We were there for holidays. From the first time we arrived the receptionist commented how many suitcases we had. Not a good way to welcome your guests. We had also problems with the final bill ( other guests too). Overall, I think reception team has a bad "attitude" which is not a professional manner to talk to hotel guests. They are shouting to you and most of the times they don't even greet. Not even speak about smiling. They need to work on this. I 've been to other 4 star hotels which were more appropriate. Staff from the bar is more kind and they say " goodmorning " to you. The housekeepers also doing good job. The room was fair, I had a kettle in the room without any coffee or tea bags and my brother who had booked same room, had these amenities in the room. I don't know and I was afraid to ask why we didn't have these amenities. My experience was fair. I am travelling a lot to Athens. I am not coming back. …
Everything very beautiful! the room was lovely I came alone to visit greece and the room was very clean and nice. The staff also very kind and friendly! I had a lot of fun! Everything was perfect. Thank you!
The hotel is located in nice neighbourhood in Athens. A few minutes from metro station or a taxi to the centre (approx 3-4€). It is on the very busy road but the windows are soundproof so you don’t have a problem. Good air conditioning system, good mattress but the base of beds would need a replacement at some moment. The staff is very friendly and accommodating, from the girl at the reception, the housekeeping girl to the young guy works at the Bar. Would stay here again.
Traveled for business and stayed here for 5 nights. I had booked through Hotels.com. The checkin was seamless. The instructions that the front desk provided where very clear and informative. Central Athens is about 15 minutes walk from the place. Restaurants and shops are at a walking distance. Since it is on a important road, getting taxis was never difficult. The nearest metro is Sigrou Fix which is about 800 meters.
My stay at the Ilissos was absolutely underwhelming. Rooms: The walls are PAPER thin. I heard conversations in the hallway in full detail (I did not need to know Janice needs a haircut next week!!) There was extremely poor WiFi service and the bathroom shower was subpar. I will say the beds were comfortable. Dining: The hotel had a small but pleasant breakfast. Coffee, pastries, eggs, breads and cereals were available. It got the job done, however, very basic. Location: Kind of far from the action of Athens. It’s about a 20min walk to get anywhere interesting. Service: The room phones were broken so I could not call down for anything. The staff are very kind and requests are conducted at a moderate pace. I can’t believe how small and slow elevators operate. That needs to be fixed. Groups: I stayed at this hotel with a group and it fit my group’s needs in terms of sleeping everyone. Nevertheless, it was a disappointing experience for a four star hotel. Bottom Line: If you’re in a group, I understand staying at this hotel. Otherwise, it makes no sense. …
We stayed at the Illissos Hotel in October. The hotel is located conveniently central and the room was clean and overall ok. Breakfast was very good. However, I had forgotten a very favorite piece of clothing during my stay which the reception desk confirmed to have found. I had asked kindly if they could ship that piece of clothing which is a lightweight blouse easily fitting in a standard mail envelope. The hotel’s response was very unsatisfactory: It is not company policy to ship forgotten items. I would have to organize a local typically Greek speaking carrier to pick up the item and have them ship it to me. Not only is that a close to impossible endeavor due to communication problems but also insanely expensive. I would have gladly paid the 5 Euros to put the shirt in an envelope to be sent to Germany. I don’t think the hotel’s policy is compliant with a 4 star business hotel. If you have a change of heart , I’d greatly appreciate it if you could send me my blouse after all.…
We had an overnight stay at this hotel - we found the room to be very clean and staff couldn't have been more helpful, breakfast was great too. Hotel was in a good loction and close to some great restaurants.
The hotel is located in a convenient area, but it is in proximity to graffiti-ridden, boarded-up buildings. We're not sure who took the pictures for this hotel, but neither of our rooms looked anything like what is listed on their web site. The carpets were threadbare and very dirty. The "mini-bar" held lukewarm beverages, and there was no way we were using the heating kettle to make coffee in the morning. Their web site lists "free breakfast", but that was untrue. When we purchased coffee, the server was annoyed by our request. The view on the rooftop is lovely, but the setting of this area of the hotel leaves much to be desired. If a rooftop view is to be a selling point, perhaps add some comfortable chairs and wait staff. The worst part was the construction going on right next to one of our rooms. We were never notified of this, and quite frankly, wondered why ours was the only occupied room in a construction area. The workers started quite early, so we were awakened much earlier than necessary. Too, construction materials were strewn throughout the hallway, making for a dangerous situation. When questioned about the construction, the front desk staff couldn't have been more flippant, disinterested, and non-apologetic, offering absolutely nothing for the chaos we endured. Issues can be overlooked if the staff at least pretends to care, but this was not the case. We cannot recommend this hotel.…
The hotel is located within walking distance of all the attractions on central Athens and I did not need to take a taxi to any of them. There is also a very nice pedestrian street 200 metres away which is lined with good restaurants and cafés. The reception staff I found to be excellent. They were very efficient, pleasant and dealt with matters promptly. The room was a double room with ample space, the bed was comfortable and the bathroom clean and well stocked with toiletries. My major dissatisfaction was the speed of the WiFi internet in the bedroom, which frequently stopped working and not even an email page would open. The WiFi reception in the foyer area was very good, Also in a 4 star hotel one expects a bottle of water each day and a box of tissues. There were coffee making facilities in the room. There is a very good view of the illuminated Acropolis at night from the top floor. Would I stay there again? Yes.…
My boyfriend and I were here for two nights, and the first night he was bitten by BEDBUGS in room 310. We addressed the staff regarding the bites and they tried to convince us they were mosquitos, and although they changed our room they refused to accept responsibility as well as offer any sort of medical treatment or financial compensation even after his welts became worse and he fell incredibly ill later that night (vomiting, dizziness, fever) I called the front desk worried about his severe reaction and whoever they connected me to said it wasn’t from the bites. (Even though every site on google says it’s a reaction that requires immediate medical attention) Don’t stay here, save yourself the trouble and just go to a different hotel so you don’t have to go to a medic, ruin your vacation and rack up medical costs because of their dirty rooms. …
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