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Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-565 Portugal
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!LONG STAYS
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US$140
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Free cancellation until 12/02/22
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US$120
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Free cancellation until 11/02/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1989)
Room & Suite (464)
Videos (2)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 19/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 19/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 98 hotels in Funchal
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
The Porto Mare hotel occupies the central wing of the Vila Porto Mare resort and benefits from the use of all its facilities. There are many different corners and atmospheres here ... something new to discover every day. The rooms combine views over the ocean with tropical gardens. Four restaurants, six bars, an ice-cream parlour, five pools, SPA, sports and children's facilities...
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Evening entertainment
Babysitting
Parking
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Poolside bar
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, German, Portuguese
Hotel links
Special Offer:LONG STAYS
3100Reviews179Q+A100Room tips
Traveller rating
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Popular mentions
g3xda_11 wrote a review Nov 2021
Spalding, United Kingdom81 contributions95 helpful votes
Our seventh visit, I think. This being our first ever booked via Jet2, who we will definitely use again in the future. All the staff are amazing. Maintenance and cleanliness of buildings, facilities, the pools and the beautiful garden areas is excellent. The wonderful staff in all areas are so friendly and helpful. There is an excellent covid policy and measures taken, with hygiene gel located everywhere. If you haven't been here, you will not be disappointed. In our opinion, the buffet breakfast and dinner we had is the best of any European hotel we ever stayed in. Including a 5* in Crete! Thank you to all at Porto Mare!
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Lícia Ferreira, Serviços ao cliente/atendimento at Porto Mare Hotel
Responded 2 days ago
Dear g3xda_11, It has been really our pleasure to welcome you over all your visits. Thank you very much for your vote of confidence, the loyalty and affection that you have towards the PortoBay Group and its’ staff. Obrigada! Thank you for valuing the highly professional manner of our work. Your words accurately mirror the quality and tailored service we aim to provide. It is our main priority to protect and ensure safety and well-being of our dear guests, staff members and visitors. In this way, we thank you for mentioning the fact that despite of the pandemic you felt safe during your stay. We hope to have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family! With our best regards, Lícia Ferreira Guest Relations
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Jo wrote a review Oct 2020
Bristol, United Kingdom6 contributions13 helpful votes
Hotel's Favourite
Excellent hotel, everything thought out during the covid pandemic, very clean and the rooms have little added extras. Beds and pillows are divine. Staff friendly and helpful, breakfast was amazing. Can’t fault this wonderful hotel and all of the facilities.
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Date of stay: October 2020Trip type: Travelled as a couple
6 Helpful votes
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Response from Cláudia Bettencourt, Serviços ao cliente/atendimento at Porto Mare Hotel
Responded 21 Oct 2020
Dear Indiejo123, First of all we would like to thank you for your fantastic comment, we were glad to read it! One of our goals is to provide a memorable stay to our Dear Guests, where they feel comfortable, relaxed and safe. I believe it is safe to say that we’ve fulfilled that goal. We are looking forward to welcome you back to Porto Mare Hotel! Best Regards, Cláudia Bettencourt, Guest Relations Team.
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mjwilliams9110 wrote a review Nov 2021
Nottingham, United Kingdom14 contributions20 helpful votes
This was our first ever trip to the island of Madeira and we will definitely be returning in future. This hotel has extremely helpful staff right from the cleaners to the maintenance staff, receptionists to waiters. The hotel is large enough to feel like you have lots of areas to be in and plenty to do, without it being large enough to lose its personal touches. Our room was much larger than we expected as we only booked a standard room, bed was huge and the balcony had a nice view over the seafront area and adjacent hotel. The room was right at the end of the corridor away from the lifts but we really didn't mind as that meant the noise was minimal. We did bed and breakfast as we like to explore other restaurants for our evening meals but we decided to stay in the hotel for their Portuguese Buffet night and we were spoilt for choice, with everything being very fresh despite being a buffet, and lots of savouries and sweet options from Portugal and around the world. Breakfast is served in the same restaurant and whilst it was a bit chaotic some mornings the food and service made up for it. Items are constantly being replenished and the staff are welcoming and helpful. Poolside bar is open even in November and does a good selection of cocktails, as well as other alcohol, soft drinks and lunch / snacks. Very nice attentive staff here too. A word of warning, the outdoor pool with the sun loungers is not heated at all and I couldn't swim in it as it was freezing despite the weather being in the 20s with sunlight, I did hear lots of guests mention this but for me it wasn't a problem as the main indoor/outdoor pool is heated and adequate. Nice warm outdoor jacuzzi as well. If you want to book spa treatments, do it before you arrive as they are always very busy. Same goes for steam room and sauna. Plenty of room for swimming each day we were there though with no booking necessary. Pool towels provided in every room which you can exchange for new ones at anytime in the spa area. The pool team are very good at maintaining the grounds and cleaning without it disturbing you while you relax. There are a few cats that live on site that are also friendly, presumably employed as pest control. For those who are interested in nature, there is an incredible number of different plants and flowers growing in the gardens and the grounds of the hotel. Free WiFi was strong throughout the hotel and didn't malfunction at all. There are a lot of older couples staying at this hotel and it is obvious that the entertainment caters for this, however we didn't mind at all as we were looking for a relaxing break without party animals shouting the place down and that is what we got. We did speak to a few younger couples and everyone seemed to be happy with the hotel as well. We will be back next year, thank you for everything!
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Date of stay: November 2021
Location
Cleanliness
Service
1 Helpful vote
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Response from Lícia Ferreira, Serviços ao cliente/atendimento at Porto Mare Hotel
Responded 2 days ago
Dear mjwilliams9110, Thank you ever so much for leaving this wonderful and detailed review! Your comments attest our attention to detail and commitment of providing quality and consistent service to our guests. In this way, it is delightful to hear how our teams’ daily dedication and efforts to serve our guests to the fullest, as well as our beautiful Madeira Island made such a good impression in your stay. Obrigada! We are very pleased with your compliments about the facilities and services. We are also very happy to know that the beautiful and magic scenery of the lovely gardens has contributed to an even more relaxing and peaceful atmosphere. Our gardens are indeed immaculately maintained and Home for many different plant species from all over the world. Thank you for valuing and mentioning that! We are also very happy to know that you have enjoyed the Portuguese Buffet night and that we could surprise you with the wide and delicious choice. All in all, it is simple adorable to read your narrative and get to know all the involvement that you felt in the atmosphere that lives in our hotel and with this PortoBay Family! Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service. We hope to have the privilege of welcoming you again soon. Until there, we wish you all the best! Regards, Lícia Ferreira Guest Relations
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Maurizio S wrote a review Nov 2021
1 contribution
Awesone place, incredible services. But the hotel’s masterpiece is surely: the reception! The receptionist looks like a beautiful elf, the mythological creature “Nanelf”. The Legend tells about his magic hair and how it can change your life if you shake them<3
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Date of stay: November 2021Trip type: Travelled with friends
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Response from Lícia Ferreira, Serviços ao cliente/atendimento at Porto Mare Hotel
Responded 2 days ago
Dear mauriziosF2758GC, Thank you for leaving this magical review! It is simple adorable to read your narrative and get to know all the involvement that you felt in the atmosphere that lives in our hotel and with this PortoBay Family! Your feedback is very inspiring and will encourage all of us to continue to strive towards the outstanding customer service. We hope to have the privilege of welcoming you again soon. Until there, we wish you all the best! Regards, Lícia Ferreira Guest Relations
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Irene S wrote a review Nov 2021
Dundee5 contributions5 helpful votes
I am staying in this hotel and was allocated a bedroom a considerable distance from the reception area and dining room.To prevent the amount of walking required within the hotel I asked if it would be possible to have a sun lounger on my verandah.Despite the fact there is an influx of loungers I was told it would have to be authorised by the management.That was 36 hours ago and I still haven’t received a reply.A lovely holiday spoiled by inflexible staff.
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Date of stay: November 2021
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Response from Lícia Ferreira, Serviços ao cliente/atendimento at Porto Mare Hotel
Responded 2 days ago
Dear Irene S, Thank you for your review and classification. Customer satisfaction is a PortoBay Group prime concern, and all our teams are always available to deliver the best attention and take care of each of our guests to mirror the quality and tailored service that most of our guests have become fond of. In this way, we are surprised to read your comments since we understood that we have solved the less positive points that you have mentioned while you are still at the hotel. All in all, the most important to us is to have responded positively to your requests so that your stay becomes even more pleasant in our company. Keep enjoying your stay to the fullest on our beautiful Madeira Island, and we do remain at your entire disposal for any other concerns you might have. Best Regards, Lícia Ferreira Guest relations
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PRICE RANGE
US$133 - US$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
porto mare funchal, porto mare hotel madeira, porto mare madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
198
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Frequently Asked Questions about Porto Mare Hotel
Which popular attractions are close to Porto Mare Hotel?
Nearby attractions include Madeira Mandolin Orchestra (0.4 km), Passeio Público Marítimo e Jardins do Lido (0.2 km), and Jardim Panorâmico (0.2 km).
What are some of the property amenities at Porto Mare Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Porto Mare Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Porto Mare Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Porto Mare Hotel?
Conveniently located restaurants include Indian Palace Restaurant, MadMarket Restaurante, and Sabor da India.
Are there opportunities to exercise at Porto Mare Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Porto Mare Hotel have an airport shuttle?
Yes, Porto Mare Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Porto Mare Hotel have airport transportation?
Yes, Porto Mare Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Porto Mare Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Porto Mare Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Porto Mare Hotel?
The staff speaks multiple languages, including English, French, German, and Portuguese.