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Pousada de Queluz Palace Hotel

AMOMAUS$125*
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13/06/2017 14/06/2017
1 room 2 adults 0 children
US$137*
US$125*
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US$137*
US$137*
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266 Reviews from our TripAdvisor Community

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There are newer reviews for Pousada de Queluz Palace Hotel
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Showing 124: English reviews
Oxford, United Kingdom
Reviewed 17 January 2017

I must have stayed at the wrong time in this hotel as I find very little to say that is complimentary. The rooms are very dated and poorly maintained. There was mould around the windows and they were draughty. I was very cold in the night and slept poorly in the uncomfortable bed. The lift was tiny and old fashioned....

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Helpful?
Thank DuchessofJericho
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear DuchessofJericho, Thank you for taking the time to tell us about your experience at Pestana Pousada de Queluz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding the refurbishment of this historical building. Thank you for mentioning to us in regards to local size of the room you...

Hattem, The Netherlands
Reviewed 14 January 2017 via mobile

Seen Lisbon and done the castle. Great location for a second visit. Super friendly staff and great location for the Queluz Palace as well as Sintra. Pousada and the Palace Kitchen restaurant real classy Portuguese atmosphere. Don't miss the theatre room.

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Helpful?
Thank Gerald M
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear Mr. Gerald M, We are delighted to read your review and to know that you had a wonderful stay and that you have enjoyed the commitment of our staff, the historical atmosphere of the Pousada and the theatre room. It is very grateful for us, to make part of all your magnificent experiences in our Pousada. We hope to...

Reviewed 11 January 2017

I have to express my sincere appreciation to Gomez, who work in the breakfest and other people at the reception. Special thanks to Gomez, who has been waittng for me to come to breakfast even though it already way past the finish time for breakfast. Gomez is so kind that when he found out that I did not come to...

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Helpful?
Thank David L
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear Mr. David L, I wish to thank you for choosing to stay at the Pestana Pousada de Queluz Palace Hotel and for taking time to complete our questionnaire. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. Thank you for these positive comments about our breakfast and staff,...

Bangor, United Kingdom
Reviewed 30 December 2016

If you happen to be going to Sintra, stop and stay in this Pousada and visit the Queluz Palace and its gardens. The Pousada has very good facilities and the staff is most helpful. Breakfast is a feast and the place is quiet. The only downside is the wifi, needs to be improved! Excelente Pousada, com boas instalações e muito...

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Helpful?
Thank Joisobel
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear Joisobel, We are delighted to read your review and to know that you had a wonderful stay and that you have enjoyed the commitment of our staff, the historical atmosphere of the Pousada and its surroundings, like the gardens of the Palace. It is very grateful for us, to make part of all your magnificent experiences in our Pousada....

Tucson, Arizona
Reviewed 17 December 2016

One of our friends travelling with us found this hotel and insisted staying to kick off our Portugal visit. We're so glad she did! Staff were helpful and friendly offering many suggestions. Surprisingly good and inexpensive surrounding restaurants. Good location to jump on the Comboios De Portugal with a Viva Viagem to see Sintra for the day. One night their...

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Helpful?
Thank mjt520
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear mjt520, Thank you for taking the time to share your opinion, with your great comments and the reference to our excellent accommodations, service and food. It's with great honor that we receive your comments and your visit for this second time. We are delighted to read the awesome comments about your stay at the Pousada de Queluz, and especially...

Mexico, New York
Reviewed 10 November 2016

The Pousadas of Portugal offer visitors a chance to stay in a variety of historic locations. The Pousada Queluz was once the guardhouse/clock tower for the Queluz Palace, known as the "Portuguese Versailles." The palace was the permanent residence of the royal family from 1794 until it was designated a National Monument in 1910. The baroque/rococo style of the pousada...

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Helpful?
1Thank sanscott
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear sanscott, Thank you for taking the time to share your opinion, with your great comments and the reference to our excellent accommodations, service and food. It's with great honor that we receive your comments and your visit for this second time. We are delighted to read the awesome comments about your stay at the Pousada de Queluz, and especially...

Scarborough, Maine
Reviewed 31 October 2016

We needed to fill one night on our Portugal travels and settled on this wonderful hotel. Staff was extremely friendly with a universal sense of humor. We felt pampered, particularly by the best gin-and-tonic of our lives

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Helpful?
Thank Bruce M
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear Bruce M, Thank you for taking your valuable time sharing your experience in Pousada de Queluz. I am delighted to read your comments and I am happy that you had a great experience with us and that the services of our staff met your expectations. I have personally conveyed your feedback to the teams and they are all very...

Panama City, Panama
Reviewed 18 October 2016

This is an acceptable little hotel right across the street from the Palace and within easy walking distance of a few good restaurants. The rooms are an ok size and the bathroom ample but our bed was horrible and our slightly brown carpet was very soiled. Service at the desk was almost nonexistent and we often just walked behind the...

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Helpful?
Thank HolyCrossSanPedro
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear Mr. HolyCrossSanPedro, Thank you so much to have shared your experience and concerns about your last stay at Pousada de Queluz . In fact it is based on the opinions and feedback of our customers and friends, that we can meet the expectations of those who we have the privilege of receiving at the Pousadas de Portugal. We work...

Regensburg
Reviewed 6 October 2016 via mobile

Nice, old atmosphere, good breakfast. Room cleaning service came late, additional 5€ service charge if you order food in the bar. Breakfast ok, chairs uncomfortable. Location very good. Conclusion: as described in the subject line.

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Helpful?
2Thank Wumpsi
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear Mr. Wumpsi, Thank you so much to have shared your experience and concerns about your last stay at Pousada de Queluz . In fact it is based on the opinions and feedback of our customers and friends, that we can meet the expectations of those who we have the privilege of receiving at the Pousadas de Portugal. We work...

Dorset
Reviewed 5 October 2016

Stayed as part of a group. The area isnt too great at the moment, but restoration and upgrading going on. The hotel stands within a large open area and doesnt have much in the way of communal areas, just a small bar and lounge area, but our room was a good size. The food in the restaurant, in the old...

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Helpful?
Thank hilliya
Tiago G, General Manager at Pousada de Queluz Palace Hotel, responded to this review

Dear hilliya, Thank you for taking the time to share your feedback following your recent visit to Pousada de Queluz. I hope that you had a pleasant return journey. I greatly appreciate your comments on our Pousada and services as we find both positive and negative feedback constructive to come up with ways to eliminate all elements of dissatisfaction and...

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13/06/2017 14/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Pousada de Queluz is found in the clock tower building, next to the National Palace of Queluz, known as the " Portuguese Versailles " and the permanent residence of the royal family from 1794. The building of the Tower is by the architect and staff sergeant Manuel Caetano de Sousa, and served as a warehouse and as the quarters for the staff in service to the palace. With a unique and sumptuous decor, the Pousada de Queluz, D. Maria I, is a treasure waiting to be discovered and marvelled at. The air-conditioned rooms of the Pousada de Queluz are individually decorated, with warm colours and elegant wooden furniture. The Pousada is a point of reference for whoever is looking for the Lisbon business area, idyllically situated around 14 km from Sintra and 20 km from Cascais. It comfortable decor and its rigorous rehabilitation makes the 2 rooms an excellent choice, having been carefully reconstructed for the purpose of meetings and seminars. The rooms have natural lighting and access to the internet fixed of wireless, air conditioning among other characteristics. Free parking is also available. ... more   less 

Additional Information about Pousada de Queluz Palace Hotel

Address: Largo do Palacio, Queluz 2745-191, Portugal (Formerly Pousada de Dona Maria I)
Region: Portugal > Central Portugal > Lisbon District > Sintra Municipality > Queluz
Price Range: $147 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pousada de Queluz Palace Hotel 4*
Number of rooms: 26
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Pousada de Queluz Palace Hotel staff and other travellers.
6 questions
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Questions? Get answers from Pousada de Queluz Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second time staying here and the rooms are amazing.”
415brendac, 13 Mar 2017 | Read review
“All rooms are excellent and on the ground and first floor.”
whangaparaoa, 21 Jan 2017 | Read review
“room is big and comfortable”
C9197DNdavidl, 10 Jan 2017 | Read review
“Try to face the palace”
BruceM348, 31 Oct 2016 | Read review
“Wouldn't recommend any”
HolyCrossSanPedro, 18 Oct 2016 | Read review
5 of 5
AMOMA
US$125* /night
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Hotels.comUS$137
Orbitz.comUS$137
TripAdvisorUS$137
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Prices are for 1 room, 2 adults
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