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Pestana Carlton Madeira

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#29 of 87 Hotels in Funchal
Certificate of Excellence
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Pestana Carlton Madeira
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2,153 Reviews from our TripAdvisor Community

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Showing 1,538: English reviews
Hornbæk
Reviewed 2 weeks ago

We have been at this hotel many times. And every time it stand up to our expectations. When arriving you feel your are welcome, staff is friendly and helpsome. Still af a nice breakfast buffet and they have af new restaurant with tapas on the menu. Very nice and competent staff

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Helpful?
Thank colombine_13
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear colombine_13, The Pestana Carlton Madeira Hotel would like to thank you for your review and kind loyalty. Achieving quality and our guest’s satisfaction is our daily goal and we are very happy to read that you felt well taken exactly as you expected. We are very glad to read that you have enjoyed the tapas on the menu and...

Orono, Canada
Reviewed 2 weeks ago

My wife and I stayed for a week in March/April 2017 in the Junior Suite overlooking the ocean and the stay was perfection. Everyone, from reception to housekeeping were pleasant, efficient, knowledgable and helpful....couldn't ask for anything else!!!

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Thank Dennis G
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Dennis G, Thank you very much for your great review in Tripadvisor. We are delighted to read that you have truly enjoyed your holiday in March/April and we hope to have the opportunity to welcome you again in the near future. We look forward to welcome you. With kind regards, Lisbeth Albuquerque

Edinburgh, United Kingdom
Reviewed 2 weeks ago via mobile

Overall, Pestana Beach Club has been a beautiful place to stay in Funchal. Our room's balcony overlooked the sea and a stunning view. Definitely get a sea facing view if possible. The room was spacious and comfortable, but perhaps a bit dated in decor. The whole facility is undergoing major renovations though, so perhaps decor will be updated shortly. The...

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Helpful?
Thank cm2333
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear cm2333, Thank you very much for reviewing your recent stay at the Pestana Carlton Madeira Hotel. We take this opportunity to confirm that the apartments are being renovated and will have a new image in the near future. We are very sorry to hear that the dinner did not meet your expectation and your comments were passed to the...

Reviewed 2 weeks ago

The accommodation is certainly five star and in in prestige condition. Food is varied and well cooked. The staff are very efficient and always helpful with a smile. Would recommend the hotel. Will come back here at any time. I was celebrating my 90th birthday

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Thank Norval Y
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Norval Y, Thank you very much for your excellent review and for choosing our hotel to celebrate your 90th birthday. We are delighted to read how much you have enjoyed your stay and our privileged location. Thank you for your kind recommendation and we look forward to welcome you in the near future. With kind regards, Lisbeth Albuquerque

Reviewed 2 weeks ago

This hotel has so many positives: the room was spacious with plenty of storage and a lovely outside terrace however I was upgraded from standard mountain view to poolside so can't comment on the standard of other rooms. There are building works going on just behind the hotel and whilst this didn't cause me a problem at all it may...

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Thank Helen J
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Mrs. Helen J, We have received your comments regarding your recent stay at our hotel which were passed to the whole team. We appreciate the time spent for posting your review with your feedback giving us the chance to evaluate and improve the quality of our services. We also take this opportunity to inform that all inclusive basis is...

Bristol, United Kingdom
Reviewed 3 weeks ago

Had a great time recently, only able to stay a few days over my birthday. The hotel answered my request by giving us a side view over the harbour. A lovely room, with a lovely bottle of bubbly on our arrival. Everything was first class, we were looked after very well. Great view from our room, food as good as...

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1Thank brist0l69
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear brist0l69, Thank you for visiting the Pestana Carlton Madeira Hotel again and this time for a few days for the special celebration of your birthday. Your kind comments were shared with all the staff members, who were very happy to know of your satisfaction. We would like to take this opportunity to wish you a Happy Easter and we...

Desborough, United Kingdom
Reviewed 3 weeks ago

Had a great time here recently, lovely staff, very helpful always smiling. Good facilities. Nice rooms, beautiful gardens which are all well kept. Pool bar is nice with great views over the sea. All in all it is a lovely hotel in a nice setting with very nice views of the sea and ships. Not far away from the city...

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1Thank KandJGill37
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear KandJGill37, We thank you very much for sharing your feedback regarding your recent stay at the Pestana Carlton Madeira hotel. We are delighted to hear you had a lovely time with us and enjoyed our location, facilities and staff. We are glad you enjoyed the quality of service we provide. We look forward to the opportunity to welcoming you...

Huddersfield, United Kingdom
Reviewed 3 weeks ago

This was our second holiday at this hotel and we fully enjoyed both of them. Everything was first class including the weather. Our room with a view of the swimming pool and the sea was excellent. All the staff were friendly and helpful. We are a couple of senior citizens who like to do our own thing. Getting around Funchal...

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Thank Donald C
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Mr. Donald C, Thank you very much for your review shared on tripadvisor and for your loyalty to the Pestana Carlton Madeira Hotel. It is a great pleasure to have you coming back and enjoying the great quality of service we offer. We are looking forward to welcoming you back soon. With kind regards, Lisbeth Albuquerque,

Lisbon, Portugal
Reviewed 3 weeks ago

I was at the hotel in business in a large group. Got a great room with very nice views, a nice and confrortable bed ( maybe i would recomend better pillows) very clean and great bathroom amenities. All the staff was very nice and helpful, that made the whole experience very nice. I love breakfast, and this onde was great,...

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Thank Benedicta A
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Mrs. Benedicta A, We kindly thank you very much for your comments regarding your stay at Pestana Carlton Madeira Hotel. It is always a pleasure to receive positive feedback and good notice of your remark about the pillows has been taken by the Hsk department. As you have experienced yourself the access to the sea is one of our...

Coventry
Reviewed 3 weeks ago

Many many thanks to the Guest Relations and in particular the cleaning staff who helped return my jewellery roll which I carelessly left in my hotel room. We had had a lovely time at the Hotel in Madeira but on return home I realised my jewellery roll was not in my luggage and whilst not so very valuable it had...

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2Thank ApplePie85
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear ApplePie85, Thank you for visiting the Pestana Carlton Madeira Hotel, and for taking the time to write a review on Tripadvisor. We were all very happy to learn that you enjoyed a lovely time and the staff courtesy the most. Your kind comments were shared with the team, who were extremely happy to know of your satisfaction. It was...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 

Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: $138 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#21 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#28 Luxury Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Carlton Madeira staff and other travellers.
116 questions
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Glasgow, United Kingdom

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Questions? Get answers from Pestana Carlton Madeira staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I recommend choosing a sea or pool view room”
360traveller0106, 27 Apr 2017 | Read review
“Buy your own tea, coffee and milk.”
AndrewD815, 26 Apr 2017 | Read review
“A room on the third floor facing the pool.”
238lynnes, 19 Apr 2017 | Read review
“The sea view rooms are much much better!”
radekh2013, 12 Apr 2017 | Read review
“Sea views (south) are always best, can see the sunrise and will stay on your balcony until late afternoon”
KPG45, 11 Apr 2017 | Read review
5 of 5