About

4.0

Very good

2,219 reviews

#38 of 136 hotels in Copenhagen

Location

Cleanliness

Service

Value

GreenLeaders Gold level

Axel Guldsmeden is an experience of charm and style, and the best night’s sleep you will find in inner Copenhagen. Situated in the heart of Vesterbro, Axel has 129 rooms, conference facilities, an organic brunch & evening restaurant and a luxurious spa with own-brand organic products.The four-star Axel Guldsmeden is the environmentally friendly choice for a visit to Copenhagen – all products, food & drink, furnishings and services either organic, fair-trade or both.

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Property amenities

Parking

Free High Speed Internet (WiFi)

Fitness Centre with Gym / Workout Room

Bar / lounge

Bicycle rental

Pets Allowed ( Dog / Pet Friendly )

Taxi service

Conference facilities

Wifi

Restaurant

Breakfast available

Breakfast buffet

Complimentary tea

Special diet menus

Meeting rooms

Spa

Baggage storage

Non-smoking hotel

24-hour front desk

Dry cleaning

Laundry service

Ironing service

Room features

Private balcony

Safe

Minibar

Flatscreen TV

Room types

Non-smoking rooms

Suites

Good to know

HOTEL CLASS

HOTEL STYLE

Charming

Trendy

Languages Spoken

English, Danish, German

Location

100Great for walkers

Grade: 100 out of 100

257Restaurantswithin 0.5 km

50Attractionswithin 0.5 km

Colbjoernsensgade 14, Copenhagen 1652 Denmark

Name/address in local language

Getting there

Copenhagen Airport8 kmSee all flights

Sturup Airport53 kmSee all flights

København Hovedbanegård Station3 min

ForumCopenhagan Metro16 min

Car HireSee all Copenhagen car hire

See all nearby hotels

Nearby restaurants

Maple Casual Dining

669 reviews

4 minInternational

Smagsloeget (Vesterbro)

626 reviews

3 minFast food

Bowl Market Copenhagen

See all nearby restaurants

Nearby attractions

6 minTheatre & Performances

See all nearby attractions

2219Reviews38Q+A100Room tips

Reviews

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Hebert Santos wrote a review Apr 2023

Santander, Spain45 contributions31 helpful votes

Some issues

The Wi-Fi was terrible and we had problems in all 5 days we stayed. We couldn’t work from our room. I complained many times in the reception and the same answer was given “the technicians are working on it” We asked an alternative password for a meeting room and no one knew the password. Our room was smelling bad (I guess from the water pipes in the bathroom). Beautiful hotel and its structure. The staff are gentle. It’s a pity they have these problems nowadays. We also like the eco policy from the hotel

Date of stay: April 2023Trip type: Travelled as a couple

Room Tip: Make sure you have enough data in your telephone

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Mette Baasch, Other at Axel - Guldsmeden Hotels

Responded 2 weeks ago

Dear Hebert Thank you for your feedback as we are very sad to learn that your stay was not as good as we would have liked to offer. Unfortunately, after checking all internal routers, we found out the problem was external and the internet providerYousee was not able to solve the problem with the cable untill monday. We are truly sorry that this flawed your stay. We were also extremely frustrated. Providing internet is like providing water. It's an essential part of the hotel. Again we offer our deepest apologies for this very serious issue With kind regards Mette from Axel Guldsmeden

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

KateC129 wrote a review Apr 2023

Sydney, Australia113 contributions71 helpful votes

Sustainable, cozy and charming.

This hotel is like a warm hug from a good friend. It's cozy, relaxed and feels familiar. The location is nearnto Central Station, and not far from the meat-packing district. My room was cosy, but had everything I needed including a balcony. There is a conscious effort to reduce waste and use sustainable products. The bathroom makes the most of a small space, and a little more room in the shower would have been nice, but it works. Breakfast is fabulous, including the best Bircher muesli, as well as bread, pastries, eggs, cheese and fruit. But good to know if you're heading out early to a conference, breakfast on the weekend starts at 8am. I was disappointed to miss out on Saturday. But one of the staff made me a coffee, which was really appreciated. The staff are friendly and cheerful and it's a lovely place to stay. …

Date of stay: April 2023Trip type: Travelled on business

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Vittorio B wrote a review Mar 2023

Milan, Italy97 contributions95 helpful votes

Nice Hostel

Why did I choose this hotel? Thought it was a 4 stars, seemed to have priced correctly. No Axel Guldesmen other than the good location, gives little to its guests: - Small rooms --> barely the space for just the bed - Difficult to sleep later than 7 a.m. due to the very short curtains that do not fully cover the windows. - Very very basic service. Just a couple of tea bags and an empty (yes empty) water bottle (yes, an already used water bottle, not a canteen) - Unmade beds. If you re a couple will sleep under to different blankets despite on the same bed. - Personnel not particularly smiley - Quality of interiors is that of an average 3 stars hotel. Last, to give an elegant touch, a few ladies awaiting for "generous friend" just next to the door, every night. Easy to find something just cheaper for the same quality or better for the same. Not coming back. …

Date of stay: March 2023

Value

Location

Service

Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

1 Helpful vote

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Response from Mette Baasch, General Manager at Axel - Guldsmeden Hotels

Responded 4 Apr 2023

Dear Vittorio We are sad to hear that you were not happy with your stay. I am also sorry that you did not come to us in reception during your stay as we could have clarified or helped you with your concerns. We love happy guests and usually we find a way to resolve things. As I can see you booked a normal double standard room at quite a low rate. Your room is by no means small compared to a normal Copenhagen double room, but of course had you booked a double superiour there would have been more space. We have both coffee and tea inside the room. The organic coffee bags just look a little different than normal, so it sounds like you overlooked it. As for the water bottles they are of course new - but on purpose we do not have bottled water. Instead we put an empty bottle for guests to fill up. The tap water is excellent here in Denmark and we encourage our guests to buy less plastic bottles and fill and bring our empty ones with them around town. Sustainibility is very important to us and our guests usually really appreciate this. As for the duvets this is standard in Scandinavia that theres 2 and not not 1. We have 1 per person but they are not blankets, but real big and fluffy, so most guests love them. Sorry that this was not to your taste. As for the decor we are sorry to hear that our decorations do not fit your taste. we usually have comments that our guests love the interiour but of course take note of your view on this. We wish you happy travels in the future. All the best Mette from Axel

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Aimee G wrote a review Mar 2023

2 contributions

Would Not Book Again

Me and my partner were due to stay in the hotel on 13th February for 2 nights. Unfortunately on the Friday prior I had a medical issue that prevented me from flying under doctors advice as I required hospital appointments on the 13th and 15th February. We emailed the hotel the same afternoon on the 10th regarding a possible cancellation and we received an email back advising that it wasn’t possible and they looked forward to seeing us. On responding to their insensitive email, they then invoiced us, charged the hotel to our account and sent us an email thanking us for our stay on Friday 10th (3 days before our stay was due) We appreciated that a cancellation may not have been possible but at no point was we offered an alternative date so the money we paid was lost. The Customer service was shocking, they showed no empathy and their emails/ invoices were very unwelcome at an extremely traumatic time. Wouldn’t book to stay at their hotel again.…

Date of stay: February 2023

Service

Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Mette Baasch, General Manager at Axel - Guldsmeden Hotels

Responded 14 Mar 2023

Dear Aimee We are very sorry that we assist you in cancelling your stay, but according to your terms and conditions you booked a fully non-refundable reservation. This is at a lower rate and cannot be altered - just as it is with plane tickets booked at non-refundable rates. You booked on an online travel site, but had you booked directly on our own website guldsmedenhotels, which is in every which way a better deal, cancellation would not have been a problem. We highly recommend booking directly with the hotel and not on other travel sites if you do not carry travel insurance. We are sympathetic to any guests urgent medical issues, but these s as a rule are to be covered by the guest/ your travel insurance. With kind regards Mette

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Paula G wrote a review Feb 2023

1 contribution

Lovely hotel!

Really really nice hotel with nice service! The beds where comfortable, clean room, luxurios bathing articles, delicious breakfast! The spa was really nice but felt a bit small when it got to crowded - a tip would be to have a maximum of people during different time periods maybe?

Date of stay: February 2023

Value

Rooms

Service

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Dominic R wrote a review Feb 2023

1 contribution

5 stars all round

100 % 5 stars ! Super friendly staff and amazing service, very clean and fresh spa and great choice of fresh salads and cooked breakfast The room was super cool and very clean with all the facilities we needed and more ! Thank you very much ! Definitely recommend!

Date of stay: February 2023Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Ingrid E wrote a review Feb 2023

Trondheim, Norway1 contribution

Lovely atmosphere with good food

A lovely atmosphere, good breakfast and a really nice spa. We had a great time and we will come back! It’s also close to both the trainstation and metro with a lot og nice cafees and restaurants in the neighborhood.

Date of stay: February 2023Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Anne M wrote a review Feb 2023

7 contributions1 helpful vote

My favorite hotel in Copenhagen

I stay at Axel Guldsmeden approximately twice every month when in CPH for work. I always find that the staff are friendly and professional. the rooms are great - clean and beautiful. And I love the eco concept, which is taken seriously.

Date of stay: February 2023

Rooms

Cleanliness

Service

Trip type: Travelled on business

Room Tip: Choose building 2, if you add spa, to avoid going outside to get to the spa from your room.

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Linsey M wrote a review Jan 2023

London, United Kingdom14 contributions6 helpful votes

Great location, but some elements disappointing

The hotel is in a great location, a few minutes walk from the Central station and Tivoli Gardens. The lobby and bar areas were really nicely decorated and welcoming, and the bed was very comfortable and i did sleep well. However the room needed some focus on cleanliness in some areas - particularly things like the bath extractor fan, which was covered in black dust, and some care and attention is needed to some of the amenities and decoration - the curtains in my room for instance were hanging off the rails and didnt meet so the lights from the courtyard were shining through all night. The hotel also advertises that it has eco branded toiletries in the bathrooms - which indeed it did, but unfortunately in my room on arrival they did not appear to have been refilled (they were partially refilled on subsequent nights). The breakfast was reasonable, and the pastries and bread were good, but the hot food was luke warm at best, and on one day positively cold. For a 4 star hotel, I would have expected better standards at relatively basic things. I had paid for access to the spa throughout my stay- unfortunately however the jacuzzi wasn't working throughout, which was a shame. The spa itself is quite small, but is beautifully decorated (it does get very busy on Saturday evenings though!). Overall it was a comfortable enough stay, and the location was great, however if I was to return to Copenhagen I probably would not stay here again.…

Date of stay: January 2023Trip type: Travelled solo

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Response from Mette Baasch, General Manager at Axel - Guldsmeden Hotels

Responded 7 Feb 2023

Dear Caroline. Thank you for your kind words. We're happy that you liked the bar and lobby, but we we are truly sorry that we didn't fully live up to your expectations. I sincerely hope that you had a chance to express your concerns at check out and we were able to rectify the situation, but if not please contact us on axel@guldsmedenhotels.com. From this review we are not able to find the booking. Again, thank you for your feedback. All the best

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

gewaagt wrote a review Jan 2023

3 contributions2 helpful votes

Beautiful Design right in the Center of Copenhagen

Very convenient location, good vibe, beautiful interior and healthy breakfast. We had an overall great time there. I especially liked the bed design and the mattress and in the double superior the bathroom with the tub was really nice as well.

Date of stay: January 2023Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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