The 7 Hotel
Rua Áurea No. 121 143, Lisbon 1100-060 Portugal
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US$133
US$134
US$141
US$88
Hotels.comUS$133
TravelocityUS$133
PricelineUS$141
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About
#105 of 329 hotels in Lisbon
Location
Cleanliness
Service
Value
The best way to experience the city of the 7 hills. Exceptional shower, top-notch breakfast and heavenly bed, all in downtown Lisbon.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Airport transportation
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Wifi
Breakfast buffet
Breakfast in the room
Wine / champagne
Car hire
Shared lounge / TV area
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Safe
Telephone
Minibar
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Spanish, Portuguese
Location
100Great for walkers
Grade: 100 out of 100
706Restaurantswithin 0.5 km
233Attractionswithin 0.5 km
Contact
Rua Áurea No. 121 143, Lisbon 1100-060 Portugal
Name/address in local language
Getting there
Baixa/ChiadoLisbon Metro1 min
RossioLisbon Metro5 min
Car HireSee all Lisbon car hire
614Reviews32Q+A39Room tips
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We had bed bugs bites all over the body. When we told the personal of the hotel they didn't seem surprised. Reading the comments afterwards, we found out that it has been since summer. Nos despertamos con picaduras de chinches por el cuerpo. Cuando lo comentamos en recepción no parecieron sorprendidos. Leyendo reseñas negativas hemos visto que los chinches han sido algo habitual desde el verano en este hotel.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreia Penedo, Serviços ao cliente/atendimento at The 7 Hotel
Responded 18 Dec 2022
Hello, Good Morning. We regret the situation and we have to inform you that this situation was resolved last month. 2 floors were closed for cleaning and disinfestation. We currently have no problems with our rooms. Since it is something that any guest can bring with them, we ask for the disinfection of the suitcase and shoes at the reception of our hotel. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No Air Conditioning, No running water, no help at front desk. Happy to take your Priceline money but unwilling to provide a room with ac and running water. Maybe Priceline needs to remove this from their sales list.
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Date of stay: August 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreia Penedo, Serviços ao cliente/atendimento at The 7 Hotel
Responded 15 Dec 2022
Good Morning We are sorry but we don't understand your comment and we are unable to confirm that you were staying at The 7 Hotel. All our rooms have air conditioning and running water. Please contact us directly to understand your comment. Thank you, Andreia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No hot water throughout my stay! There was no hot water during our stay at The 7 Hotel in Lisbon, Portugal. We asked the front desk 3 separate times over the course of our stay and each time they told us they are turning on some pipes and there should be hot water in 15 minutes. Yet each time there was no hot water. Not only is this uncomfortable because we wanted to shower after a day of traveling and had long flights the next day, but it is not sanitary - especially during a global pandemic. In addition, the air conditioning in the room also wasn't working and we had to ask the desk on two separate occasions before it worked. Moreover, the toilet in the bathroom was running the entire stay, making noise, and when we told the desk they ignored the issue. A hotel room without the ability to shower or properly wash your hands is not acceptable. …
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Andreia Penedo, Serviços ao cliente/atendimento at The 7 Hotel
Responded 10 Nov 2022
Good Morning! Thank you very much for your comment, only with the feedback of our customers we can evolve and improve our service. Unfortunately we had a problem with one of the hotplates and we need to order a new one, which took 24 hours to arrive. November 7th, around 8pm, everything was already resolved. We are very sorry for the inconvenience caused, however there are things that we don't have full control over. We inform that those who were affected were moved to the new wing of the hotel and some guests were upgraded to another 4* hotel, we also offered breakfast to those who had not included it in their stay. We hope that you will give us the opportunity to show you our service again. Thank you. Andreia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is fine for one night or two but I would not recommend if you have a high standard or stay for more than a few days. It wasn’t cheap during the web summit and I don’t feel it reflect the value. The location is great but my room has a smell that I don’t like. I won’t stay here again
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Andreia Penedo, Serviços ao cliente/atendimento at The 7 Hotel
Responded 4 Nov 2022
Good morning, Your feedback is greatly appreciated. We are truly sorry about this incident. As we are very close to the riverside area when the tide is low the smell rises through the city above, as you know this part of Lisbon is submerged on stilts, unfortunately the smell you speaks comes for that reason. However, we are trying to combat this problem. We are grateful you shared your experience with us and hope that you will give us another chance of welcoming you back to The 7 Hotel in the future. Thank you again for your kindness and understanding. Best regards, Andreia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked to stay at 7 Hotel on the back of TA reviews and are so glad we did. The hotel’s location is perfect as nestled right in the centre of Lisbon centre and so close to all the attractions the city has to offer. So very easy to find and literally 30 seconds walk from the metro station. The hotel decor and furnishings whilst simple were nice enough and every area was incredibly clean indeed. Cleaning was frequently being undertaken. All of the staff were excellent. Welcoming, courteous, polite and helpful. Breakfast, whilst limited, was absolutely sufficient in terms of choice and for the price of our stay excellent value. Our room was clean and our bed incredibly comfortable indeed with lovely crisp sheets. We would not hesitate at all in recommending this hotel for a city break. Thank you for a great stay.…
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreia Penedo, Serviços ao cliente/atendimento at The 7 Hotel
Responded 19 Oct 2022
Hello, good morning ! Thank you for your feedback. It makes us very happy to see that we took part of your exciting trip to Lisbon and helped make it a little bit more special. We hope to welcome you once again. Kind regards, Andreia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SunshineGirl2929 wrote a review Oct 2022
Newport Beach, California2232 contributions310 helpful votes
+1
Overall, a solid 3-Star, and in a 5-Star location. My review focuses on toiletries & amenities and the breakfast buffet, as these were important to me when booking. Plus, an important tip on navigating the nearest Metro station. BATH TOILETRIES **Included: Combination hair and body gel dispenser in shower, Shampoo, Lotion, Bar soap, Tissues (small pack) and Vanity kit. ***TIP: Bring your own Hair conditioner (not included). BREAKFAST BUFFET I was pleased that the Breakfast Buffet included HOT foods (protein), albeit the items are basic and mostly processed foods. **Hot Foods: Scrambled eggs, Mushrooms, Baked beans and Pork Belly-like Bacon. Make your own Pancakes machine. **Cold Foods: Cereal/Milk, Cut and whole Fruit, Yogurt, Nuts, Egg tarts, Pastries/Rolls, Cheeses & Ham lunchmeats, Tomatoes, Cucumbers. **Drinks – Cappuccino/Espresso – Make your own machine, Juice, Water. **For Extra 2-4 Euro Each: Orange juice, Poached or Fried egg, Omelets. METRO (SUBWAY) BAIXA & CHIADO is the closest station, which has 2 entries. ***TIP: When exiting, especially with luggage, follow exit signs for RUA DO CRUCIFIXO and then exit signs for RUA DA VITORIA – this exit is only 1.5 blocks from the hotel, where the ground in flat. The other exit is Largo do Chiado – which is a very steep 10 minute walk uphill/downhill on a very busy shopping street, making hauling luggage very difficult.…
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreia Penedo, Serviços ao cliente/atendimento at The 7 Hotel
Responded 14 Oct 2022
Good morning ! Please accept a huge thank you from all of us here at the The 7 Hotel! We were so happy to hear you had such a great experience. It means the world to us to hear we were successful in taking part of your special trip to Lisbon. Hope to have you back soon. Kind regards,Andreia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is in an excellent location. As other review has stated there is no flexibility on the 3pm check in rule which after a flight that lands at 10am means you have up to 5 hours to kill. Our room on the 5th (top) floor was the smallest hotel room we ever experienced. In over 50% of the room it wasn't possible to stand up straight. On the plus side, the room was very clean with a daily room cleaning service which included towel changes.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreia Penedo, Serviços ao cliente/atendimento at The 7 Hotel
Responded 7 Oct 2022
Hello Good morning, thank you very much for your feedback! Your room was on the top floor, and it's a sloping ceiling floor. We are sorry that you didn't like it and we suggest that next time you talk to us at reception, we will try to change a room. As for the check-in time, we disinfect all the rooms with our own high temperature machines before check-in and that's why we can only make the rooms available at that time! Believe me that in the time between check out and check in all our teams are running to have the rooms on time. For early flight situations, what we always advise is to book the room one day before arrival, so that you can have the room as soon as you arrive. Understand our side, our check out is at 11 am, and we always leave our guests free of charge to leave around 12 pm however we have to have time to clean, tidy the room and still disinfect. It's almost a race against time, only the machine has to stay at least an hour in each room. Thank you. Andreia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This has been my "go to" hotel in Lisbon for each of the past 3 years however I know its time for a change. I do like the hotel location and its spotless and clean rooms. What I have come to dislike is the hotel check-in policy which has become annoying and somewhat draconian. The hotel maintains a rigid and hard check-in policy of 3pm. THIS DOESN'T WORK WELL FOR PEOPLE FLYING INTO LISBON FROM THE USA OR EVEN OTHER EUROPEAN LOCATIONS AS FLIGHTS TYPICALLY ARRIVE BETWEEN 07:00-10:00 LOCAL TIME! Consequently, people arrive at the hotel, are required to check there luggage on site and then you have to literally mess around Lisbon between 5-8 hours in a semi conscious state until they 'graciously' allow you to have a room! It also doesn't work for people like myself who are partially handicapped with mobility issues! I either have to sit in their lobby for a long stretch of time or try to navigate the city killing hours when all I really need is to get into a room and stretch out after my 8.5 hour flight to Lisbon. There is only so much time a person with a cane can move around. The third item which has arisen is the €15 pp daily on site charge for breakfast. Pricey! …
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip: Dont come to the hotel to checkin before 3pm. You wont get in!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Andreia Penedo, Serviços ao cliente/atendimento at The 7 Hotel
Responded 6 Oct 2022
Hello, Good Morning! Thank you so much for your feedback! All comments are important for us to improve our service. As for the value of breakfast, unfortunately the prices have gone up and to keep the same quality of food, we also had to raise the values, As for the check-in time, we disinfect all the rooms with our own high temperature machines before check-in and that's why we can only make the rooms available at that time! Believe me that in the time between check out and check in all our teams are running to have the rooms on time. For early flight situations, what we always advise is to book the room one day before arrival, so that you can have the room as soon as you arrive. Understand our side, our check out is at 11 am, and we always leave our guests free of charge to leave around 12 pm however we have to have time to clean, tidy the room and still disinfect. It's almost a race against time, only the machine has to stay at least an hour in each room. We are sorry for what happened and hope to see you again, Thank you. Andreia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location! Close to everything, center of town, walk to everything, a block from Rua Augusta, 2 blocks from Justa lift, 3 blocks from Plaza D’ Comercio. No public transport used during our 6 days stay, except to/from a Airport. Funicular to Barrio Alta is walkable. I feel safe here, we took siesta in between our walks. Hotel is comfortable, some small issues with TV connection, but fixable. Staff are very helpful. I highly recommend this hotel.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Andreia Penedo, Serviços ao cliente/atendimento at The 7 Hotel
Responded 19 Sep 2022
Good morning ! Please accept a huge thank you from all of us here at the The 7 Hotel! We were so happy to hear you had such a great experience. It means the world to us to hear we were successful in taking part of your special trip to Lisbon. Hope to have you back soon. Kind regards,Andreia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There was a problem in the electricity in my room. It turned off every hour and then partially turned on after a few minutes. So when Ive been in the shower the light were turned off. When I was sleeping the AC was turned off by itself (and didnt back), leading to a bad sleep. The tv was turned on a few minutes after that when the electricity was automatically back every hour (!) in night (the AC didnt back automatically as mentioned). I asked for the help of the reception staff 6 times, they promised everytime that it was solved but it wasn't even on my last night. Additionally, the house keepers in floor 4 were yelling non-stop when they worked together (usually 9AM-5PM), which made the sleeping even worse. I could hear everything in the adjacent room (including snoring of the people there). Furthermore, the room didnt feel clean. I found several woman hair on bed (I was a solo male traveler), and there was a significant rust in the bath. The soap dispenser was very dirty as well. Overall it was a very bad experience.…
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Date of stay: September 2022Trip type: Travelled solo
Room Tip: There are a lot of other great hotels in this city, avoid this terrible one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Andreia Penedo, Serviços ao cliente/atendimento at The 7 Hotel
Responded 14 Sep 2022
Good morning Mr. Idan. Thank you so much for your feedback and your photos. Only then can we evolve and improve our service. Yesterday we asked an electrician to check his room, as you talk about electricity problems, however he did not detect any problems and we also had no complaints from other customers, which leaves us with some doubts. , as for the complaints you made at reception, we analyzed it internally and the only time we were aware of it was at your check out. Our housekeeping team rarely works in pairs, the noise you may have heard may have been guests and in that part we do not have full control, however we regret what happened. As for the cleanliness complaints you report, some rooms will be refurbished due to excessive use and it is normal for some things to deteriorate. Our cleaning is done to the smallest detail, and all sheets and towels are cleaned at high temperatures, We think it's strange that you found hair, however we appreciate your feedback. We only ask next time that if you see any problems, contact us at the moment so we can act, as it seems that you just wanted to complain on our social networks. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$77 - US$185 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbonBaixa, Rossio & Restauradores
NUMBER OF ROOMS
71
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Frequently Asked Questions about The 7 Hotel
Which popular attractions are close to The 7 Hotel?
Nearby attractions include Praca do Comercio (Terreiro do Paco) (0.4 km), Escape Hunt Lisbon (0.2 km), and Duque da Rua (0.4 km).
What are some of the property amenities at The 7 Hotel?
Some of the more popular amenities offered include free wifi, airport transportation, and breakfast buffet.
Which room amenities are available at The 7 Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The 7 Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at The 7 Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The 7 Hotel?
Conveniently located restaurants include STŌ Mercearia, Floresta Das Escadinhas, and Grau Douro Tapas & Wine Bar.
Does The 7 Hotel have airport transportation?
Yes, The 7 Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The 7 Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Lisbon.
Are any cleaning services offered at The 7 Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The 7 Hotel?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to The 7 Hotel?
Many travellers enjoy visiting Mosteiro dos Jeronimos (6.0 km), Castelo de S. Jorge (0.5 km), and Igreja de São Vicente de Fora (1.0 km).