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smartline Neptuno Beach

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Beach Resort . Suitable for Couples and Families
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Property amenities
Pool
Restaurant
Children Activities (Kid / Family Friendly)
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Airport Transportation
Public Wifi
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Outdoor pool
Other Russian
RTR
Channel 1
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Family Resort
Mountain View
HOTEL CLASS
Location
Full view
44Car recommended
Grade: 44 out of 100
18Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Reviews (508)
Filter reviews
265 results
Traveller rating
158
76
20
6
5
Traveller type
Time of year
LanguageEnglish
More languages
158
76
20
6
5
Show reviews that mention
All reviews animation team pool bar relaxing holiday sea urchins happy train kids club mini disco plenty of sunbeds bus journey holiday extra special thomas cook adult entertainment aqua gym hour trip just returned from a week free sunbeds on the beach special thanks
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1 - 5 of 265 reviews
Reviewed 5 weeks ago via mobile

This has to be one of the best hotels 8 have stayed in ,food amazing ,lo actions amazing and staff the friendliest I've come accross,hotel is right on the beach ,pool lovely and clean,plenty of sunbeds and chairs for the evening entertainmentMore

Date of stay: October 2018
Thank Donna L
Response from Nikoletta M, General Manager at smartline Neptuno BeachResponded 3 days ago

Dear Mrs. Donna, Thank you very much for your stay with us and all your lovely comments. We are always delighted to receive such a beautiful feedback by our guests. Looking forward to welcoming you back in the future, we send you our sunny regards...More

Reviewed 24 October 2018 via mobile

The hotel is both clean and beautiful so as soon as we got here I was impressed. The room is lovely very well designed and decor is of a high standard. There is a kettle and tea & coffee available also water is provided daily...More

Date of stay: October 2018
Thank Ei S
Response from Nikoletta M, General Manager at smartline Neptuno BeachResponded 28 October 2018

Dear Mrs. Eillen Thank you for your stay with us and your wonderful review. Your lovely comments are the best reward we could get for our efforts to provide an enjoyable and relaxing holiday to each and every guest. Mrs. Sandra , our housekeeper manager,...More

Reviewed 24 October 2018

modern rooms large balcony , excellent buffet food with great choices available food excellent , white wine lovely , decent gin and tonic, hotel has true quality , everything you could need and more , friendly staff nice pool and a brilliant beach with comfy...More

Date of stay: October 2018
Thank bigbunk
Response from Nikoletta M, General Manager at smartline Neptuno BeachResponded 28 October 2018

Dear Guests Thank you for your stay with us and the time spent to give us your feedback Your kind comments and recommendation are valuable to us We are indeed happy having been able to meet your expectations and offered you an enjoyable vacation time...More

Reviewed 23 October 2018

I spent a couple of days at the hotel, and the staff is really nice and friendly ! From the reception, to the bar man, through the animation lady and the staff at the restaurant (special thank you to Dimitris, always smiling and a nice...More

Date of stay: October 2018
Thank Anonyme75009
Response from Nikoletta M, General Manager at smartline Neptuno BeachResponded 28 October 2018

Dear Guests, Thank you for your stay with us and your kind feedback. Your comments about our services and facilities are welcomed and more than valuable to us Dimitris and the rest team wish you an enjoyable winter time and all the best We would...More

Reviewed 18 October 2018 via mobile

Hello there, I just wanted to contact you after wonderful holiday in your hotel. Your team of people made a very big impression on us so I have felt inclined to email you. We felt there like being at home. For me the best holiday...More

Date of stay: October 2018
Thank Beata U
Response from Nikoletta M, General Manager at smartline Neptuno BeachResponded 20 October 2018

Dear Mrs. Beata, We deeply thank you for this great feedback and all your lovely words, which we keep in our heart We do nothing more than taking good care of our guests. Kasparas is a great man and it’s a pleasure to offer him...More

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Questions & Answers
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Honestreviewer1021
9 November 2018|
AnswerShow all 4 answers
Response from val d | Reviewed this property |
We didn't leave the hotel till after midnight so we enjoyed a lovely meal and were even given a room to have a shower in. We got a couple of drinks and sat in the reception till it was time to leave. Nothing was too much... More
1
Vote
Honestreviewer1021
8 November 2018|
AnswerShow all 3 answers
Response from kevinf576 | Reviewed this property |
We was in the new block nearest to the beach and pool , it was dead quiet after 11pm and I new got woken up early either
1
Vote
RuthandStu
13 September 2018|
AnswerShow all 2 answers
Response from gorgeous12346 | Reviewed this property |
Hi there is a tobacconist just up the road from the hotel it sells cigarettes in 20s if you want a 200 pack you have to give 24 hours notice , the average price is €4.90 a pack or €40 for 200
1
Vote
Room Tips
"pool facing"
bigbunk
24 Oct 2018
Read review
"ground floor rooms are great"
V6744VHlindah
17 Oct 2018
Read review
"The rooms at the front of the hotel have the best views."
happiness05
30 Sep 2018
Read review
"See the review text. Consider non-pool-facing rooms for kids, though they're comfy."
Venalainen
14 Aug 2018
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PRICE RANGE
US$89 - US$258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mareblue neptuno beach hotel amoudaraneptuno mareblue hotelneptuno mareblue resort all inclusive
FORMERLY KNOWN AS
Zeus Hotel Neptuno Beach
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
135
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