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Pousada de Queluz Palace Hotel

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242 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Putnam, Connecticut
Reviewed 27 September 2016

Excellent accommodations, service and food. A gem in the pousada offerings! Quiet, comfortable room, excellent service from friendly staff, dining in the palace of kings and easy access to the Versailles of Portugal!

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Helpful?
Thank dianeshoshin
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear dianeshoshin, Thank you for taking the time to share your opinion, with your great comments and the reference to our excellent accommodations, service and food. It's with great honor that we receive your comments. We are delighted to read the awesome comments about your stay at the Pousada de Queluz, and especially about our Staff members. Effectively we are...

Almancil, Portugal
Reviewed 20 September 2016

A huge disappointment and not to be recommended. Apart from breakfast, there is no dining facility in the hotel. Their supposed restaurant is a 5 min walk away across cobbles - soft soled shoes a must. The only place we could get something to eat for lunch was the workmen's cafe up the road. Once you leave the room both...

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Helpful?
Thank Jenny885A
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear Jenny885A, Thank you for taking the time to tell us about your experience at Pestana Pousada de Queluz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding the mentioned issues. Unfortunately, being in a building located in the guardhouse of Queluz Palace, from 1654, that served as a...

Great Dunmow, United Kingdom
Reviewed 30 August 2016

There are Pros and Cons to this Pousada. Pros: 1. The staff are very polite and nice with helpful advice when asked. 2. The bed was very comfortable. Cons: A. The bathroom had a dirty mark on the floor tiles when we arrived, which was still there when we left after 5 days. I gave the mark a rub with...

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Helpful?
1Thank mezman
Management response:

Dear Guest, Thank you for your visit and for your important opinion. We deeply regret to learn we could get your expectations and will seriously improve our service. Best Regards A.Teixeira

Reviewed 23 August 2016 via mobile

Great location when visiting the palace. The food was pretty average especially when considering the high prices. My avocado was so hard as to be inedible. We were the only diners apart from a large tour group. Unexciting wine list. The dessert buffet was the highlight of a disappointing meal.

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Helpful?
Thank Min M
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear Mr. Min M, We appreciate that you take the time to share with me your experience and we are indeed very sorry that we did not reach your expectation. Usually our food is praised for their taste and quality. Be sure that I will remind our Restaurant Chef to pay more attention on what you mentioned. Thank you for...

Reviewed 2 August 2016 via mobile

The palace is simply remarkable; beautiful indoors, big rooms with stunning decor; The walk trough the gardens was amazing, I enjoyed it soo much. We arrived one hour before closing so we were the only visitores there, that kind of gave me the feeling that I was the princess in my own palace :-)

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Helpful?
Thank BibiBoba
Management response:

Dear Guest, We are very pleased to learn you apreciate the Palace with his beautiful museum and gorgeous gardens. Feel like a princess in your own palace is really a wonderfull feeling. You will be the most welcome , any time , at your Palace and it will be an honour to provide you the time of your life!! Best...

Athens, Greece
Reviewed 22 July 2016

It is my second time of staying in Queluz Pousada with a time difference of about 20 years. My second stay was as satisfactory as the first and worth the small detour needed to stay in the specific hotel just outside of Lisbon. We had dinner at the restaurant which is an experience by itself, located in the old palace...

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Helpful?
Thank Zafiropoulos
Management response:

Dear Mr Zafiropoulos, Visiting us 20 Years after the fist visit and having the same satisfactory experience make us feel very happy, proud and motivated. We have no words to express our joy and gratitude for your so kind compliments. We hope it won't take another 20 years to give has the privilege of another visit! Best Regards A.Teixeira

New York City, New York
Reviewed 30 June 2016

I stayed at several pousadas in Portugal and they were all wonderful stays. After all, how can you not take some pleasure in staying in some of those old buildings converted to have all the modern conveniences. This was a good location to see other things outside of Lisbon. The restaurant was very good and the breakfast solid with great...

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Helpful?
1Thank kgs212
Management response:

Dear Guest, We are extremely pleased by learning your kind comments. To know that our guests enjoy our service and have good experiences allowing them to knew a bit of our culture and history is our best reward. Thank you for your compliments! Best Regards A.Teixeira

Calgary, Canada
Reviewed 23 March 2016

Very comfortable room in wonderful old building just across from the Palace. The Palace is well worth a visit as well. The staff were friendly and helpful. Breakfast was great. We chose this hotel because it was close to Sintra but I would be happy to try the other Pousadas in Lisbon as well based on our stay here.

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Helpful?
Thank Marcia R
Manager_DMaria, Gerente at Pousada de Queluz Palace Hotel, responded to this review

Dear Guest, Thank you for your first visit and for sharing your experience with us. We feel very pleased and proud as, beeing your first experience at Pousadas , we met your expectations and that is really very gratefull for all the crew. You will be mostly welcome to any Pousada , having the chance to know a bit of...

Reviewed 20 February 2016 via mobile

This is a very clean and quiet place to stay. We like Pestana-style hospitality. And this hotel did not disappoint. The staff members are exceptionally knowledgeable, helpful and friendly too. The included breakfast buffet was terrific each morning over our week-long stay. Our two dinners were served next to the immense open hearth fire with the pine logs burning brightly...

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Helpful?
1Thank Steve D
Manager_DMaria, Gerente at Pousada de Queluz Palace Hotel, responded to this review

Dear Steve, We have no words to express our joy and gratitude by leearning your feedback. We are so happy for knowing we reached your expectations and you enjoyed breakfast, dinner at royal kitchen and bedroom but, particulary we could provid you special moments on special dates as your Wedding and Birthday Aniversary. It was our privilege to welcome you...

Durham, North Carolina
Reviewed 1 January 2016

Convenient to Lisbon airport, this Pousada was a wonderful place to stay on our last night in Portugal. The historic structure is across the street from the National Palace. Rooms are large and modern, common areas wonderful and staff superlative. A bit pricey for Portugal but definitely worth a "splurge." Highly recommended.

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Helpful?
1Thank dukedad
Manager_DMaria, Gerente at Pousada de Queluz Palace Hotel, responded to this review

Dear Guest, Thank you so much for your last visit and for your feedback. We are so pleased to learn you had enjoyed this Pousada, and we reached your expectations. We are gratefull for your compliment to our crew! It will be a great pleasure to welcome you again someday. Best Regards Arminda Teixeira

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Pousada de Queluz is found in the clock tower building, next to the National Palace of Queluz, known as the " Portuguese Versailles " and the permanent residence of the royal family from 1794. The building of the Tower is by the architect and staff sergeant Manuel Caetano de Sousa, and served as a warehouse and as the quarters for the staff in service to the palace. With a unique and sumptuous decor, the Pousada de Queluz, D. Maria I, is a treasure waiting to be discovered and marvelled at. The air-conditioned rooms of the Pousada de Queluz are individually decorated, with warm colours and elegant wooden furniture. The Pousada is a point of reference for whoever is looking for the Lisbon business area, idyllically situated around 14 km from Sintra and 20 km from Cascais. It comfortable decor and its rigorous rehabilitation makes the 2 rooms an excellent choice, having been carefully reconstructed for the purpose of meetings and seminars. The rooms have natural lighting and access to the internet fixed of wireless, air conditioning among other characteristics. Free parking is also available. ... more   less 

Additional Information about Pousada de Queluz Palace Hotel

Address: Largo do Palacio, Queluz 2745-191, Portugal (Formerly Pousada de Dona Maria I)
Region: Portugal > Central Portugal > Lisbon District > Sintra Municipality > Queluz
Price Range: $112 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pousada de Queluz Palace Hotel 4*
Number of rooms: 26
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Questions & Answers

Here's what travellers have asked, with answers from Pousada de Queluz Palace Hotel staff and other travellers.
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Questions? Get answers from Pousada de Queluz Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room is big and comfortable”
 of 5 bubbles C9197DNdavidl, 10 Jan 2017 | Read review
“Try to face the palace”
 of 5 bubbles BruceM348, 31 Oct 2016 | Read review
“Wouldn't recommend any”
 of 5 bubbles HolyCrossSanPedro, 18 Oct 2016 | Read review
“Avoid hotel”
 of 5 bubbles charlie267, 15 Dec 2015 | Read review
“I think all rooms are good.”
  • Entrance to room
  • Bathroom
  • Our bathroom
  • Room
  • Our room
  • Key chain
 of 5 bubbles GMRFG, 25 Nov 2015 | Read review
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