This is not a 4 star hotel. Our room was dirty, as in literally a thick layer of dust everywhere. when complained about we were told the room would be deep cleaned when we left at 10am for the day - when we returned at 5:30pm not a single thing had been done. nobody had been to clean the room at all (we also hung the sign on the door to clean it). The mini bar was completely empty. not even a bottle of water was available. when we arrived at 10pm Friday evening and called reception to get a drink we were told room service was closed. Considering a cost of 750 euros for 3 nights I would have expected we would at the very least not have to go shopping in a super market to fill up our mini bar ourselves. we were told the bar was empty due to COVID - not sure how you can catch the virus from an unopened bottle in a minibar. The room also lacked simple items. There was a pad of paper but no pen. No complimentary bathrobes or slippers even though the hotel has a spa. Apparently only executive rooms are allowed these and all other rooms can rent them for 95kr per set. The explanation we were given was that the hotel didn’t want guests to be walking around the hotel in robes as there are often conferences held there. Obviously this reason is null as long as you pay enough money… I paid for breakfast to be included.the first morning I went I had 45 minutes before I needed to leave the hotel. when I arrived there as a queue of at least 40/50 people. obviously there was not enough time for me. I managed to get a reimbursement of 20% of my bill when I went to complain. for the 3rd time. I hate complaining. it ruins my experience of being in holiday but this time it was absolutely necessary. I found it very frustrating that I had to complain multiple times for anything to be done. I will never stay here again and I have made sure to tell all my family and friends in Denmark to not waste their money here.…
We really enjoyed our stay here! Our experience was already made at check-in, they were super helpfull with our luggage as my boyfriend wasn't able to lift anything after an injury. We got an upgrade to a very nice room and breakfast was just perfect. Especially downstairs. Up at the 2nd floor it was a little busy and understaffed. Also very convenient that a hop-on-hop-off bus stops right in front of the hotel for some first day exploration. And on top off all that we found it very affordable for the experience we got. Already recommended this place to a friend!
Found the staff to be helpful, the breakfast was plentiful and something for everyone, and the room was comfortable with tea, coffee and own kettle. There was also an ironing board in the room. Has good conference facilities and a nice view from the rooftop bar.
Too much damages in both rooms we stayed in. Very friendly staff but it's not worth that much money we paid for it. Close to the city and to Tivoli Gardens. Rather noisy hotel. No baggage service on arrival and leaving.
The hotel is a bit of a walk from anywhere you want to be, really. Stayed here with some friends, and the AC was definitely not able to handle three blokes sleeping in the same room. Zero oxygen and so warm we could barely sleep. The bed was also surpirsingly hard. The breakfast was nice and the personnel friendly.