Novotel Setubal Hotel

Novotel Setubal Hotel

R Alexandre O'Neill No n Monte Belo N de Registo:374, Setubal 2910-781 Portugal
Traveller (230)
Dining (24)
Room & Suite (21)

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About

4.0
#3 of 17 hotels in Setubal
3.6 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.0 of 5 bubbles
Value
The Novotel Setubal is a 3 star hotel in the city of Setubal, near the beaches of Troia and Arrabida, just 45 km from central Lisbon and the international airport. Perfect for your next business trip or for a holiday with your family, the hotel offers 105 airconditioned rooms, including 68 non smoking rooms and 1 suite, six meeting rooms for your conference and seminar needs, a restaurant, bar, private parking, swimming pool,fitness, tennis courts and playground for children. Pets welcome.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Tennis court
Indoor play area for children
Kids club
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Family
Green
Languages Spoken
English, Portuguese

Location

R Alexandre O'Neill No n Monte Belo N de Registo:374, Setubal 2910-781 Portugal
Name/address in local language
705Reviews3Q+A17Room tips
Traveller rating
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  • 22
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Detailed Reviews
89d073 wrote a review Jan 2020
Lisbon, Portugal18 contributions13 helpful votes
3.0 of 5 bubbles
If You want some quiet hotel room where you can rest noiseless, forget this hotel. Otherwise you can find yourself (almost) sharing your hotel room with yours noisy neighbours. On the other hand, the staff can't be more friendly and useful. Really nice and professional people. Breakfast is OK.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
4.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jan wrote a review Jul 2021
13 contributions22 helpful votes
3.0 of 5 bubbles
Hotel grounds and swimming good.
Rooms very dated but clean and bed comfy.
Not very dog friendly...the dog can stay in your room for a extra 20 euros. Have to sign a disclaimer. Dogs only allowed outside not on the inside areas to eat ie bar, inside terrace.
Only one member of staff friendly and helpful, others rude and standoffish.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass447961 wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
As usual the hotel was well run, staff friendly and helpful. Meals always good, a nice variety at breakfast and the meals at night very well presented and tasty. The rooms spacious and very clean. I would recommend them to anyone looking for value for money.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
João Santos wrote a review Aug 2023
9 contributions11 helpful votes
2.0 of 5 bubbles
The hotel has lots of potential but it all goes down the drain because of the lack of higiene, mainly on the bedrooms.
Even after we talked with the reception, the following days were the same.
The installation, the pool, outside courts were all ok, but the cleaning crew has to be adjusted, both the the rooms and in the breakfast lobby
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Date of stay: August 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcel d wrote a review Mar 2021
Gdansk, Poland5 contributions1 helpful vote
4.0 of 5 bubbles
From day 1 till day 28 i felt welcome. The staff is very friendly and despite the difficult Covid-19 time they tried everything to make you feel comfortable. Looking forward to come back again to this hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Setubal, General Manager at Novotel Setubal Hotel
Responded 15 Mar 2021
Dear Marcel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Fernando Rodrigues
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
raul27072022 wrote a review Aug 2022
1 contribution
4.0 of 5 bubbles
Not nosy hotel, calm ambiance and warm welcome. Too simple breakfast. Only one problem, noisy room air conditioner, but not necesary because of the outside temperature during the night . You can sleep with the window open
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MDRI13 wrote a review Feb 2021
Rotterdam, The Netherlands1 contribution
3.0 of 5 bubbles
Rooms are outdated and need refurbishment. The airco / heather was not possible to adjust to a certain temperature as it gave only hot air even when it was set on 10 degrees. Honestly speaking not worth the 4 stars anymore.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicolai L wrote a review Jul 2022
Heinsberg, Germany5 contributions
5.0 of 5 bubbles
Everything met my expectations. Warm welcome despite after midnight arrival. Nice and quite stay, reasonable price, friendly staff. Express checkout, huge free parking facility. Cleaness on good level
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
89d073 wrote a review Apr 2021
Lisbon, Portugal18 contributions13 helpful votes
4.0 of 5 bubbles
Very friendly staff. Due to covid restrictions, the hotel experience is always poor. Although the staff has endeavored to make your stay a pleasant one, the truth is that it was an overpriced bed and breakfast.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Setubal, General Manager at Novotel Setubal Hotel
Responded 16 Apr 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Setubal. At Novotel, we strive to provide a experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando Rodrigues Director / Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sw01bgn wrote a review Nov 2011
London, United Kingdom37 contributions61 helpful votes
1.0 of 5 bubbles
Dear tripadvisor, the following account will describe our experience at the
Novotel (Setubal) which relates to our stay in May 2011.
Read fully before you decide to stay here. We made this Hotel fully aware of our
comments below.

First though we would like to say that we had high, in fact, very high
expectations indeed when we decided to book with Novotel especially in the face
of our previous experience with Novotel in Paris where we stayed in for 3
nights in December last year during the Christmas period as our flight from
Nairobi to London Heathrow was re-routed to Orly due to the snow and adverse
weather conditions Europe was experiencing at the time. Therefore, we
considered that the Novotel per say would be a facility which we would naturally
take up from thereafter given the hospitality and comfort we experienced allied
with excellent facilities and general standards of cleanliness and health &
safety focussed provision and care.

Now, when we decided to book this hotel in Setubal, Portugal, it was partly due
to the positive experience we had in France, but also because it looked quite
good from the pictures on the website which displayed its green surroundings and
well maintained gardens. Unfortunately only the latter was fitting. What we
encountered when we set foot in our room was a very different picture
altogether. The room [non-smoking], as we do not smoke and we travel with our 2
year old son, was tired looking and the carpet was disgusting as so did many of
the carpets I was showed upon request.
The carpets were old and
stained and certainly not fit for purpose.

In addition to this and quite concerning is the fact that the room was not
fitted with a smoke alarm. When I raised this issue with a member of staff in reception he disinterested and upon insistence advised he would take me to
another room (this time downstairs on the ground floor - note we were on level
2 to examine if the room was fitted with a smoke alarm.
Staff advised not being sure if the room or indeed any of the rooms were fitted with a smoke
Alarm.
We were told that our room was non-smoking so it wouldn't have one. Is rationale for the
room not having a smoke alarm fitted essentially because we were in a
non-smoking room?

Moreover, we had mentioned such concern to more staff in reception
we were advised that our room had a smoke alarm fitted in the ceiling and that we shouldn’t worry as there was one there, yet we knew there was NONE, absolutely none we had seen or been able to locate.
he gingerly retorted: "don't worry, there's one there.

We felt that we were given false assurances and information contrary to what
we had been strongly highlighted.

I was asked to follow staff to one of the rooms downstairs (which I did) but unfortunately staff was unable to locate where the alarm was located. Obviously he did not know because there was NONE
fitted.
Furthermore, when escorting me to the
room there was no person centred focus and the empathy that was much needed to
reassure the guest. These were absent. I was made to follow staff who were walking quite in front of me (some 3-4 metres away)
and speaking from quite afar naturally given the distance. To be perfectly
honest I found this to be disrespectful and felt as the whole exercise was more of a favour. We believe that our concerns should have merited the utmost attention and focus. Such response made us feel that our concerns were being trivialised, and as such
we remained concerned, and still are, even after checking out, for the sake and
welfare of the guests and staff on site alike.

Quite scary as well was the fact that the lift we were using needed to be
serviced as the date on it had expired, and equally concerning was the fact that
the fire extinguishers on our floor had no expiry date nor was it visible to us
when it was last checked by expert professionals in respect of its
servicing/maintenance. So, in summary, the Health & Safety practice that we
witnessed was quite shambolic and totally unacceptable. It is irresponsible at best and could endanger life at worst.

Furthermore, it is unthinkable to offer guests services and facilities in situ
such as a mini bar/fridge, television, hairdryer, kettle, and
an air conditioning system without due consideration
being given to smoke alarm(s) or carbon monoxide detector(s) being fitted in the
bedroom(s)should these be/become faulty or malfunctioning which could potentially lead to smoke
inhalation or fatal emissions escaping from air conditioning units.


In conclusion, we have travelled exhaustively all over the world and where we
may have found the odd shortcomings, nothing yet has matched what we have
encountered and succinctly described above. Health & Safety is a key ingredient
vital to good and effective functioning of any organisation, be it in the public
or private arena, and more so to those businesses that accommodate guests, and
especially if some of these guests are children or infants or indeed those
others that are frail, elderly or infirm.

Dear tripadvisor we trust you to give it very careful consideration to all of
the above.
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Date of stay: May 2011
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yves R wrote a tip Nov 2018
126 contributions53 helpful votes
4.0 of 5 bubbles
"Avoid 1st floor, go upper."
Read full review
Predrag T wrote a tip Oct 2018
Kotor, Montenegro21 contributions5 helpful votes
4.0 of 5 bubbles
"Rooms looking to swiming pool are better choice."
Read full review
manuelmoreira11 wrote a tip Jan 2017
Lisbon, Portugal50 contributions4 helpful votes
4.0 of 5 bubbles
"Choose higher floors and with a view to the garden/pool.Get a room from number 17 to 31 and you will see a good view!!!"
Read full review
Steve S wrote a tip Oct 2016
Brighton, Michigan9 contributions2 helpful votes
4.0 of 5 bubbles
"Entire hotel is quiet."
Read full review
ARM0903 wrote a tip Mar 2016
Mumbai, India35 contributions69 helpful votes
3.0 of 5 bubbles
"I was on the third floor and slept without any disturbance."
Read full review
Not the right property for you?
There are more places to choose from in the Setubal area.
PRICE RANGE
S$151 - S$209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
setúbal novotel
LOCATION
PortugalAlentejoSetubal DistrictSetubal
NUMBER OF ROOMS
105
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NOVOTEL SETUBAL HOTEL: UPDATED 2023 Reviews, Price Comparison and 283 Photos (Portugal) - Tripadvisor

Frequently Asked Questions about Novotel Setubal Hotel
Which popular attractions are close to Novotel Setubal Hotel?
Nearby attractions include NovoPadel Club Setúbal (0.04 km), Cinema City Alegro Setúbal (0.4 km), and Alegro Setúbal (0.6 km).
What are some of the property amenities at Novotel Setubal Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Setubal Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Setubal Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Novotel Setubal Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Setubal Hotel?
Conveniently located restaurants include Meat Moment, Restaurant Pizzaria Anexo, and Casa Do Peixe.
Are there opportunities to exercise at Novotel Setubal Hotel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Novotel Setubal Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Setubal Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Setubal Hotel?
The staff speaks multiple languages, including English and Portuguese.
Are there any historical sites close to Novotel Setubal Hotel?
Many travellers enjoy visiting Casa das Quatro Cabecas (2.3 km), Iglesia de San Pedro (4.3 km), and Ladeira da Porta do Sol (1.7 km).
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