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Pestana Palacio do Freixo

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1,473 Reviews from our TripAdvisor Community

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There are newer reviews for Pestana Palacio do Freixo
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Showing 678: English reviews
Malibu, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 October 2016

While my husband and I lean towards boutique smaller hotels, our once-upon-a-time stay in this palace was the perfect place for us to relax, unwind and see how royalty lives! When the taxi pulled up to the front entrance I thought Peter was going to have a heart attack - "how can we afford to stay here????" he whispered to... More 

Helpful?
3 Thank ajsteinberg
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear ajsteinberg, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho More 

Dublin, Ireland
1 review
Reviewed 13 October 2016

Excellent service, great facilities in delightful surroundings. Even remembered my wife's birthday in the restaurant without being told....that's what I call service! Our first visit to Porto, great hotel to use as a base for it's exploration.

Review collected in partnership with this hotel

Helpful?
Thank V3410GTneilb
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear V3410GTneilb, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho More 

Dallas, Texas
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 October 2016

It might not be cheap, but it is worth it every cent. The facilities are great and the service and attention is truly outstanding, The best hotel experience in Porto period. The staff is very friendly, and ready and capable to meet your requirements and needs. The rooms are modern, very clean and comfortable. A nice refuge after a long... More 

Review collected in partnership with this hotel

Helpful?
Thank Thelmo T
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear Thelmo T, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho More 

Cambridge, England
Level Contributor
281 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 12 October 2016

This is a Victorian mansion (which makes up the public rooms) and a stunning conversion of the neighbouring industrial building (which makes up the rooms) right on the riverside about 30 minutes walk along the riverside from the town centre. The welcome was warm and enhanced by a glass of rose port. The rooms are beautifully detailed in modern industrial... More 

Helpful?
Thank bigbirdandgrizzly
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear bigbirdandgrizzly, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho More 

London, United Kingdom
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 October 2016

After a not direct route from the airport we arrived to a perfect welcome from the moment we arrived. Through a somewhat confusing route to our room overlooking the gardens. The views over the River Douro from all the buildings are enchanting as are the palatial public rooms. The hotel is not in central Porto and clearly the surroundings were... More 

Helpful?
Thank 62Heron
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear 62Heron, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho More 

Chepstow, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 October 2016

Indulge yourself and book to stay a few nights here. The staff and the facilities are excellent. The setting on the river is beautiful. Although it's a little out of town there is a shuttle. Taxis are reasonable value and frequent. The ambience with the art and furniture in the old palace is great. This is a very classy place.

Review collected in partnership with this hotel

Helpful?
Thank AndyCr_11
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear AndyCr_11, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho More 

Regensburg
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 October 2016 via mobile

Room not made until 3:30 PM, cold food at bar (if you get served), needed to wait 15 minutes for simple tea water, breakfast start at 7:30, people queuing like at boarding for aircraft. Room evening check at 9:15 PM, not suitable for kids. Nice location, but bad service.

Helpful?
1 Thank Wumpsi
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear Wumpsi, Thank you very much for your useful feedback. We are sincerely sorry for the inconveniences you experienced during your stay, our management was already informed and we will act accordingly to prevent this from repeating. Once again, we thank you for your comments and to give us the opportunity to improve our services. Warm regards, Paula Coutinho More 

Feucht
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 October 2016

low service in housekeeping, bar and at BF; room ok and large, location excellent; price and service don't fit together; service at dinner perfect and very good; food is very good and good choice of wines

Review collected in partnership with this hotel

Helpful?
Thank NKUHL
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear NKUHL, Thank you very much for your comments and to give us the opportunity to improve. Your suggestions regarding the housekeeping, bar and breakfast service were already forwarded to our management, thank you very much bringing those to our attention. We hope we can receive your visit again in the near future. Warmest regards, Paula Coutinho More 

Languedoc-Roussillon, France
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 October 2016

A great hotel for a three night trip to Porto. The rooms were to the highest standard and the bar and restaurant were excellent. The hotel is a fairly long walk from the city centre but they run a shuttle bus three times in the morning and afternoon. I would certainly go again.

Helpful?
Thank RichardfromFrance
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear RichardfromFrance, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho More 

Lviv, Ukraine
2 reviews
Reviewed 4 October 2016

Strongly recommend this hotel. If you are willing to have the great romantic vacation with your spouse you have to visit this hotel in Porto. Amazing and various breakfast, relaxing pool with river view and SPA center

Helpful?
Thank Vitaliy T
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear Vitaliy T, Thank you very much for your comments; it was a great pleasure to welcome you at our beautiful Palace. We wish you a great day and until next time! Warmest regards, Paula Coutinho More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
This hotel is situated by Porto's Douro River in a restored 18th-century Baroque building. It offers grand public areas with original architecture. Rooms at Pestana Palacio do Freixo are spacious, air-conditioned and have a separate seating area. Bathrooms include luxury amenities and a hairdryer. Some rooms offer Douro River views. Guests can relax on a sun lounger next to the Palacio Do Freixo's outdoor infinity pool which overlooks the river. The restaurant Palatium serves a daily buffet breakfast cooked with fresh ingredients. Guests can order light snacks at the pool or evening cocktails at the hotel's bar. The hotel is situated 2.5 km from the Dolce Vita Shopping Area and 1 km from Campanha Train Station. Porto Airport is a 20-minute drive away. ... more   less 

Additional Information about Pestana Palacio do Freixo

Address: Estrada Nacional 108, 206 | Campanha, Porto 4300-316, Portugal (Formerly Pousada do Porto - Freixo Palace Hotel)
Region: Portugal > Northern Portugal > Porto District > Porto
Price Range: $208 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palacio do Freixo 5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Palacio Do Freixo Hotel Porto
Hotel Style:
#1 Family Hotel in Porto
#2 Romantic Hotel in Porto
#4 Spa Hotel in Porto
#4 Business Hotel in Porto
#5 Luxury Hotel in Porto
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Palacio do Freixo staff and other travellers.
26 questions
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Questions? Get answers from Pestana Palacio do Freixo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All guest rooms are located in the annexed building, not the Palace itself. Despite its facade, this is an upscale modern hotel.”
 of 5 bubbles Dellis12, 28 Nov 2016 | Read review
“Rooms with a river view would make the stay that much more exceptional.”
 of 5 bubbles Inaway, 21 Nov 2016 | Read review
“Ask for a high floor”
 of 5 bubbles foody573, 9 Nov 2016 | Read review
“River view is nice with opening windows”
 of 5 bubbles Cherillio, 6 Nov 2016 | Read review
“Rooms overlooking the river the best of course”
 of 5 bubbles , 5 Nov 2016 | Read review
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