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Serita Beach Hotel

Hotels.comUS$187*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Serita Beach Hotel
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1,405 Reviews from our TripAdvisor Community

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Showing 912: English reviews
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London, United Kingdom
Reviewed 6 days ago NEW

Was looking forward to our stay at the Serita so much but was sorely disappointed as thought I was booking a Mitsis hotel with all the benefits they offer. There were no drinks in our room fridge, not even a bottle of water and no kettle. The sun loungers were very uncomfortable, the canvas and chrome kind. Probably the worst...

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Helpful?
Thank Meggy123015
Inverness, United Kingdom
Reviewed 1 week ago

The hotel itself is very comfortable and well maintained but it is certainly no longer a Mitsis Hotel although the Mitsis logo is everywhere. We have stayed with Mitsis a few times and perhaps expected the same standard but were sorely disappointed. Free Wi-fi only available in the lobby area but didn’t bother us as it was nice to turn...

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Helpful?
1Thank Kate_R49
longon
Reviewed 1 week ago

We had a great holiday and were accommodated in a bungalow by the adult pool. I was recovering from a recent operation and was worried as all the steps were marble and there were no hand rails at all. I did fall over but it was late at night and I had a few drinks. However I really would recommend...

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Thank janetandphil
Reviewed 1 week ago via mobile

Good place and relaxing athmosphere! The personal was nice(especially Chrisi from the bar who was very friendly with me and my family!!!!!!). The view was exciting and the food was great! The wather from the swimming pools was clean and the pool bar food was wonderfull.

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Helpful?
1Thank Pestrea C
SeritaHotelManager, Διευθυντής at Serita Beach Hotel, responded to this review

Dear Pestrea C, We were very pleased to learn how much you enjoyed your stay with us. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Once again thank you very much for your kind support and we look forward to welcoming you and your family back...

Sheffield
Reviewed 1 week ago via mobile

Just got back home today after staying 10 nights here. I booked this holiday as a Mitsi was advised that nothing had changed, on arrival was advised a fault with the water so couldn't have my room until next day Pro's Fantastic staff to name a few Bar Marina❤️ & Andreas, Restaurant Krystal & Tommy entertainment team, loved all staff...

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Helpful?
1Thank Beverly f
SeritaHotelManager, Διευθυντής at Serita Beach Hotel, responded to this review

Dear Beverly F, Τhank you for taking the time to post your comments from your recent stay at Serita Beach. We value all our Guests' comments and we take them under serious consideration in order to improve the services that we provide. Please rest assured that we will address all the points of your dissatisfaction with our hotel team, so...

Reviewed 1 week ago via mobile

For the price we paid for this hotel it's good. The pools are good, the hotel is clean and the rooms cleaned daily. The hotel staff are friendly and very helpful. The animation team are friendly and do their job well. Now for the bits I didn't think were great- the food in the main restaurant isn't great for the...

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Helpful?
1Thank Lucy K
SeritaHotelManager, Διευθυντής at Serita Beach Hotel, responded to this review

Dear Lucy K, Τhank you for taking the time to post your feedback from your recent stay at Serita Beach. We value all our Guests' comments and we take them under serious consideration in order to improve the services we provide and achieve nothing less than 100% Guest Satisfaction. Please rest assured that we will address all the points of...

Cumbria
Reviewed 1 week ago

When we arrived at the hotel we were very happy with our first impressions of the reception, lounge etc. The staff were friendly throughout the hotel. It was just the right size hotel to feel comfortable, although I understand it was not full. There was a few times we could not find a seat inside, we are all non smokers....

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Helpful?
Thank CarolAnneCumbria
SeritaHotelManager, Διευθυντής at Serita Beach Hotel, responded to this review

Dear Mrs. CarolAnneCumbria, Τhank you for taking the time to post your feedback from your recent stay at Serita Beach, in such detail. We value all our Guests' comments and we take them under serious consideration in order to improve the services we provide and achieve nothing less than 100% Guest Satisfaction. Please rest assured that we will address all...

Reviewed 1 week ago via mobile

Just returned from a 1 week holiday here. Cannot find any negative comments about our stay. Room was basic but spotlessly clean and had everything you need. Staff were amazing from reception to cleaners, I have never been anywhere that all members of staff were happy and willing to do anything to make a pleasurable stay. Safe deposit box cost...

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Helpful?
1Thank Rachel O
SeritaHotelManager, Διευθυντής at Serita Beach Hotel, responded to this review

Dear Rachel O, I was very pleased to learn how much you enjoyed your stay with us. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Once again thank you very much for your kind support and we look forward to welcoming back to any to the...

midlands UK
Reviewed 1 week ago

I visit Crete every year along with other countries on my travels. Crete is filled with amazing people and places to visit and I always explore another undiscovered area every time I visit. This hotel is full of charm and staff that are so lovely in particular Maria Pakioufaki and the front desk staff. My favourite Restaurant is The Italian...

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Helpful?
Thank tanya_turner69
SeritaHotelManager, Διευθυντής at Serita Beach Hotel, responded to this review

Dear tanya_turner69, Thank you very much for your letter and for your kind words regarding your stay at the Serita Beach. I was pleased to read that you have very much enjoyed your stay with us and that you found everything of a high standard. I would also like to thank you for your positive comments about our team members...

Reviewed 2 weeks ago via mobile

Free wifi only in reception area so packed out most of the time. Very limited menu in all three of the themed restaurants. Food in main restaurant was cold/lukewarm or ran out hence resulting in people queueing for an item whilst food on the plate went cold. Staff were excellent very friendly and helpful. Hotel itself spotless very clean and...

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Helpful?
1Thank David P
SeritaHotelManager, Διευθυντής at Serita Beach Hotel, responded to this review

Dear Mr David P Thank you for taking the time to tell us about your stay at Serita Beach. I am sorry that your experience did not meet in full your expectations; please allow me to express my sincerest apologies. We thank you for your kind words for the staff and the cleaniness of the hotel Your your feedback is...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Welcome to Serita Beach Hotel in Crete, Greece Serita Beach Hotel is a luxurious 5 star hotel for beautiful all inclusive holidays in Crete The Serita Beach Hotel is located on the beach in the picturesque and uncommercialised resort of Anissaras. The Hotel is painted in bright pastel colours and offers everything you need for a relaxing holiday experience. ... more   less 

Additional Information about Serita Beach Hotel

Address: Anissaras, Hersonissos, Crete 70014, Greece (Formerly Mitsis Serita Beach Hotel)
Region: Greece > Crete > Heraklion Prefecture > Hersonissos > Anissaras
Price Range: $183 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Serita Beach Hotel 5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hotel Serita Beach
Serita Beach Resort
Serita Beach Crete
Serita Beach Hotel Crete
Hotel Style:
#2 Luxury Hotel in Anissaras
#3 Romantic Hotel in Anissaras
#4 Family Hotel in Anissaras
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Questions & Answers

Here's what travellers have asked, with answers from Serita Beach Hotel staff and other travellers.
158 questions
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Questions? Get answers from Serita Beach Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bungalow are great for adults”
janetandphil, 17 May 2017 | Read review
“Most rooms have a sea view.”
CarolAnneCumbria, 12 May 2017 | Read review
“Over Looking the sea - Bungalow style rooms”
tanya_turner69, 12 May 2017 | Read review
“Rooms in the main hotel building are newly refurbished and very pleasant, clean and well equipped”
DavidW-4464, 25 Apr 2017 | Read review
“sea view in the main building”
987liannes, 2 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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