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Mitsis Laguna Resort & Spa

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Anissaras, Hersonissos, Crete 700 14 Greece
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$138
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Free cancellation until 14/04/22
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Traveller (5081)
Pool & Beach (643)
Dining (580)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mitsis Laguna Resort & Spa
Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 10 hotels in Anissaras
Location
Cleanliness
Service
Value
Travellers' Choice
Mitsis Laguna Resort & Spa lies on the beach of Anissaras in the area of Hersonissos in Crete. It is a majestic and luxurious five-star hotel with a state of the art Wellness Spa that provides premium service. Guest accommodation in this five-star resort includes 351 luxurious rooms, consisting of 180 bungalows (34 of which shape a small island, surrounded by a lake and the rest are family bungalows), 90 beautiful sea view and garden view rooms, 79 superior rooms in the main building, and 2 presidential suites with a private pool for each. A number of infrastructures and facilities such as meeting rooms, tennis courts, beach volley, mini soccer court, gym, 3 seawater swimming pools, a kid’s pool, water slides etc. make the hotel an entertainment paradise for guests of all ages. The hotel places great importance on high quality gastronomy, as guests can try various gastronomic selections in the resort’s seven restaurants and 4 bars. The point of reference though is the unique sense of hospitality and the high standard of service in every guest encounter.
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Property amenities
Free parking
Free internet
Pool
Fitness / spa changing rooms
Free breakfast
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Rooftop bar
Diving
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Private balcony
Safe
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
English, French, Russian, German and 1 more
Hotel links
Special Rate:BOOK NOW & SAVE UP TO 35%
3475Reviews881Q+A100Room tips
Traveller rating
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Popular mentions
WWG_Wiltshire wrote a review Nov 2021
Wiltshire35 contributions9 helpful votes
I was very impressed on arriving at the hotel - what a splendid reception area. Check in was okay, quite a queue and the welcome drink arrived eventually. We were escorted to our rooms and the bell boys were quite miffed when there was no tip forthcoming because as Brits we had no spare change at that time. Our 2 bed garden view bungalows were actually hotel rooms not bungalows in the main hotel on the 2nd floor with a few of the car park - very disappointing. Weather was quite cool and very windy for the first three days, you needed a sweater pool side and the pool water was positively icy. We ate at all a la carte restaurants, which we had booked in advance. The service was mediocre at best with the exception of the fish restaurant, which was superb. The food was okay but we decided to cancel 2 of our dinner bookings as it wasn’t an overly enjoyable experience and ate out. The best service we received was poolside and the all night bar. The staff worked so hard, were polite and engaging. Breakfast at the buffet was okay but it was pot luck with the staff, some were so grumpy. We also ate at the Asian Brunch which was again okay and the staff there were lovely but quite often a request was not addressed. Overall the hotel is okay but definitely poor value for money, the food tended to be cold and whilst the staff worked hard many of them were inattentive. The pool was freezing cold and the sea inaccessible due to the jagged rocks. You also needed to be up early to get a sun bed - as these were in high demand and many spent the day covered in towel but remain unoccupied. The biggest annoyance was the guests who monopolised staff, posing for photos and generally taking up a lot of their time. I can only assume that they either tip well or are returning guests - either way it’s to the detriment to the other guests’. It was okay but I certainly wouldn’t return.
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Date of stay: October 2021Trip type: Travelled with friends
Room Tip: Get up early for a sun bed. Eat elsewhere for dinner. Upgrade to a sea view room.
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Lana wrote a review Jun 2021
London, United Kingdom25 contributions9 helpful votes
+1
Hotel's Favourite
We stayed in Mitsis Laguna in the first two weeks of June. We had an amazing family holiday. The customer care was amazing, the staff is very friendly. They are always very helpful and attentive. We had a couple of small issues, but I am not going even to highlight them as all the problems were solved efficiently and quickly. Highly recommend this hotel. We also want to say hello to Yannis who is taking care of the main buffet, Michael who’s working as barista at the pool bar (he is making amazing frappe), Alexandros who is from the front desk reception, also girls from Champagne bar and a barmen who’s making an amazing “Basil smash” and Ewelina from the kids club. Thank you all!!
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Date of stay: June 2021Trip type: Travelled with family
3 Helpful votes
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Response from MitsisLaguna M, Υπεύθυνος at Mitsis Laguna Resort & Spa
Responded 27 Jun 2021
Dear Guest, We would like to thank you for reviewing Mitsis Laguna Resort & Spa. We appreciate your kind words for our dedicated and caring team! We can not wait to share your review with our hotel staff. Many thanks, once more, for being our guest and for posting your wonderful rating. We look forward to welcoming you back at Mitsis Laguna Resort & Spa! With kind regards. Mitsis Laguna Resort & Spa team
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Johannes R wrote a review Nov 2021
1 contribution
We were at the hotel as a family, it was wonderful: beautiful pools, nice buildings in a Greek style (resembling a small greek village), friendly staff, excellent meals, great location directly on the sea, large reception area with beautiful indoor architecture,. Except perhaps that some devices in the bathrooms should be repaired, everythink was perfect. 100% recommendation!
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Date of stay: October 2021
Rooms
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Response from MitsisLaguna M, Υπεύθυνος at Mitsis Laguna Resort & Spa
Responded 2 weeks ago
Dear Guest, Thank you for being our guest and for posting your wonderful rating. We are glad to know that you and your family enjoyed our beautiful pools, the excellent meals and our friendly staff. We appreciate your recommendation and we hope to welcome you back at Mitsis Laguna Resort & Spa team. With kind regards, Mitsis Laguna Resort & Spa team
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Angelika W wrote a review Nov 2021
1 contribution
Thank you to Yiannis and his Team for the great service! They were very nicht also to the children and helpful. Humanity on a high level. Also the Mini Disco was nice, I would have appreciated more activities for children during the day. All in all it was great and we will go there again!
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Date of stay: November 2021Trip type: Travelled with family
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Response from MitsisLaguna M, Υπεύθυνος at Mitsis Laguna Resort & Spa
Responded 2 weeks ago
Dear guest, thank you so much for taking the time to review Mitsis Laguna Resort & Spa. We believe that hospitality starts with a dedicated and caring team. We are glad to know that you enjoyed our hospitality. We hope to welcome you again, soon. Kind regards, Mitsis Laguna Resort & Spa team
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elondon17 wrote a review Nov 2021
London, United Kingdom14 contributions
I went to the Mitsis Laguna the second week of October, and I was very happy of my choice of accommodation. The hotel/rooms are very true to the pictures on the site, which does not happen often with other hotels. It fully deserves its 5 stars ratings. This was my first time at the hotel, and I would return back and recommend it to others too. All of the staff are friendly, welcoming and very caring of your needs. I was allocated a sea view room, which was spacious and always well cleaned with plenty of fresh towels. The location is perfect, as the beach is just across the road, where I could relax by the sea on a comfortable sunbed. I was travelling on my own, and I have mobility difficulties, but this was not an impediment, as the hotel is accessible (apart from some of the rooms which are down a few steps…) and I had no problem getting around with the help of the porters who ferried me to and from the beach with their buggies. Thank you 😊 All the staff are very polite and they are always helpful. At the buffet restaurant, I always got a hand with gathering the food to the table, thank you too 😊 I cannot wait to be able to visit the resort again. Thanks everyone for the excellent service. A holiday with less worries.
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Date of stay: October 2021
Location
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Response from MitsisLaguna M, Υπεύθυνος at Mitsis Laguna Resort & Spa
Responded 2 weeks ago
Dear Guest, we would like to thank you for taking the time to share your experience with us! It is great to know how much you enjoyed our hospitality! it was truly our pleasure to take care of you. We appreciate your kind words regarding our facilities and services as well for our hotel personnel. We cannot wait to share your review with our hotel staff. Thank you so much for your recommendation and we hope to welcome you again, soon. Kind regards,
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PRICE RANGE
US$149 - US$412 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mitsis laguna hotel anissaras
LOCATION
GreeceCreteHeraklion PrefectureHersonissosAnissaras
NUMBER OF ROOMS
351
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Frequently Asked Questions about Mitsis Laguna Resort & Spa
Which popular attractions are close to Mitsis Laguna Resort & Spa?
Nearby attractions include Luxurious Furs (1.7 km), Central Bar ( formerly Sports Cafe Central) (5.1 km), and Buggy Safari Motoxperience (2.3 km).
What are some of the property amenities at Mitsis Laguna Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free breakfast.
Which room amenities are available at Mitsis Laguna Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mitsis Laguna Resort & Spa?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mitsis Laguna Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Mitsis Laguna Resort & Spa?
Conveniently located restaurants include Port Cafe, Taverna Harakas, and Spyros Taverna.
Are there opportunities to exercise at Mitsis Laguna Resort & Spa?
Yes, guests have access to an indoor pool, a sauna, and fitness classes during their stay.
Which languages are spoken by the staff at Mitsis Laguna Resort & Spa?
The staff speaks multiple languages, including English, French, German, Russian, and Greek.
Are there any historical sites close to Mitsis Laguna Resort & Spa?
Many travellers enjoy visiting Megali Vrisi (Great Fountain) (14.4 km).
Does Mitsis Laguna Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Mitsis Laguna Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.