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Castello City Hotel

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Castello City Hotel
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372 Reviews from our TripAdvisor Community

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Showing 160: English reviews
Bergen, Norway
Reviewed 19 July 2015

Our family went on vacation to Crete, and we decided we'd take a short trip to Iraklion and therefore needed some place to stay. The Castello City Hotel was close to the city center, just outside the old city wall - we were just about 10 minutes walk away from the places we wanted to go (15 minutes or so...

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Helpful?
1Thank Bohrnag
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Bohrnag, thank you for your stay and the nice words about the hotel. We are sorry about the bathroom, somebody must have thrown something down the sink and the pipes got blocked. This was solved on the spot. I wish we knew earlier about the extra bed, we could bring an extra mattress in order for your child...

Geneva, Switzerland
Reviewed 5 July 2015

The staff and their first-class customer service are an asset to this hotel. The superior room I was allocated was large and clean throughout my stay. Breakfast was generous and very tasty. Breath-taking views of the ocean/port from the balcony bar. There are plenty of shops on the doorstep or the main city centre is 10 minute walk or buses...

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Helpful?
1Thank ChrisShailos
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Chris Sailos, on behalf of the personnel of Castello City Hotel, please allow me to express our sincere gratitude for this astonishing review. You made us feel really proud with your nice words and we are obliged to try even harder in order to achieve an even better level of service. Thank you for your support. Greetings from...

London, United Kingdom
Reviewed 4 July 2015

I had a 'superior room'. The double bed and bathroom were fine. The t.V. was an old fasioned type. The balcony door was hard to open and the balcony itself had not table and chairs and was not very inviting. There was no kettle in the room which would have been nice. The fruit and bottle of wine was a...

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Helpful?
1Thank Mike1965_13
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Mike, thank you for your review, your opinion is very important and we will take it under serious consideration. we are happy that you liked the room and the bathroom, about the TV and the balcony we will try to improve them. There was kettle in the room, we put it together with the fruit. Thank you for...

Brisbane, Australia
Reviewed 25 June 2015

The staff at the hotel very extremely friendly and helpful. They helped with tips on excursions and even put some videos and photos on a usb stick for us. It is easy to get to from the airport. The bus no 84 stopped very close to the hotel. Most buses came past that area. I would recommend the hotel to...

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Helpful?
1Thank Monismith2014
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Monismith, thank you for your appreciation, we are really proud that you wrote such nice words about our hotel. We are here 24 hours in order to help and inform you about all the memorable places of our island. And as you have seen, there are a lot. We wish you a nice day, you certainly made our day...

NW UK
Reviewed 17 June 2015

Very attentive staff, scrupulously clean room, with a fridge and en suite bathroom and a good location by the city wall. The top floor bar was great for drinks in the evening and a wonderful breakfast before we left the next morning. There was even a follow-up e-mail to check that all was well.

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2Thank LondonbabyNwUk
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Madam, allow us to express our sincere gratitude for your review, it is really our top priority the satisfaction of our guests. We will also inform our staff in order to make them feel proud. Your positive reinforcement is pushing us to be more demanding with our offering services. Thank you for being with us, we wish all the...

Komotini, Greece
Reviewed 10 June 2015

Our staying was very pleasant. The hotel was very clean and the view was spectacular. It is a quiet hotel near to the center. The staff was very friendly. A bus station is located to the opposite street.

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Helpful?
1Thank Evi D
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Evi, we are grateful for your review, it is true that we are trying daily our best in order to keep up with the needs and the happiness of our guests. In Castello City Hotel you are our guests, you are not just clients. We care about your opinion and your words matter to us. Thank you for your...

Limassol
Reviewed 31 May 2015

very friendly and helpful staff . The manager was very helpful in answering all our queries prior to arriving. Breakfast at the roof top restaurant was varied daily with plenty choice of warm and cold food. Excelent view from the rooftop restaurant. Rooms were clean and with sea view and old city wall. The bus and taxi staions were very...

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Helpful?
Thank Peter C
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Peter, on behalf of the staff, let me express our sincere appreciation for your kind review. By treating our guests in the right way, we feel that we accomplish our goal. This goal is to have satisfied the peolpe that choose us for their stay.We will keep on trying, the moe satisfied our guests are, the more effort we...

mumbai
Reviewed 24 May 2015

The hotel in all respects is just about okay. It is a 15 minute walk from the centre. And most of the places to see in the city are within walking distance from the hotel. The hotel itself us very basic. The toilet looks and feels like the toilets in trains. The room is small. There is a desolate restaurant...

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Helpful?
Thank deeptipanda19
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear deepitipanda19, thank you for your review, we respect everybody's opinion and we are trying to improve ourselves through your written speech. The truth in your review is that is a little bit confusing. At first you write that is just about ok, this means that you had a positive opinion and finally you write that people should find someplace...

Oxford
Reviewed 7 May 2015

I've stayed at a few Heraklion hotels, but this has to be the best so far! The staff were so friendly and helpful (even when busy), the room was large and very clean, and my bed was particularly comfortable. I opted out of breakfast when I booked, and was pleasantly surprised to be given a voucher for a free drink...

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Helpful?
1Thank stormswept
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear stormswept, there are no words that can express how proud are we when we read such reviews. It is truly inspiring and is leading us into even stronger effort for our guests. We do not have clients, we have guests that are important to us. We are sorry about the noise, this is the reason that we put new...

Tauranga, New Zealand
Reviewed 6 May 2015

We stayed for 2 days in early April. Staff were so helpful (as we didn't speak the language). We left for a couple of days to see the rest of Crete. We returned to the Castello after our ferry to Santarini was cancelled (9am) . They welcomed us straight into a room ( no extra charge for early check in)...

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Helpful?
Thank mentawaiacc
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mentawaiacc, on behalf of the personnel, we express our sincere gratitude about your inspiring words. They give us the power to be even better and try even harder. The early check in upon availability is of course without charge because we want the best for our guests. We want you to feel at home. Greetings to New Zealand

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersSilver level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 

Additional Information about Castello City Hotel

Address: 1 Leoforos 62 Martiron, Heraklion, Crete 713 04, Greece
Region: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: $62 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello City Hotel 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Heraklion, Crete
Hotel Style:
#1 Green Hotel in Heraklion
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Questions & Answers

Here's what travellers have asked, with answers from Castello City Hotel staff and other travellers.
4 questions
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Questions? Get answers from Castello City Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For peace and quiet ask for rooms on high levels at the back side if I can put it this way.”
 of 5 bubbles 923lidaf, 7 Mar 2017 | Read review
“We had a room right on the corner so it can be noisy but if you keep the doors shut its fairly minimal.”
 of 5 bubbles susanf660, 20 Nov 2016 | Read review
“Rooms in the upper floors”
 of 5 bubbles MarcoS684, 31 Oct 2016 | Read review
“Get a room facing away from the street if possible”
 of 5 bubbles 849timm, 20 Oct 2016 | Read review
“Ask for a room in higher floors and not on the main street if you want a bit more quietness.”
 of 5 bubbles Chronotraveler, 9 Oct 2016 | Read review
5 of 5