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Pestana Promenade

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Rua Simplicio dos Passos Gouveia N0 31, Funchal, Madeira 9000-001 Portugal
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Traveller (1488)
Room & Suite (369)
Pool & Beach (322)
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About

#26 of 99 hotels in Funchal
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
The Pestana Promenade is a 4-star hotel in Funchal, Madeira and is one of the newest and most sophisticated contemporary hotels in Funchal. It is 2 minutes on foot from the beach and near Lido with direct access to the promenade that stretches all the way to Praia Formosa. Take a stroll through the vast garden area and discover one of the largest swimming pools of all of the hotels on Madeira. Visit the Spa with indoor swimming pool, whirlpool bath and gym. It offers two restaurants and a bar. Most rooms offer a relaxing view of the sea.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Car hire
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Diving
Fishing
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Telephone
Cable / satellite TV
Flatscreen TV
Bath / shower
Hair dryer
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
English, Spanish, German, Portuguese
2478Reviews163Q+A100Room tips
Traveller rating
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  • 17
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Popular mentions
Peter H wrote a review 11 Jan
Redhill, United Kingdom599 contributions258 helpful votes
Back at last. Visited now since it first opened. Excellent facilities and good location at the Lido end of Funchal. Good bus service although not a lengthy walk into the town centre. Easy access to good choice of local restaurants and the promenade to walk to the west.
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Date of stay: December 2021
Location
Service
Sleep Quality
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 6 days ago
Dear Mr. Peter H, On behalf of our entire team at Pestana Promenade, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Promenade. Best regards, António Almeida Santos Manager Pestana Promenade
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Stefchelt wrote a review Nov 2021
Solihull, United Kingdom86 contributions6 helpful votes
We had a wonderful week's stay at this beautiful hotel. It's in a fantastic position - easy access to the promenade and lido (from swimming pool level) and to the street (from reception level). The grounds and pool area are superb and everywhere is very clean. All the staff were extremely friendly and helpful. We had a lovely spacious room with great views over the pool and sea. The only thing that lets this hotel down is the evening buffet. Breakfast was fine, the usual fare. It could have been hotter but it was okay. Food in the evening however was poor. There wasn't a great selection which would have been okay if the food had been of good quality but it wasn't. Very often dishes weren't replenished and we had to ask for this to be done. There is a table d'hote restaurant (Deep Blue) which was open on Tuesdays and Fridays. It isn't very well advertised to say the least! When we did swap the evening buffet one night for the table d'hote we were the only ones in the restaurant! The meal was superb. We also swapped dinner for lunches at the pool bar which were very good. We would love to return to this hotel but maybe on a bed and breakfast basis next time.
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Date of stay: November 2021
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 22 Nov 2021
Dear Mr. Stefchelt, We would like to take this opportunity to thank you for taking the time to provide us with your very positive feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. On the other hand we are sorry that our dinner dishes did not meet your expectations. We have already forwarded your constructive comments to the departments concerned. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Promenade Ocean. Kind regards, António Almeida Santos Manager
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JohnP72 wrote a review Nov 2021
London, United Kingdom460 contributions367 helpful votes
+1
I stayed for a week in a classic sea view room and found there were some positives but also some negatives. On the plus side the room was spacious including a bathroom with a bath / shower and bidet. I was on the first floor and the view of the sea was great. Daily housekeeping was thorough and towels and bedding replaced as needed. There’s a fridge and on the first day 2 free bottles of water were provided after which you can get your own from one of the local supermarkets. The main negatives of the room was the bed with it being 2 singles pushed together with a very soft bumpy mattress which made for quite an uncomfortable sleep. The walls are quite thin and so I could also hear my neighbours. My room was located above the restaurant so from 7 am there was a lot of noise. So generally the sleep quality was poor. (I didn’t ask to move rooms as I was up early anyway due to the bed). In terms of the other aspects of the hotel the pool area was great and never really busy so you could always get a lounger. Although the water in the pool was cold in November. From the pool area there is direct access to the Promenade walkway which was handy as there are lots of restaurants within a 5 minute walk. There’s a small gym with a techno gym cable station, running machine, rower, bike, leg extension, leg curl and bench but dumbbells only going to 10kg. Breakfast was good with lots of options although there was no dedicated chef making eggs, but these were available as a buffet. Breakfast also felt quite busy but to be expected in a large hotel. The staff were all nice and helpful and tours were available from the front desk. They also printed my PLF for my return flight. Overall the stay was fine but just affected by the sleep quality.
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Date of stay: November 2021Trip type: Travelled with friends
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 23 Nov 2021
Dear Mr. John P72, On behalf of our entire team at Pestana Promenade Ocean, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Promenade Ocean. At the same time, we would like to apologize for not fully meeting your expectations regarding the bed's discomfort. We are sorry for any inconvenience caused. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Promenade Ocean and regain your trust during your next visit. Warm regards, António Almeida Santos Manager Pestana Promenade Ocean
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bububulu wrote a review Nov 2021
Dublin, Ireland3 contributions1 helpful vote
Wonderful stay all round, great location Super breakfast and great staff, Shout out to Andrew who helped us out of a tricky situation, and went out of his way to resolve a food allergies problem for us. The Pool area is also a pleasant experience, however the Dinner Buffet is not so hot.
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Date of stay: November 2021Trip type: Travelled on business
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 18 Nov 2021
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. We are sorry for the bad experience in what refers the food allergic issue and for the hot food not being hot. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Promenade Ocean. Kind regards, António Almeida Santos Manager
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Chris wrote a review Nov 2021
Stourbridge, United Kingdom2 contributions
We stayed for 4 nights in late October and the hotel is fantastic. Its was out of main season so its not the best if you are looking for a lot of entertainment on-site, but the rooms, food and service was great. First time in Madeira and would definitely go back here. Its not a crowded hotel, which is great to feel relaxed, the pool is not crowded, but be warned it doesn't get very warm at that time of year so be prepared to feel 'fresh'. Overall would definitely recommend.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: Most rooms are sea view but get a higher room for the better views
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Response from Dalila Rodrigues, Owner at Pestana Promenade
Responded 4 Nov 2021
Dear ChrisK2721ZG, On behalf of our entire team at Pestana Promenade Ocean, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Promenade Ocean. Best regards, Ricardo Assis Unit Manager
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PRICE RANGE
US$96 - US$182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana promenade ocean hotel funchal, pestana promenade ocean resort
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
112
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Frequently Asked Questions about Pestana Promenade
Which popular attractions are close to Pestana Promenade?
Nearby attractions include Passeio Público Marítimo e Jardins do Lido (0.2 km), Jardim Panorâmico (0.09 km), and Orchid Gifts of Madeira (0.4 km).
What are some of the property amenities at Pestana Promenade?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and an on-site restaurant.
What food & drink options are available at Pestana Promenade?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pestana Promenade?
Yes, parking is available to guests.
What are some restaurants close to Pestana Promenade?
Conveniently located restaurants include Indian Palace Restaurant, MadMarket Restaurante, and Sabor da India.
Are there opportunities to exercise at Pestana Promenade?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pestana Promenade offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Promenade?
The staff speaks multiple languages, including English, Spanish, German, and Portuguese.
Are there any historical sites close to Pestana Promenade?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (2.8 km), Santa Clara Convent (2.5 km), and Blandy's Wine Lodge (2.5 km).
Does Pestana Promenade have any great views?
Yes, guests often enjoy the ocean view available here.
Is Pestana Promenade accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.