded to this review

Dear guest, Thank you so much for your time and feedback at TripAdvisor. We will share your great opinion with our Team. It is very good to know that our customers value our work and effort in providing a good service. Our apologies for the bar fridge but we will inquire as it is not a common situation. Hope to...

Gatineau, Canada
Reviewed 29 November 2016

The hotel is located near Europcar and near the Praque metro station, which is direct line to the Alfama area in the old Lisbon. 20 minutes in taxi from the airport, less than 20$. It is a bit far from the downtown tourist area; the metro is handy. Few good restos in the area. The room is ok except for...

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Thank LafAdvice

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
What makes the urban atmosphere so appealing?Could it be the modernity, the architecture, the vitality, the choices, the right to be different?Maybe it’s a little of everything. And you can find all of this at the HF Fénix Urban. At the HF Fénix Urban, the combination between sophistication and informality raises the comfort to a higher level. The highly modern atmosphere created by the architecture and the design of all the areas invites you to spend more time at the hotel. You have the heart of Lisbon right outside the door. Marquês de Pombal is the perfect starting point to discover the city or to leave for any work destination. And if you’re travelling in business, you can choose one of the rooms especially designed for those who need to work or to have meetings during their stay. The Internet access is free in the entire hotel.Try this four star hotel of relaxed attitude and you will find the perfect place for all occasions. ... more   less 

Additional Information about HF Fenix Urban

Address: Avenida Antonio Augusto de Aguiar 14, Lisbon 1050-016, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $113 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HF Fenix Urban 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hf Fenix Urban Hotel Lisbon
Nh Hotels Lisbon
Nh Parque Lisboa Lisbon
Hotel Style:
#44 Family Hotel in Lisbon
#47 Romantic Hotel in Lisbon
#70 Business Hotel in Lisbon
#70 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from HF Fenix Urban staff and other travellers.
12 questions
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Questions? Get answers from HF Fenix Urban staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevators are very busy, choose one around 4th floor!”
 of 5 bubbles diplomatBonn, 26 Mar 2017 | Read review
“Rooms facing the main road can be noisy.”
 of 5 bubbles H9243OXcarlosl, 20 Mar 2017 | Read review
“street side”
 of 5 bubbles LafAdvice, 29 Nov 2016 | Read review
“High up to avoid the street noise”
 of 5 bubbles Wellywoman, 19 Oct 2016 | Read review
“Rooms on the back are probably quieter.”
 of 5 bubbles nauntongolfer, 10 Oct 2016 | Read review
5 of 5