Hotel Casa Palmela
Quinta do Esteval, Estrada Nacional 10, Km 33,5, Setubal 2900-722 Portugal
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#2 of 20 B&Bs / Inns in Setubal
Location
Cleanliness
Service
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2022 Travellers' Choice Best of the Best
Situated in the heart of the Arrábida Natural Park, Hotel Casa Palmela is located in Quinta do Esteval, a house with a history dating back to the seventeenth century. By passing the great gate of the entrance, a long road lined with vineyards gives you welcome, approaching the one that will be an unforgettable experience. Disconnect yourself from your world and come to discover ours. At Hotel Casa Palmela will be able to create their own story. In the rooms of the palace or home garden. Will live moments of comfort and glamour.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycle rental
Hiking
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Car hire
Meeting rooms
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun terrace
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
VIP room facilities
Bottled water
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quaint
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
Contact
Quinta do Esteval, Estrada Nacional 10, Km 33,5, Setubal 2900-722 Portugal
Name/address in local language
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Car HireSee all Setubal car hire
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For our fist visit to Setubal, we selected this small family owned resort located 10 min from downtown but sited with a sublime views of vineyards and the mountains of Arrabida national park. The rooms have all the modern conveniences and are located in an historic family Quinta or new villas. Our breakfasts and dinners in the hotel's restaurant were fresh and delicious. We appreciated the personal service that made us feel welcome. When they learned of our Thanksgiving traditions and that we missed our pumpkin pie, the chef made us a fresh pumpkin tart that had all the flavors of home...wow! We loved our horseback ride and hikes through the vineyards and park and the area tour and private yacht tour arranged through the resort (thanks, Katika!) If you want to experience the beauty of the Arrabida area but want the service and comfort of a 5 star resort, this is the place! We will return!…
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Upper rooms in Quinta have vineyard views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
Casa Palmela is a charming and cozy place. The setting is exceptional, in the morning you take your breakfast with the vineyard view, amazing really. It's good to go to Casa Palmela for a relaxing time, ryding horse, yoga classes under the tree or just cycling in the property and vicinities, with the amazing Serra da Árrabida landscape. The restaurant food is refined and up to the best michelin restaurants with a small menu but dishes confectioned with local ingredients from the property. But the best of Hotel Casa Palmela is João Sousa, a staff member who takes care of every customer as his own family. From the first day he can call you by your name and makes sure al you need and beyond is carefully attended. João Sousa is a globetrotter, having served in the cruise industry, he knows how to make you feel just conformable and satisfied. An exceptional man that knows his profession.…
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Date of stay: August 2022
Value
Location
Service
Room Tip: All rooms are very different as this is an aristocratic family house, rooms situated in the main...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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I want to send a short review and warn anyone who is headed to Casa Palmela to think twice if they booked one of the three villas on the property. Let me begin by saying that the overall property is very charming and in a great setting. The hotel restaurant serves good food but the service is incredibly slow especially in the evenings. My one huge complaint is with the villas. Specifically they are located in a separate building and it is prone to sewer gas buildup (the housekeeping staff told me this happens all of the time). From the obvious point that no one wants to smell excrement during their stay, sewer gases have very serious health side effects. We immediately brought this to the attention of mgmt and they responded by "cleaning" the room again. This obviously did nothing to alleviate the problem. They are well aware of this issue because there were no fewer than 8 air fresheners in the room but refuse to fix it properly or take these villas out of the reservations system because they are chasing every last dollar of revenue. The front desk staff didn't care to make amends and the hotel general manager failed to call me to discuss the situation which is an incredibly poor reflection on his character. I write this review as an experienced world traveler (I am a Hyatt Globalist and Marriott Ambassador level so I spend quite a few nights in hotels on an annual basis) and rarely if ever review one of my stays because on the whole things usually meet my expectations. This was not the case at Casa Palmela and I would personally never stay here again and have told all of my friends never to stay here as well as filed a complaint directly with Hyatt who has this hotel in the "Small Luxury Hotel" collection. Please learn from our experience and avoid this property. There are so many wonderful hotels in this part of Portugal no reason to take your chances at this place.…
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: Avoid the villas. They smell like excrement. Mgmt could care less.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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In full disclosure, we were not guests at the hotel. We are local residents of Setubal who have frequented the hotel restaurant and have wandered through the lovely grounds of the estate. There was a time when staying at a great hotel was the endgame. Service, setting and ambience were the important elements of the event. This hotel scores high on all of these. We would love to stay here for that experience but it is not necessary in our case. We pass this hotel frequently and one day decided to visit which has led to several more visits. The grounds – which are extensive – include a large vineyard and a natural landscape with multiple trails. The hotel philosophy is one that is very inclusive as they want all guests to experience the magnificence of their property. You can come for coffee, take an hour hike and have breakfast or just leave. As a non-guest of the hotel, you never feel pressured to make more of your visit. We have come for both breakfast and dinner. Our dinner there was absolutely divine and service was well beyond the standard. Unfortunately, breakfast was a bit of a disappointment and definitely could have been better, although we had a great morning hiking to a view of the Arrabida. We give high marks to the staff and chef (for dinner) and highly recommend at visit.…
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Date of stay: May 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Salvador Holstein, Diretor-Geral at Hotel Casa Palmela
Responded 4 Jul 2022
Dear BobsS7471VV , On behalf of the whole team, we thank you for your valuable presence, as well as for taking the time to leave an opinion about your experience in our hotel, It is only with opinions such as yours that we will grow and provide a service that meets the expectations and needs of our guests, whether they are staying or just visiting. We look forward to your next visit! Best regards: Casa Palmela Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Casa Palmela is honestly the best value for money hotel in Portugal. You wont find this calmness, luxury and splendid views elsewhere, withou paying 5 times the Price of Casa Palmela. We loved it so much that we decided to stay for even longer! Ask for Salvador Holstein, the manager, he can tell you everything you want to know about the place and region! See the pictures. What a place!
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Salvador Holstein, Diretor-Geral at Hotel Casa Palmela
Responded 4 Jul 2022
Dear Mr Ole K , on behalf of the whole team, we thank you for your valuable presence, as well as for taking the time to leave an opinion about your stay, It is only with opinions such as yours that we will grow and provide a service that meets the expectations and needs of our guests. We look forward to your next visit! Best regards: Casa Palmela Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really nice hotel friendly but very shot staffed which is a shame , no minibar in the room either, would expect a little more from an isolated Waited for over 30 minutes for someone to come to the room and and fix the coffee machine , no one came so we gave up .. not great for the advertised standard
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Salvador Holstein, Diretor-Geral at Hotel Casa Palmela
Responded 4 Jul 2022
Dear Mr Sightseer49726548698 , Thank you for sending us feedback about your experience at Hotel Casa Palmela. Your opinion is very important for us to improve our services. We are very sorry that we did not fully meet your expectations and for any inconvenience caused. We have shared your comments with our teams in order to ensure immediate implementation of improvements. Thank you for choosing Hotel Casa Palmela for your stay. We hope that this experience has not permanently influenced your impression of our hotel. We would appreciate if you would give us the opportunity to change it, on your next stay. Best regards: Casa Palmela Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a wonderful hotel. We were lucky to have beautiful weather so we could sit outside and go for walks in de grounds. All staff was friendly en helpful. The room was comfortable and had a nice patio. Breakfast was nice, but not really a 5* hotel worthy. A little to basic to our taste. But all in all a great place to stay
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Salvador Holstein, Diretor-Geral at Hotel Casa Palmela
Responded 4 Jul 2022
Dear Mrs Reina2705 , on behalf of the whole team, we thank you for your valuable presence, as well as for taking the time to leave an opinion about your stay, as it is only with opinions such as yours that we will grow and provide a service that meets the expectations and needs of our guests, We will speak to our teams to improve. We look forward to your next visit! Best regards: Casa Palmela Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family visited Hotel Casa Palmela for a wonderful week in December just before Christmas. We stayed in one of the villas, which was beautifully decorated with lots of space and a lovely sitting room with an open fireplace. The hotel itself has one of the most stunning settings, overlooking vineyards within the Arabida National Park. It is a truly romantic and special spot. But what really sets this hotel apart from others is the amazing service and genuine hospitality. From the moment we arrived, the excellent concierge team assisted us with every aspect of our stay, making us feel as comfortable and welcome as they possibly could. The attention to detail and thoughtfulness was above and beyond anything we could have hoped for. Our children loved being able to run around on their own and enjoy the enormous grounds and wonderful, friendly doggies! We also enjoyed excellent massages in the spa, which is nestled amongst the gardens. The restaurant was also superb with extremely professional staff and wonderful Portuguese cuisine. The hotel manager, Salvador, has really created a wonderful hotel with a team who pride themselves on creating special and memorable experiences for their guests. Thank you for such a wonderful stay. We will certainly be back!…
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Date of stay: December 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Salvador Holstein, Diretor-Geral at Hotel Casa Palmela
Responded 2 Mar 2022
Dear MissSwan79, Thank you very much for your visit to Hotel Casa Palmela - Small Luxury Hotels of the World (Hotel & Villas), as well as the time you spent to leave us your feedback. We are very happy that everything was to your satisfaction, and to say, that for us is a reason for a greater motivation, so that increasingly, we can improve the service provided to all our guests. We look forward to your next visit to our House. Best regards, Hotel Casa Palmela Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful staff and beautiful grounds at this traditional Portuguese family home in the heart of Arrábida. The room was clean and comfortable with a lovely view. Staying at Casa Palmela is highly recommended.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Salvador Holstein, Diretor-Geral at Hotel Casa Palmela
Responded 13 Jan 2022
Dear vmitch87, Please allow us to thank you for your preference for the Hotel Casa Palmela - Small Luxury Hotels (Hotel & Villas), as well as for your generous comments and evaluation. We are very pleased that your stay has been a pleasant one, and that we have managed to meet your best expectations. We hope to continue to deserve your trust in the next opportunity you may have to visit us! Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The views were magical, the staff super friendly, we had a memorable time. Cannot recommend this place enough, we'll definitely be back again, not sure what else to say as I need to type 200 words, but just go, you won't regret it
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Date of stay: October 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Salvador Holstein, Diretor-Geral at Hotel Casa Palmela
Responded 14 Jan 2022
Dear Jonathan L, On behalf of the entire team, we would like to thank you for your valuable presence, as well as the time you took to leave a review of your experience. We are very pleased to have met your expectations and fulfilled your needs. On behalf of the entire team, we look forward to your future visit! Best regards, Hotel Casa Palmela Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$189 - US$251 (Based on Average Rates for a Standard Room)
LOCATION
PortugalAlentejoSetubal DistrictSetubal
NUMBER OF ROOMS
21
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Claim Your ListingHOTEL CASA PALMELA: UPDATED 2022 Reviews, Price Comparison and 340 Photos (Setubal, Portugal) - Tripadvisor
Frequently Asked Questions about Hotel Casa Palmela
Which popular attractions are close to Hotel Casa Palmela?
Nearby attractions include Discover The Nature - Outdoor Events (6.3 km), Parque Natural da Arrábida (4.6 km), and Mercado do Livramento (4.5 km).
What are some of the property amenities at Hotel Casa Palmela?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Hotel Casa Palmela?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Casa Palmela?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Hotel Casa Palmela?
Conveniently located restaurants include Due Fratelli Ristorante Italiano, Restaurante Xtoria, and Feito ao Bife.
Are there opportunities to exercise at Hotel Casa Palmela?
Yes, guests have access to a pool during their stay.
Does Hotel Casa Palmela have airport transportation?
Yes, Hotel Casa Palmela offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Casa Palmela?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Casa Palmela?
The staff speaks multiple languages, including English, Spanish, French, Russian, and Portuguese.
Are there any historical sites close to Hotel Casa Palmela?
Many travellers enjoy visiting Bacalhôa Palace and Estate (6.4 km), Palacio e Quinta da Bacalhoa (4.3 km), and Iglesia de San Pedro (6.4 km).
Is Hotel Casa Palmela accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.