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Castello City Hotel

489 reviews
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Traveller (201)
Room & Suite (95)
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Overview
  • Excellent24%
  • Very good48%
  • Average19%
  • Poor6%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Offers from Castello City Hotel
Offers & Announcements: 10% off room rate
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Name/address in local language
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (489)Write a Review
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13
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All reviewstop floorwhere breakfast is servedvenetian wallstaxi rankfloor restaurantstreet parkingwell located hotelan overnight staymodern roomsrecommend this hotelwould definitely stay here againgreat varietycretan hospitalityenjoyed my stayrestaurant staffbooked this hotelair conditioning
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61 - 65 of 205 reviews
Reviewed 9 October 2016 via mobile

This hotel served its purpose, and by that I mean we wanted a cheap hotel located near the city center. At $39/night, it was definitely cost effective. But that price comes with certain compromises... for example, the beds were the hardest, most uncomfortable beds we've...More

Thank Ryan U
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 10 October 2016

Dear Mr Ryan, you obviously stayed in one of our non renovated rooms. There were some rooms that needed improving. The big renovation started last year with two floors and will continue this year with the other two. When you visit us again you will...More

Reviewed 9 October 2016

Even with a room not on the main road and windows closed, noise is terrible from the street all night long and you can also ear everything from the other rooms. The mattresses are not great and very hard. The breakfast on the last floor...More

Thank Chronotraveler
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 10 October 2016

Dear Sir / Madam, Two years ago we installed triple glazed windows with thermal and sound proof. When the doors are closed, the sound does not enter. Even if this was not satisfying, if we knew about this, we would have transferred you in a...More

Reviewed 6 October 2016 via mobile

We arrived on a late night in Heraklion, with our booking reservation, and this hotel cancelled our night (overbooking) and sent us (on our own expenses) to another hotel where the standards were not at all the same. They ruined first night of vacation, our...More

Thank AlbertaDiana
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 8 October 2016

Dear Alberta Diana, an unfortunate event caused the overbooking of the hotel, we provided you another hotel in the same area (just 2 km distance) and the same star category. We are really sorry about the inconvenience caused, we do not want to create to...More

Reviewed 3 October 2016 via mobile

Quite ok for cost - £35 inc breakfast for two. Room adequate. Parking on street near and safe. However rooms around us very noisy. E.g. People coming it at 4am and 5am, walls paper thin so could hear everything. Not hotels fault I know.More

Thank _lindastill
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 4 October 2016

Dear Linda Still, thank you for your review, now that will start the renovation, there will be no more low cost rooms, there will be the new renovated rooms that will be in the deluxe category. The reception is manned 24 hours, so whenever there...More

Reviewed 29 September 2016

Great location, good american/european breakfast but what we enjoyed the most was the roof bar/restaurant on the fifth floor. Amazing view and the staff were the sweetest! The room was clean, the beds were comfy and the rain shower was just the best!More

Thank Michela R
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 4 October 2016

Dear Mrs. Michela R, the view is indeed breathtaking and the staff always attentive and willing to help in any request. We do not host guests for only one day, therefore there is a rotation at the breakfast menu. Thank you for this nice review....More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free Parking
Hotel Amenities
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Concierge
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$45 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$45 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (201)
Room & Suite (95)
Dining (38)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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Lorraine H
1 June 2017|
AnswerShow all 3 answers
Response from Andreas_Fotakis | Property representative |
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as... More
1
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AcostaLL
22 April 2017|
AnswerShow all 4 answers
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is... More
3
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Google Translation
hexpel
3 June 2016|
Answer
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam thank you for your question, we provide all kinds of massage in various prices. Our colleagues are well trained women that make equal level of massage.
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123
Room Tips
"Accessible for every where with free parking."
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"The higher up the quieter"
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"Great view from balcony ... it is quite noisy due to traffic but ok if you keep windows/balcony doors closed."
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"External rooms are very noisy, internal rooms lack a view but you can sleep!"
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