Metropole Urban Hotel
Platia Agias Ekaterinis, Heraklion, Crete 71201 Greece
Lowest prices for your stay
US$83
Free cancellation until 29/03/23
US$139
US$82
Free cancellation until 30/03/23
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About
#20 of 57 hotels in Heraklion
Location
Cleanliness
Service
Value
“Metropole Urban Hotel is a luxurious accommodation with 25 rooms and modern design. Placed near Saint Minas Church, just a breath away from downtown, the location is perfect since you can enjoy everything the center of the town has to offer. Metropole Urban Hotel was created with love, promising our guests that they will best meet their desires about comfort and relaxation in the spirit of Greek hospitality.”
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Wifi
Bar / lounge
Coffee shop
Restaurant
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Electric kettle
Walk-in shower
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Trendy
Languages Spoken
English, French, Spanish, German and 2 more
Location
100Great for walkers
Grade: 100 out of 100
238Restaurantswithin 0.5 km
64Attractionswithin 0.5 km
Contact
Platia Agias Ekaterinis, Heraklion, Crete 71201 Greece
Name/address in local language
Getting there
Car HireSee all Heraklion car hire
44Reviews0Q+A3Room tips
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We only stayed for one night but it was so worth it! Amazing room, very helpful people at the reception! Great breakfast at the Hacienda restaurant. Near all the city hotspots with a beautiful view to the nearby church.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Metropole Urban Hotel, General Manager at Metropole Urban Hotel
Responded 7 Jan 2023
Dear 818cheny, thank you for taking the time to review your stay at Metropole Urban Hotel. We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the Services we offer.We will pass on your compliments about Hacienda’s restaurant. We hope that in future visits you’ll have an opportunity to try more of what we have available in this culinary gem. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here at Metropole Urban Hotel. Kind Regards The Management of Metropole Urban Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location with restaurants cafes shops right outside hotel. Staff were so helpful and pleasant. Rooms clean plus we had a balcony that overlooked the square. Free breakfast adequate. Vibrant area so very busy late at night however sound proofing great if you really have to sleep
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Parking at hotel or on road impossible but staff very helpful with directions to safe 24 hr...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Metropole Urban Hotel, General Manager at Metropole Urban Hotel
Responded 7 Jan 2023
Dear Navigate17943420391, thank you for taking the time to write a review for Metropole Urban Hotel. We are very happy to read that you enjoyed your stay with us. All your remarks are highly appreciated. We wish to have the opportunity to accommodate you again in the future and provide you once again our utmost Services. Kind Regards The Management of Metropole Urban Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel twice during our recent holiday. Our first stay was in the suite on the top floor. This is a spectacular room with a HUGE balcony. The room and balcony are the entire 5th floor, overlooking the churches and park. It even has an outdoor hot tub. Our second room was also nice, but it was tough going from the suite to a standard room. The location of the hotel is great. It faces the church courtyard and there are several cafes. There is easy access to the entire center of Heraklion. All of the hotel staff are amazing. They were polite and helpful. I would like to single out Petrali Margarita, the hotel manager. She was warm and friendly and really seemed to care about our happiness. She made dinner reservations for us and nail appointments for my wife and niece. She would greet us if we were outside at a cafe. Just a wonderful asset. My ONLY criticism would be the servers at the Hacienda cafe. The were rude and some were unprofessional. It took forever to get waited on, to the point of us moving to the other cafes in the square. It was hard to believe it was part of the hotel. The servers really need to be trained on efficiency and customer interaction. Beside that, a splendid hotel. We will go back again.…
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Metropole Urban Hotel, General Manager at Metropole Urban Hotel
Responded 7 Jan 2023
Dear Jack12455, thank you for choosing our hotel for your stay in Heraklion city and thank you for taking the time to express your experience with us. We are more than happy to read that we managed to meet your expectations and offered you a memorable stay. It is always a pleasure to provide our utmost services to our Guests . We appreciate your great feedback and kind compliments. We would like to express our apologies that you had a negative epxerience with our cooperators at the cafe. Kindly be advised that we passed your remarks to the relative department in order to ameliorate their Services. We wish to have the opportunity to accommodate you again in the future. Warmest Regards, The Management of Metropole Urban Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Modern, pristine, large rooms, great service and amenities, all for a very reasonable price. Situated on a beautiful square where children and families gather, just a stone’s throw from literally everything, this was our quiet haven for four nights (2 at the beginning and 2 at the end of our Crete roadtrip). Rooms are well insulated and the king bed was so comfy. Aim for Parking Theseus if you have a car (10 Euro for 24 hours), a short walk from the Hotel. Try to drop off your bags first if you can. Hats off to this new, small hotel that is manned by a kind, friendly, knowledgeable and hospitable staff.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Metropole Urban Hotel, General Manager at Metropole Urban Hotel
Responded 7 Jan 2023
Dear BonAp54, thank you for taking the time to express your experience with us. We are more than glad to read that we managed to meet your expectations and offered you a memorable stay. It is always a pleasure to provide our utmost services to our Guests . We appreciate your great feedback and kind compliments. We wish to have the opportunity to accommodate you again in the future. With kind regards, The Team of Metropole Urban Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the chance to stay for 2 nights in this brandnew hotel. The rooms are cozy, modern and practical. I especially loved the big walk in shower. From the first minute you are made feel very welcome by the hotel staff. They even arranged takeaway breakfast on our day of departure, since we had to leave at 6am. The restaurant right next to it is the one which prepares breakfast and we recommend it as well for dinner, they have delicious food and the atmosphere of the square next by is uplifting
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Date of stay: January 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Metropole Urban Hotel, General Manager at Metropole Urban Hotel
Responded 7 Jan 2023
Dear tohubohu9, thank you for taking the time giving us your positive feedback. We are more than glad to read that we managed to meet your expectations and offered you a memorable stay. It is always a pleasure to provide our utmost services to our Guests . We appreciate your great feedback and kind compliments. We would welcome the opportunity to accommodate you again, in one of your future visits. With kind regards, The Team of Metropole Urban Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel in the city centre. Our room had a deck overlooking the square which was lively until dusk then nice & quiet. The included breakfast was from a large menu that you could order the night before. Great selection of choices. The church bells rang out early morning for a pleasant awakening. This location is just a couple of streets away from great shopping & restaurants and a short walk to the sea.
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Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip: Ask for a balcony with an unobstructed view. Ours had lots of trees so it was private but we...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Metropole Urban Hotel, General Manager at Metropole Urban Hotel
Responded 7 Jan 2023
Dear Mylana1953, thank you for taking the time to write a review regarding to your stay in Metropole Urban Hotel. We were so happy to read that you enjoyed your stay with us. We wish to have the opportunity to accommodate you once again in the future and provide you again our utmost Services. Best Regards The Team of Metropole Urban Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Luxury In the heart of city near shopping and restaurants..very modern and clean. I felt very comfortable especially after letting a friend book our hotel in Athens which was let’s just say not that great. This hotel had a lovely balcony that looks out to church and square of kids playing all day and a another big big window that opens to pretty much same view. I love the way the balcony is set up so u don’t see the people on their balcony. The noise can be loud in the square but didn’t bother me at all it’s part of the experience/culture. The church bell didn’t even bother me especially after sleeping next to the one in Athens that’s scared us everytime we never got used to it lol. Loved that they had a vegan option for breakfast, the cost was 8euros. The breakfast was actually pretty good especially the tacos they were bomb. Hats off to the chef. Even had breakfast sent to my room last day so I could leave early for bus to Chania. I have only 2 small complaints. 1 the AC wasn’t strong and I was getting a little hot but I like my room a lot warmer than most more so if u were a warm blooded person you would have died, for me it was just a little comfortable especially at night because my nose gets stuffed up when it’s stuffy and humid in room. My other little complaint is the service at breakfast which I’m coming to the realization it’s a Greece thing. The servers don’t seem to check up on you. So I flagged down the lady walking past since no one came by and told her I wanted some tea, she said she would get my server. Well that never happened I waited so long I left and just made some tea in my room. Other than that great hotel would definitely come back.…
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Date of stay: August 2021Trip type: Travelled solo
Room Tip: Bring small face towels if that’s what you are used to using. I stayed in 4 different hotels in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Metropole Urban Hotel, General Manager at Metropole Urban Hotel
Responded 7 Jan 2023
Dear chocolatelala, thank you for taking the time to write a review regarding to your stay in Metropole Urban Hotel. We were so happy to read that you enjoyed your stay with us. We apologize for any inconvenience caused with A/C and with Breakfast Service. We have already discuss it further with the relative departments. We wish to have the opportunity to accommodate you once again in the future and provide you our utmost Services. Best Regards The Team of Metropole Urban Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful contemporary hotel with a phenomenal breakfast. The staff are very professional and the manager Margarita went out of her way to organise a surprise for my wife’s birthday. The rooms are very comfortable with all the amenities you’d expect from a 4* hotel. I wouldn’t hesitate staying here again and I would highly recommend it. It’s well located in the city too so that’s an extra bonus.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Metropole Urban Hotel, General Manager at Metropole Urban Hotel
Responded 7 Jan 2023
Dear architecte007, we were so happy to read your review in which you expressed your experience with us. Your wonderful remarks give us the motivation to continue our efforts and provide to our Guests our utmost Services. We wish to have the opportunity to accommodate you once again in the future. Kind Regards The Team of Metropole Urban Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Perfect location, nice restaurants nearby, parking nearby and amazing staff!!! We stayed for 1 night in a family room which is basically 2 interconnected double rooms with 2 bathrooms, everyone was very friendly and ready to assist with all questions! They managed to organize a nice breakfast whist respecting Covid 19 limitations. Great hotel! Highly recommended !
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Date of stay: August 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Metropole Urban Hotel, Γενικός Διευθυντής at Metropole Urban Hotel
Responded 9 Aug 2020
Dear Mrs Milena M thank you for choosing Metropole Urban Hotel for your stay. We would also like to thank you for your nice review and your kind words. We are very happy to read that our Hotel exceeded your expectations.Our priority is our guest's safety and satisfaction. We look forward to welcoming you again in the near future Kind Regards The Manager of Metropole Urban Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was luxury with sense of 5* hotel. The bathroom was large and comfort while the view from the balcony was amazing. The negative that was the bells from the church opposite but that wasn't big deal as rest of facilities was more than expected. High recommended!
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Date of stay: July 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Metropole Urban Hotel, Γενικός Διευθυντής at Metropole Urban Hotel
Responded 13 Mar 2020
Dear Marios A, thank you for choosing "Metropole Urban Hotel" for your overnight and we really appreciate your feedback. We look forward to welcoming you once again in the near future The Metropole Urban Hotel's team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$77 - US$125 (Based on Average Rates for a Standard Room)
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
25
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Claim Your ListingMETROPOLE URBAN HOTEL (S̶$̶1̶3̶9̶) S$130: UPDATED 2022 Reviews, Price Comparison and 53 Photos (Heraklion, Greece) - Tripadvisor
Frequently Asked Questions about Metropole Urban Hotel
Which popular attractions are close to Metropole Urban Hotel?
Nearby attractions include EscapeRooms.gr (0.3 km), The MindTrap Escape Rooms Heraklion (0.2 km), and Escape House (0.4 km).
What are some of the property amenities at Metropole Urban Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Metropole Urban Hotel?
Top room amenities include a minibar, air conditioning, and a walk-in shower.
What food & drink options are available at Metropole Urban Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Metropole Urban Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Metropole Urban Hotel?
Conveniently located restaurants include Avli, Xalali restaurant, and Petoúsis.
Does Metropole Urban Hotel have airport transportation?
Yes, Metropole Urban Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Metropole Urban Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Metropole Urban Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Metropole Urban Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Greek.
Are there any historical sites close to Metropole Urban Hotel?
Many travellers enjoy visiting The Palace of Knossos (5.0 km), Castello del Molo (Koules) (0.9 km), and Loggia (0.6 km).