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Galaxy Hotel Iraklio

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75 Dimokratias Ave, Heraklion, Crete 71306 Greece
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$113
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Free cancellation until 21/06/22
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Traveller (738)
360
Panoramas (9)
Room & Suite (316)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 23/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 23/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 56 hotels in Heraklion
Location
Cleanliness
Service
Value
Travellers' Choice
The award-winning, 5-star Galaxy is Heraklion’s premier hotel for business and leisure. Warm, professional service complements modern elegance and state of the art amenities, in a convenient urban location. The Hotel features 127 rooms and suites (pool or city views), all with coffee makers, free WiFi, free parking, large fresh water pool and gardens, 2 gourmet restaurants, free gym (incl. hammam), superb conference and event facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Highchairs available
Airport transportation
Business Centre with Internet Access
Street parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Wine / champagne
Poolside bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Full body massage
Hammam
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, German, Greek

Location

Full view
83Good for walkers
Grade: 83 out of 100
38Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
2133Reviews47Q+A100Room tips
Traveller rating
  • 1,515
  • 479
  • 105
  • 21
  • 13
Time of year
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Popular mentions
Duffyx4 wrote a review Oct 2021
14 contributions5 helpful votes
Attentive staff, great food - including a wide choice in the breakfast buffet - convenient location, wonderful pool (on a hot day). Would definitely return. Only downsides for us were the very limited English-language TV channels and weak coffee (a kindly waiter brought me a Greek coffee to sort that out).
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Date of stay: October 2021Trip type: Travelled with family
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Kalpana P wrote a review Sep 2021
1 contribution
Stayed one night. The room was small but had all amenities including coffee machine, bathrobe, slippers and complimentary bottled water. Breakfast was good with plenty of choices of hot and cold food. Dinner was buffet style with hot and cold food choices. However, the hot food was lukewarm because its been set out prior to dinner commencing at 19.30. The hotel maintained good standards of hygiene with the COVID 19 situation, with mask policy in place and antiseptic hand gel available throughout hotel areas. Overall, a pleasant stay.
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Date of stay: September 2021
Value
Rooms
Service
Room Tip: Lower rooms are smaller
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RitaRST wrote a review Sep 2021
Bulle, Switzerland30 contributions23 helpful votes
The breakfast was nice and the staff was ultra helpful . The rooms were clean , but very noisy . We changed room once and both of them were noisy . The first one because we could hear the neighbours whisper , the second because there was an engine sound in the middle of the night . Unfortunately the rooms were not up to a 5 stars standard. However , the pool area , the common area and the staff were great .
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Date of stay: September 2021Trip type: Travelled as a couple
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maria jose P wrote a review Aug 2021
2 contributions
For a five star hotel, rooms are rather small, the TV is quite small and the WC chain didn't work propperly. As well, they were rude when they told us in not a satisfactory way at all not to sleep in the couches of the hall, when it was the only place where you could rest a bit the last day when already having checked out. We were a family and we asked for two continuous rooms, and they gave us two rooms that were three floors apart. The pool has no sun at all, always down the shadow of the building and the dining room is a bit small to host all the guests. Also, they leave the luggage in the hall the day you leave for a long time, which I regard as a non propper thing to do. They charge for EVERYTHING, and when I day EVERYTHING I really mean It. To sum up, if I ever come back to Iraklio, I wouldn't make the same mistake again.
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Date of stay: August 2021Trip type: Travelled with family
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Response from Galaxy Hotel, Εξυπηρέτηση πελατών/Υποδοχή at Galaxy Hotel Iraklio
Responded 1 Sep 2021
Dear I3440PNmariajosep, Thank you very much for taking the time to share your review with us. Please allow me to mention the following: There was a reservation for 2 rooms for 10 nights. We did not have a single request or an information that you were a family and that you wanted rooms next to each other. You had arrived late in the evening when the hotel was fully booked asking for a room with double bed which we finally managed to offer you in a different floor for the first night. The following day we managed to offer you 2 rooms relatively close to each other on the same floor till the end of your stay. On your check out day we asked you if you wish to have a room for day use as your departure was late in the evening but you denied. It is not convenient and a proper thing for the rest of the guests to see people sleeping on sofas in the lobby for such a long time. There were other guests that wanted to use the sofas too. We respect your opinion but we believe that your comments are not fair to us. Galaxy Hotel Iraklio is a five star hotel and we take a great pride in providing five-star services in all areas of our operation. Dear valued guest, It would be a great pleasure though, to welcome you back on your next trip to Heraklion and make your experience just as delightful as we know it can be. Kind Regards, Valantis Trevlakis Front Office Manager
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Julia wrote a review Aug 2021
Toronto, Canada16 contributions12 helpful votes
Great stay, 10 minute walk from the main city center. Very helpful staff, even ordered me a taxi to the airport. Pool is very busy, if you want a chair you need to get up early to get one. Pool is nice and big. Great rooms with fridge and very comfy bed!
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Date of stay: August 2021Trip type: Travelled with friends
1 Helpful vote
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PRICE RANGE
US$93 - US$157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
galaxy hotel heraklion
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
127
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Frequently Asked Questions about Galaxy Hotel Iraklio
Which popular attractions are close to Galaxy Hotel Iraklio?
Nearby attractions include Ecobike Crete (0.5 km) and Tour online (0.4 km).
What are some of the property amenities at Galaxy Hotel Iraklio?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Galaxy Hotel Iraklio?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Galaxy Hotel Iraklio?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Galaxy Hotel Iraklio?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Galaxy Hotel Iraklio?
Conveniently located restaurants include Merastri, Erganos, and Silfio Pizza.
Are there opportunities to exercise at Galaxy Hotel Iraklio?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Galaxy Hotel Iraklio have airport transportation?
Yes, Galaxy Hotel Iraklio offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Galaxy Hotel Iraklio?
Yes, dry cleaning and laundry service are offered to guests.
Does Galaxy Hotel Iraklio offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Galaxy Hotel Iraklio?
The staff speaks multiple languages, including English, French, German, and Greek.