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Sofitel Luxembourg Europe

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837 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Luxembourg Europe
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Showing 389: English reviews
The Netherlands
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 October 2016

In my opinion, the hotel chain Sofitel, this so-called 5 star hotel, is purely and simply overrated! Terrible service, extremely rude and far from being professional staff. Was not impressed with the simplicity of the hotel or rooms for that matter - very basic feeling to this hotel and staff!

Helpful?
1 Thank 302annie
H1314GM, General Manager at Sofitel Luxembourg Europe, responded to this review

Dear 302annie, Thank you very much for having shared your recent hotel experience with us. I am very sorry to hear that your recent stay did not meet your expectations and that you were let down by our service. We was very shocked by your comments regarding the courtesy of our staff. Even though you hotel stay was not what... More 

United States
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 October 2016

The rooms and the staff were amazing at this hotel. It is also near the bus lines so it made getting around easier since the hotel was not near anything. The only issue I had with this hotel was that everything was expensive. If you wanted breakfast it was €28. Even just getting coffee there was a charge. We ate... More 

Helpful?
Thank Yeppersitsme
London, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 October 2016 via mobile

As a gold member of Accor, very disappointed. Location is good but not the hotel. Extremely bad service. The room had a stinky smell but they seem to say that's the norm. Won't recommend at all this hotel.

Helpful?
Thank LHR_OP
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review

Dear LHR_OP, Thank you for having taken the time to inform us about your dissatisfaction of your recent stay. You wrote your comment just after your check in and ,fortunately,the rest of your stay was very nice. Like already discuss with Jeanne, we were very sad and concerned by your bad experience at the check in. Nevertheless, we was very... More 

Athens, Greece
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 September 2016 via mobile

An amazing and fabulous hotel! We stayed there only for a weekend and everything was totally perfect. Great clean room, nice and friendly personnel and a giant breakfast buffet full of almost everything and as for the quality it was simply perfect. It's not a cheap hotel but definitely worths every penny! We'll totally visit again!

Helpful?
1 Thank Doplayy
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review

Dear Doplayy, First of all, we would like to thank very much for your amazing comment after your stay at the Sofitel Luxembourg Europe. Receiving so positive feedback is a real pleasure. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2016

My first stay at Sofitel Europe Luxembourg dates back to 2009 with a couple of friends. We were staying over mainly due to its well known Havana lounge. Having one of the classiest, old school and most spacious inside cigar lounge that I know off, it instantly won me over. The staff has always been top notch ever since, offering... More 

Helpful?
1 Thank Afsh M
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review

Dear Afsh M, Thank you very much for your loyalty at the Sofitel Luxembourg Europe and for having taken the time to leave this very nice comment on Tripadvisor ! It was a pleasure to welcome you back ! I will share your compliments about the staff with all my team! I am sure that this feedback will serve as... More 

1 review
Reviewed 23 September 2016

Bar SixtyFour and the Havanna Lounge this place is providing is by far the best experience I have ever had when it comes to enjoying a good smoke and a whisky at the end of a hard working day. On any occassion I've been at Sofitel Kirchberg, the staff has been extraordinary to finding the right combination for the drink... More 

Helpful?
Thank Michel H
Meerbusch, Germany
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 September 2016 via mobile

Stayed overnight on a recent weekend break. Staff are very friendly and competent especially young Ilias at reception. However the room was disappointing. It was large but dated. The mini bar area looked like it hadn't been cleaned for a while as it was full of dust (see pics). The little fridge was covered with cardboard and inside there were... More 

Helpful?
Thank ippoippo
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review

Dear Ippoippo, First of all, we would like to thank you for considering The Sofitel Luxembourg Europe and for taking the time to share your recent hotel experience with us. We are sorry to read that your stay did not meet your expectations. As you know your comments and suggestions are essential to help us to continually improve the quality... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 September 2016 via mobile

I was in lux for an interview and lost my luggage at the airport with my clothes and shoes. The hotel staff was so helpful ! This man at the reception Noorudin - he went out if his way to help me! Drove me to the only open mall in the city at 8am and guided me through alot of... More 

Helpful?
1 Thank Hyra Z
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this review

Dear Hydra Z, Thank you very much for taking the time to leave your feedback on TripAdvisor. It is a true pleasure to read about your experience with us. I look forward to sharing your wonderful feedback with Noureddine ! Thank you again for sharing your experience, we hope that your next visit will be as pleasant as the previous... More 

Cambridgeshire, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 September 2016 via mobile

Firstly the staff here are very helpful and speak perfect English. The room was big and the bathroom large. Typical big hotel layout with large central empty area with rooms on each floor around the edge in an oval shape. Yes it's about 30 minutes walk from city centre and it is in the European district. They were s bit... More 

Helpful?
Thank James C
H1314GM, General Manager at Sofitel Luxembourg Europe, responded to this review

Dear James C, We would like to thank you very much for having chosen the Sofitel Luxembourg Europe and for having taken the time to leave this wonderful coment on Tripadvisor. What a pleasure to read your opinion about our property ! We are very happy to know that you had a wonderful experience with us. I have shared your... More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
Reviewed 29 August 2016

was in Luxembourg coordinating a wedding and I wouldn't have been to pull it off without losing my sanity if it hadn't been for the help, support, professionalism, patience, generosity and calm of the staff my gratitude goes especially to Paul at reception who greeted me so warmly with a beaming smile and knew right away how to help; before... More 

Helpful?
Thank ina123456789
H1314GM, General Manager at Sofitel Luxembourg Europe, responded to this review

Dear ina123456789, We would like to thank you very much for having chosen the Sofitel Luxembourg Europe and for having taken the time to leave this wonderful coment on Tripadvisor. What a pleasure to read your opinion about our property ! We are very happy to know that you had a wonderful experience with us. I have shared your comments... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Luxembourg Europe is the only 5-star hotel in the new economic and cultural district of the "Plateau de Kirchberg" in Luxembourg. It is in the midst of the European Institutions and the business district, less than 10 minutes from the city center and offers easy access to Findel Airport and the highway system. There is a wide variety of cultural and business venues close to the hotel. ... more   less 

Additional Information about Sofitel Luxembourg Europe

Address: 4 Rue du Fort Niedergruenewald | Quartier européen Nord, Plateau de Kirchberg, Luxembourg City 2226, Luxembourg
Region: Luxembourg > Luxembourg District > Luxembourg City
Price Range: $134 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Luxembourg Europe 5*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Odigeo, Priceline and Travelocity so you can book your Sofitel Luxembourg Europe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Luxembourg Hotel Luxembourg City
Accor Luxembourg City
Sofitel Luxembourg City
Luxembourg City Sofitel
Sofitel Luxembourg Europe Luxembourg City
Hotel Style:
#1 Family Hotel in Luxembourg City
#2 Best Value Hotel in Luxembourg City
#3 Luxury Hotel in Luxembourg City
#3 Romantic Hotel in Luxembourg City
#4 Business Hotel in Luxembourg City
#7 Green Hotel in Luxembourg City
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Luxembourg Europe staff and other travellers.
7 questions
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Bristol, Connecticut
Bristol, Connecticut

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Questions? Get answers from Sofitel Luxembourg Europe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the suite. Life is two days and one is already gone”
 of 5 bubbles Elzevires, 9 Oct 2016 | Read review
“all quiet it seems but a bit stuffy.”
 of 5 bubbles 107IanM107, 7 Jul 2016 | Read review
“Food is really good. So not many places nearby but this ticks all the food and bar boxes”
 of 5 bubbles 426jackiej, 26 May 2016 | Read review
“High floors are the best. Good view and quite. Become an accor member and you will receive special treatments.”
 of 5 bubbles DJYukon, 14 May 2016 | Read review
“Rooms on higher floors.”
 of 5 bubbles Aida656, 28 Dec 2015 | Read review
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