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Best Western Hotel Carlton

Hotels.comUS$128*
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#44 of 63 Hotels in Helsinki
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$309*
US$128*
US$309*
US$127*
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Best Western Hotel Carlton
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183 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Winnipegosis, Canada
Reviewed 13 September 2016

Good location but a real dump. The rooms are small, and I got put into a room which had no windows. I felt really claustrophobic. The wifi was weak. The only good thing about this hotel is the nice staff. One day the room never got cleaned. Only stay here if you don't have a better place to go to....

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Helpful?
Thank Philip K
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Philip K, Thank you for taking time to share your Tripadvisor review. I'm sorry to hear that you didn't like your room. We have few rooms without windows, however, guests can always have the option to stay in a room with windows. I'm pleased to hear that you liked our staff and location. We are located conveniently near the...

Bournemouth, United Kingdom
Reviewed 8 September 2016

Stayed at this hotel last Friday, the hotel staff were really helpful from the beginning. They allow us to drop our luggages at the reception and we had a late check-in since we want to visit a bit the city. Around midnight, when we checked in, we discovered that our luggages were already in the room and it was a...

Review collected in partnership with Best Western
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Helpful?
Thank SergioForce
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear SergioForce, Thank you for your kind words. I'm pleased to hear that you enjoyed our service and breakfast. I hope to see you soon again at Best Western Hotel Carlton. Best regards, Markku L Hotel Manager

Ostend, Belgium
Reviewed 4 September 2016

this hotel has a perfect location and very friendly service! That said the rooms are in urge of an update and very very small! I was dissapointed there was no bath but only a shower and no place to put my toiletries too. Not much channels on tv. If you stay here on a Saturday night be warned! There is...

Review collected in partnership with Best Western
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Helpful?
Thank eden966
Preston, United Kingdom
Reviewed 3 September 2016

The hotel is about 4/5 mins walk from the train (& airport bus) station. It is an unusual entrance to a hotel as it is essentially a single door into a coffee shop. The hotel reception is at the back of the coffee shop. The staff were extremely helpful/friendly and will deliver your bags to your room (if requested) due...

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Helpful?
Thank Pamela633
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Pamela633, Thank you for your Tripadvisor review. I'm happy to hear that you enjoyed your stay and liked our restaurant. We opened completely new restaurant called Lost In Helsinki in the early August. At the same time the breakfast area was renovated and we have received a lot of good feedback regarding this refurbishment. Additionally, the quality of food...

Hancock, Michigan
Reviewed 2 September 2016

Great location, just a short walk from the train station. Modern room, adequate size, great water pressure, extra comfortable bed. Staff was attentive. Overall a very positive experience for international visitors.

Review collected in partnership with Best Western
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Helpful?
Thank F2859YJjohnn
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear F2859YJjohnn, Thank you for taking some time to share your review. I'm delighted to hear that you had a pleasant stay. I hope to see you again at Best Western Hotel Carlton. Best regards, Markku L Hotel Manager

Reviewed 4 August 2016 via mobile

This hotel is located by museums, the train station, tour buses, and more. You really can't ask for a better location. It's not just the location that makes this hotel exceptional, it's the service. Reception was so nice and super helpful. We were able to lick our bags up while we walked around, both the day we arrived and the...

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1Thank RadicalBMXers
Philadelphia, Pennsylvania
Reviewed 15 July 2016 via mobile

This is a terrific hotel in a great location in Helsinki. Staff were unfailingly helpful and friendly. Room was large and had a fridge. It also had a wonderful shower. The noise from the busy street below can be loud if the windows are open, but, once you close the double-paned windows, the street noise essentially disappears. The rooms are...

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Helpful?
1Thank Philly700
Markku L, Hotel Manager at Best Western Hotel Carlton, responded to this review

Dear Philly700, Thank you for positive Tripadvisor review. I'm looking forward to welcoming you back in Best Western Hotel Carlton. Kind regards, Markku L Hotel Manager

Reviewed 7 July 2016

Our room was right on the street but we have never slept so well, undisturbed by the noise. Staff was pleasant and courteous and BBC which was not available the first 2 days for a technical problem, was fixed as promised in two days. Healthy Breakfast and soft jazz music were a good way to start the day. It is...

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Helpful?
Thank ObjectiveTraveler3
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Reviewed 21 June 2016

Location perfect. In the heart of Helsinki. Still not too noisy. Minibar in the room. Rooms are basic, but ok. A bit different hotel experience; small reception, access with a code. Good sleep in a comfortable bed. Breakfast was a disappointment this time; no bacon, milk or juice; well yes but you had to ask for it.

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1Thank Buda2011
Ballerup, Copenhagen, Denmark
Reviewed 8 June 2016 via mobile

The Best Western Carlton, is somewhat a bit odd place, walking into the reception, which by the way is tucked away behind the stairs to the rooms, you find yourself in the middle between a small restaurant/bistro and a coffee bar. The staff was friendly enough, and the wifi surprisingly was very good. They serve a small but useful breakfast...

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Helpful?
Thank Kennet J

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Robert's Coffee
Robert's Coffee
Cuisines: Cafe
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Best Western Hotel Carlton has an excellent location in the very heart of Helsinki. Superb shopping and sightseeing possibilities, museums, wonderful restaurants, urban nightlife and a casino are all within a short walking distance. On-site you will find our lively coffee shop and Lost In Helsinki restaurant. Whether travelling for business or pleasure, Best Western Hotel Carlton is the perfect choice for you to spend your nights in comfort and security! Our friendly staff is always happy to help you with any request you may have. ... more   less 

Additional Information about Best Western Hotel Carlton

Address: Kaisaniemenkatu 3, Helsinki 00100, Finland
Region: Finland > Uusimaa > Helsinki > Vironniemi
Price Range: $143 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Carlton 3*
Number of rooms: 21
Reservation Options:
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Hotel Style:
#10 Green Hotel in Helsinki
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Hotel Carlton staff and other travellers.
2 questions
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Melbourne
2 months ago

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Questions? Get answers from Best Western Hotel Carlton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the street side rather than inside where there might be no windows.”
185philipk, 12 Sep 2016 | Read review
“Rooms at the back are quieter, especially if you want to open the window due to lack of air conditoning.”
Pamela633, 3 Sep 2016 | Read review
“Ask for a room with a window, some rooms do not have one I heard.”
ObjectiveTraveler3, 7 Jul 2016 | Read review
“A bit far away from the door is better”
Buda2011, 20 Jun 2016 | Read review
“Don't get a room next to the stairwell, the security door on the first floor bangs..!!”
CjK1975, 1 Jun 2016 | Read review
5 of 5
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US$128* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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