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Traveller (60)
Room & Suite (63)
Dining (25)
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Overview
  • Excellent44%
  • Very good36%
  • Average14%
  • Poor4%
  • Terrible2%
Travellers talk about
“la massana”(12 reviews)
“secret escapes”(8 reviews)
“hot tub”(8 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Hot Tub
Non-Smoking Rooms
Restaurant
Room Service
Suites
4 Star Hotel
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29 Jul30 Jul
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1 room, 2 adults, 0 children
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Reviews (176)
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Traveller rating
24
19
6
2
1
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24
19
6
2
1
Show reviews that mention
All reviewsla massanasecret escapeshot tubsteam roomfree busski busbuffet stylesaladevery nightirish barski triplovely staffgood sizeexcellent hotelan hourevening mealgreat value
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1 - 5 of 52 reviews
Reviewed 28 May 2018 via mobile

Amazing holiday, amazing hotel. Super cute. Friendly staff, good drinks, reasonably priced. Little spa facilities are great. Rooms are clean and have everything you need. I got engaged at this hotel so it means a little extra to me... ❤️

Thank hails2016
Reviewed 10 March 2018 via mobile

Nice reception, very friendly staff. Good but limited self service buffet. Free transport to the slopes. No shops walkable. None. Not a bean. Take anything medical you may need, pills, ear plugs etc. Very powerful shower.

Thank Ifmurphy
Response from Marta P, Director de Relaciones con Clientes at Hotel MuResponded 12 March 2018

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 4 March 2018

The staff were very friendly, and went out of their way to accommodate for our dietary requirements (we're both vegan), so we were very well fed all week. We arrived late due to a mix up getting our transfer from the airport, and were dreading...More

Thank fingalplumpton
Response from Marta P, Director de Relaciones con Clientes at Hotel MuResponded 5 March 2018

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Reviewed 26 January 2018 via mobile

My boyfriend and I booked through secret escapes as we wanted to try skiing somewhere other than the alps! Despite the long journey from Barcelona Hotel Mu provided the perfect little winter retreat. On check in we received our lift passes and the tickets for...More

3  Thank Gemma C
Response from Marta P, Director de Relaciones con Clientes at Hotel MuResponded 29 January 2018

Dear Guest, Thank you very much for posting your review about your recent stay with us. We are very happy to read your comments and to know your stay in our hotel was great. We hope to welcome you again very soon. Sincerely,

Reviewed 24 January 2018 via mobile

A friend and I stayed here 18th-23rd January and had a great stay! We stayed on HB basis and couldn't complain,the evening meal always had soup,fish and meat choices along with pasta or rice! Plenty of choice! The breakfast included bacon,little sausages,scrambled egg was always...More

1  Thank shaunpaulh
Response from Marta P, Director de Relaciones con Clientes at Hotel MuResponded 29 January 2018

Dear Guest, Yhank you so much for your review about your recent stay with us. We hope you enjoyed your ski stay in Andorra, and we hope also to see you again very soon in the hotel. Best regards,

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Laundry Service
Room Service
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$73 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
Details
Price range
US$73 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
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Traveller (60)
Room & Suite (63)
Dining (25)
Amenities (54)
Questions & Answers
Ask a question
Kirra B
17 February 2018|
Answer
Response from cavegirl00 |
Hi, from memory there is a spa area though it is in the basement and quite small. I believe there is an option to book a massage but worth emailing the hotel directly, they were quick to respond to a couple of queries we... More
0
Votes
janet o
23 November 2017|
Answer
Response from cavegirl00 |
Hi. We booked through Andorra Resorts and who were great in answering all our questions. We had regular dialogue via email and then on the day we arrived we met the team. We only skied where our lessons were as we were... More
0
Votes
annettebeard
23 January 2017|
Answer
Response from Marta P | Property representative |
Hello annettebeard, Thank you for your question. It's difficult to predict how the snow will go by these dates, but I can tell you that the ski resorts are due to close on April 17. I hope this information was helpful. Kind... More
0
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