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Best Western Hotel Carlton

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#45 of 63 Hotels in Helsinki
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1 room 2 adults 0 children
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Best Western Hotel Carlton
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176 Reviews from our TripAdvisor Community

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Showing 95: English reviews
United States
Reviewed 6 days ago NEWvia mobile

We arrived early in the morning and they allowed us to check-in by noon which was wonderful after a long flight from the States. We were only there for one evening and when staff told us about the breakfast times and we said we would not make it due to the fact we needed to leave at 5:15am to get...

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Helpful?
Thank Eurotrancegirl
Ireland
Reviewed 4 weeks ago

We stayed here for a few nights in November and really enjoyed our stay. The room was large and clean and modern. Staff were friendly and there is a nice café/bar and lovely restaurant that we had lunch in one of the days, and the food is really nice and good value for money. Only slight issue was the heat...

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Helpful?
Thank MrsKCIreland
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear MrsKCIreland, Thank you for taking some time to share your Tripadvisor review. I'm delighted to hear that you enjoyed your stay and liked our LOST In Helsinki restaurant. Please note that we have adjustable radiators and guests can lower the temperature should they feel it too hot or uncomfortable during the winter time. I'm looking forward to welcoming you...

Mornington Peninsula, Australia
Reviewed 17 December 2016

We had a late flight into Helsinki, then a late night flight out, this hotel is close to some key things you can see, and not far from the bus terminal for Finair. It was a bit dated in some places, but not expensive and staff were happy to help find a place to eat seeing we got in about...

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Helpful?
1Thank Corey B
Markku L, Johtaja at Best Western Hotel Carlton, responded to this review

Dear Corey B, Thank you for your kind Tripadvisor review. I'm happy to hear that you enjoyed your stay and liked our staff. As you mentioned, we are located near the Helsinki Central Railway Station and therefore guest can easily take a bus or train to Helsinki-Vantaa Airport. I'm looking forward to welcoming you back in the near future. Happy...

Leeds, England, United Kingdom
Reviewed 18 November 2016

Looked for a central hotel close to the train station and main bus station. Bus from airport stop at this station (end station) and cost Euro6.50 takes about 30 minutes. The hotel is just up the hill behind the station. Good wifi connection and breakfast. Very querky one. Steps to first floor no elevator. Next to a good Irish pub...

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Helpful?
Thank Jorgen L
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Jorgen L, Thank you for your positive Tripadvisor review. I'm delighted to hear that you enjoyed your stay. I'm looking forward to welcoming you back in the near future. Yours sincerely, Markku L Hotel Manager

Wooler, United Kingdom
Reviewed 24 September 2016 via mobile

Friendly staff, very close to station, shops etc and yet quiet. Great restaurant and cafe downstairs and good breakfast. Lots added facilities E.g. computer and printer, tea, coffee and milk available. Spacious quirky room with great shower.

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Helpful?
Thank Pam B
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Pam B, Thank you for your review. I'm delighted to hear that you had a pleasant stay. We hope to see you again at Best Western Hotel Carlton. Kind regards, Markku L Hotel Manager

Greater Manchester, United Kingdom
Reviewed 20 September 2016

This hotel is in a good location, a couple of minutes walk from the central station and 5-10 minutes walk to the harbour front. The receptionist was friendly and welcoming, despite it being late when we arrived. The breakfast was good and filling - we particularly liked the porridge. The rooms are a little dated and uninspiring - I suspect...

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Helpful?
Thank Christopher G
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Christopher G, Thank you for taking some time to share your review. It's true that our location is convenient for business and leisure travelers as we are located in the core center of Helsinki. I'm happy to hear that you liked our breakfast. The porridge is also my favorite as a marathon runner I like to eat it every...

Winnipegosis, Canada
Reviewed 13 September 2016

Good location but a real dump. The rooms are small, and I got put into a room which had no windows. I felt really claustrophobic. The wifi was weak. The only good thing about this hotel is the nice staff. One day the room never got cleaned. Only stay here if you don't have a better place to go to....

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Helpful?
Thank Philip K
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Philip K, Thank you for taking time to share your Tripadvisor review. I'm sorry to hear that you didn't like your room. We have few rooms without windows, however, guests can always have the option to stay in a room with windows. I'm pleased to hear that you liked our staff and location. We are located conveniently near the...

Bournemouth, United Kingdom
Reviewed 8 September 2016

Stayed at this hotel last Friday, the hotel staff were really helpful from the beginning. They allow us to drop our luggages at the reception and we had a late check-in since we want to visit a bit the city. Around midnight, when we checked in, we discovered that our luggages were already in the room and it was a...

Review collected in partnership with Best Western
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Helpful?
Thank SergioForce
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear SergioForce, Thank you for your kind words. I'm pleased to hear that you enjoyed our service and breakfast. I hope to see you soon again at Best Western Hotel Carlton. Best regards, Markku L Hotel Manager

Ostend, Belgium
Reviewed 4 September 2016

this hotel has a perfect location and very friendly service! That said the rooms are in urge of an update and very very small! I was dissapointed there was no bath but only a shower and no place to put my toiletries too. Not much channels on tv. If you stay here on a Saturday night be warned! There is...

Review collected in partnership with Best Western
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Thank eden966
Preston, United Kingdom
Reviewed 3 September 2016

The hotel is about 4/5 mins walk from the train (& airport bus) station. It is an unusual entrance to a hotel as it is essentially a single door into a coffee shop. The hotel reception is at the back of the coffee shop. The staff were extremely helpful/friendly and will deliver your bags to your room (if requested) due...

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Helpful?
Thank Pamela633
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Pamela633, Thank you for your Tripadvisor review. I'm happy to hear that you enjoyed your stay and liked our restaurant. We opened completely new restaurant called Lost In Helsinki in the early August. At the same time the breakfast area was renovated and we have received a lot of good feedback regarding this refurbishment. Additionally, the quality of food...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Robert's Coffee
Robert's Coffee
Cuisines: Cafe
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Best Western Hotel Carlton has an excellent location in the very heart of Helsinki. Superb shopping and sightseeing possibilities, museums, wonderful restaurants, urban nightlife and a casino are all within a short walking distance. On-site you will find our lively coffee shop and Lost In Helsinki restaurant. Whether travelling for business or pleasure, Best Western Hotel Carlton is the perfect choice for you to spend your nights in comfort and security! Our friendly staff is always happy to help you with any request you may have. ... more   less 

Additional Information about Best Western Hotel Carlton

Address: Kaisaniemenkatu 3, Helsinki 00100, Finland
Region: Finland > Uusimaa > Helsinki > Vironniemi
Price Range: $141 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Carlton 3*
Number of rooms: 21
Reservation Options:
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Hotel Style:
#10 Green Hotel in Helsinki
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Hotel Carlton staff and other travellers.
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Questions? Get answers from Best Western Hotel Carlton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the street side rather than inside where there might be no windows.”
 of 5 bubbles 185philipk, 12 Sep 2016 | Read review
“Rooms at the back are quieter, especially if you want to open the window due to lack of air conditoning.”
 of 5 bubbles Pamela633, 3 Sep 2016 | Read review
“Ask for a room with a window, some rooms do not have one I heard.”
 of 5 bubbles ObjectiveTraveler3, 7 Jul 2016 | Read review
“A bit far away from the door is better”
 of 5 bubbles Buda2011, 20 Jun 2016 | Read review
“Don't get a room next to the stairwell, the security door on the first floor bangs..!!”
 of 5 bubbles CjK1975, 1 Jun 2016 | Read review
5 of 5