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smartline Neptuno Beach

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324 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Prague, Czech Republic
Reviewed 4 November 2016

It was really great to stay here for 2 weeks in summer 2016! Hotel is very nice, comfortable, beach big enough. Everytime we found free bends and umbrellas. Really delicious food and very kind staff. Highly recommend for couples and families :-)

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1Thank Ladislav J
General Manager Z, General Manager at smartline Neptuno Beach, responded to this review

Dear Mr. Ladislav , Thank you so much for your stay with us and your recommendation Your kind comments for staff and food give us joy and will make our chef very happy Looking forward to your return, we wish you all the best and a pleasant winter time Your smartline Neptuno Beach team

Reviewed 22 October 2016 via mobile

So, we were there second time and I have to say, it was perfect again. Staff, hotel, beach and I would like to especialy say big thanks for great meal which I enjoyed with my wife every day. Simply we were absolutely satisfied and I hope we can visit this beautifull place with very polite people next year.

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2Thank Roland L
General Manager Z, General Manager at smartline Neptuno Beach, responded to this review

Dear Mr. Roland, It’s always a great pleasure and honor to welcome back our guests. Thank you for your trust and preference. We are happy to know that, also this summer, we have managed to offer you a comfortable and enjoyable stay. We are looking forward to your next visit Best regards and wishes for a pleasant winter time Your...

Walsall, United Kingdom
Reviewed 18 October 2016

The staff are lovely and very friendly. Our room wasn't the best (side, sea view and facing the road) but we could see the sea and it was clean, which is all you can ask for. My husband had a problem with the sun beds on the beach as he is a little on the large side and made a...

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1Thank Wendra61
General Manager Z, General Manager at smartline Neptuno Beach, responded to this review

Dear Guests, Thank you for your stay with us and all your great comments The well-being of our guests is our first priority Caring for the special needs of our guests and trying to find the best possible solution for their comfort, is not an effort for us, it’s a pleasure. We are here to offer the best possible accommodation...

Reviewed 17 October 2016 via mobile

Just returned from a 5 night all inclusive stay at the Neptuno beach and had a really good time. The hotel is located a few miles west of heraklion and is about a 20 minute and 20 euro taxi ride from the airport. We arrived at 11 pm and was immediately offered food by the receptionist which was a nice...

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1Thank Tony B
General Manager Z, General Manager at smartline Neptuno Beach, responded to this review

Dear Mr. Tony Thank you for your stay with us and the time spent to write your kind feedback We are pleased to know that you had a really good time and you enjoyed the warm October sea. We are sorry we didn’t meet your expectation in the room’s standards and we thank you for comment for the cleaning status...

Reviewed 16 October 2016

This is a great hotel right on the beach. The food was fabulous so much choice at every sitting. Nice outdoor eating area by the pool also. Rooms were lovely and cleaned everyday the staff were also very friendly.

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Thank Lynnerook
General Manager Z, General Manager at smartline Neptuno Beach, responded to this review

Dear Guests Thank you for your stay with us and your feedback which is very valuable to us. We are happy to read that you had a nice stay with us. Our chef thanks you deeply for all your kind comments. We hope to have the chance to welcoming you back in the future Warm wishes for a nice winter...

Andalucia, Spain
Reviewed 16 October 2016

Even not being a luxury hotel, it has all you need for having a perfect holidays. The hotel is closed to a sandy beach full of private sunbeds and umbrellas and you can find a bus stop on the top of the street. The staff is awesome! They are kind, nice, always willing to help with a permanent smile. We...

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Thank Inma0Miguel
General Manager Z, General Manager at smartline Neptuno Beach, responded to this review

Dear Mrs. Inma Dear Mr. Miguel, We are happy to read your wonderful feedback and to know that we have managed to meet your expectations Our chef is delighted by your comment for homemade food. He and his team are trying their best to offer a variety of tastes which they prepare with the highest care and attention. Nikki thanks...

Wolverhampton, United Kingdom
Reviewed 13 October 2016

Well what can i say ,Lovely hotel with great staff who all work so very hard and make your holiday just the best you never want to leave ,Cleaned spotless everyday apart from sunday which is a day they so deserve off ,Food is excellent and drink are great and nothing is too much trouble special thanks to all the...

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1Thank cazz42190762
General Manager Z, General Manager at smartline Neptuno Beach, responded to this review

Dear Mrs. Cazz, Thank you for your continuing preference and support to our services and facilities Your great feedback gives us joy. Thank you for all your kind commends which give us the power to keep on going until the end of this summer season. Looking forward to welcoming you back next summer, we wish you all the best and...

Bilston, United Kingdom
Reviewed 13 October 2016

We loved this hotal and the island so much last year we had to return. This time for 14 nights. I have so much to say, especially about the absolutely wonderful staff. Let me give you a brief overview of the hotel. It is 10 feet from the beach. The food is simply awesome and the staff are incredible. You...

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1Thank Chris J
General Manager Z, General Manager at smartline Neptuno Beach, responded to this review

Dear Mr Chris , Dear Mrs Caz, It was a great pleasure to welcome you back! Thank you for your trust and preference All staff is happy by all your wonderful comments and they are looking forward to your return Thank you for your feedback regarding Cretan hospitality. Cretan people are proud of their island and they welcome with respect...

Reviewed 13 October 2016

On arrival the woman at reception booked us in and said leave your bags and get something to eat as it was lunchtime when we came back the porter took us to the room the cases were already there and he had hung our coats in the wardrobe already. That's what I call efficient. The room was excellent spotlessly clean...

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1Thank Keith R
General Manager Z, General Manager at smartline Neptuno Beach, responded to this review

Dear Mr. Keith Thank you for your stay with us and your kind feedback Your kind comment for the porter gives us joy, as it acknowledges the personalized service provided by him, which also reflects the efforts of all staff to provide a pleasant, relaxing and enjoyable vacation time to all guests who honor us by their choice. We are...

Essex
Reviewed 7 October 2016 via mobile

My friend and I stayed here from 26th September- 6th October. We didn't arrive until after 11pm but a small buffet was prepared for us which was a nice touch. The room was rather dated and small but spotlessly clean - we had a problem with the bathroom door not shutting and the shower on a slant but as soon...

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1Thank lindono
General Manager Z, General Manager at smartline Neptuno Beach, responded to this review

Dear guests, We thank you for your stay with us and your valuable feedback. All your remarks are taken in account and we are pleased to inform you, that in our future plans we include a rooms’ update. The hotel offers a soft animation show with daily sport activities and evening entertainment with games and music. Once a week we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Free Breakfast
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Beach Resort . Suitable for Couples and Families ... more   less 

Additional Information about smartline Neptuno Beach

Address: 3st Vagias, Heraklion, Crete 714 14, Greece (Formerly Zeus Hotel Neptuno Beach)
Region: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: $111 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — smartline Neptuno Beach 3.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Mareblue Neptuno Beach Hotel Amoudara
Neptuno Mareblue Hotel
Neptuno Mareblue Resort All Inclusive
Smartline Neptuno Beach Heraklion, Crete
Hotel Style:
#1 On the Beach Hotel in Heraklion
#9 Family Hotel in Heraklion
#10 Romantic Hotel in Heraklion
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Questions & Answers

Here's what travellers have asked, with answers from smartline Neptuno Beach staff and other travellers.
29 questions
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Questions? Get answers from smartline Neptuno Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Side Sea View be aware could be road side”
 of 5 bubbles Wendra61, 18 Oct 2016 | Read review
“Most rooms are good”
 of 5 bubbles 859keithr, 12 Oct 2016 | Read review
“Poolside or in the main hotel”
 of 5 bubbles LindaWEngland, 30 Sep 2016 | Read review
“Don't get a poolside room if you want to go to sleep before 11pm because that is where the evening entertainment is held.”
 of 5 bubbles james2375London, 27 Aug 2016 | Read review
“comfortable rooms, friendly stuff, free wifi, value for money”
 of 5 bubbles , 24 Aug 2016 | Read review
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