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Hotel Piolets Park & Spa

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Hotel Piolets Park & Spa
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794 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Wallasey, United Kingdom
Reviewed 10 March 2014

We have just returned from a weeks stay. We stayed on the 4th floor with a mountain view. The hotel was very clean and modern. We used the lockers at the hotel and also the minibus up to and from the gondola most days. They advertised that the bus stopped at 5pm, but as we were in afternoon ski lessons,...

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Helpful?
1Thank Jules F
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review

We are so glad you enjoyed your stay and we have also shared your comment with Leticia! Thank you for taking the time to write. We are really glad you had such a great experience at our Hotel, at the restaurant and the spa, and at the resort. All the best,

Reviewed 5 March 2014

We stayed at the piolets park and spa for a weeks skiing and really could not fault it! We emailed the hotel in advance and asked for adjoining rooms which on arrival they delivered. These aren't your usual adjoining rooms as there is one door off the corridor into a porch area with two doors, one each into each room....

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Helpful?
Thank Curtik
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review

What a great review! Thank you for your positive feedback. We are happy to hear that you enjoyed the location as well as the services of the hotel. As to the WiFi we are excited to state that the WiFi is being upgraded in both coverage and capacity. We are glad that the team was able to assist. Your feedback...

Edinburgh, United Kingdom
Reviewed 4 March 2014

We were really a little apprehensive after reading other reviews about this hotel. We were pleasantly surprised - really impressed with the communal areas the food was great lots of choice and kids always had something they liked. The kids club was a big hit with our 6 & 9 year olds. We found all the staff from reception to...

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Helpful?
Thank Pollypad
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review

Thank you for your feedback. We too believe we are positioned excellently in Soldeu, 300 m from Grandvalira. We are glad that you enjoyed the ski resort and that you aprecciated our free shuttle service to the slopes. This mini bus can get you to Grandvalira, door to door, in less than 5 minutes. Our hotel is a modern hotel...

Reviewed 24 February 2014 via mobile

Stayed for a week skiing. Left 23/2/14. Met mum-in-law there. When checking in staff realised we were together so went out of their way to get us adjoining rooms, which the kids loved. Nice sitting area in lounge, good place to chat and email photos home (didn't want to be on internet any more than that). Good selection of food...

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Helpful?
1Thank Lin_dasmit
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review

We are really glad you had such a great experience at our Hotel. We are glad you enjoyed our staff and the service they provide. We would love to make your next stay even better. Thank you!

Reviewed 24 February 2014 via mobile

We stayed here for a week over half term. Loved Andorra and Soldeu and gather this is one of the better hotels to stay at but really hoped for more. On the upside the food was very good, lots of choice for kids and grown ups, and the service in the restaurant was great. We didn't have to queue at...

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Helpful?
1Thank Milostaustell
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review

Thank you for your feedback about your stay with us. Your room was not to standard, and we apologize for that. As to the staff, we are sorry that you didn’t found it to be friendly. Much of the staff from the last winter seasons continues to stay with the hotel, and we have always been proud of the personalization...

Reviewed 19 February 2014 via mobile

Visited last year and "experienced service levels not experienced while Skiing before" and wrote my only ever review. Very surprised, and impressed to be met by same staff this year - that says a lot, and the same all round good experience. Brought another family with us and was worried about "over promising..." And relief, they're equally impressed and will...

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Helpful?
Thank RogerF7
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review

Dear Roger, Very happy to hear about your memorable stay, and about the team that was able to assist. Thank you for your feedback. We look forward to welcoming you and your friends back in the future. All the best,

bunkaluka
Reviewed 17 February 2014

The hotel itself is very nice. It's hard to tell if we got good value as we booked as part of a group. In any case, the single most frustrating aspect of the hotel is the wifi - none in the room, and a ridiculous token system at the front desk. Obviously you don't come to a ski resort to...

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1Thank bunkaluka
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review

Thank you for taking the time to provide feedback on your recent experience with us. It’s so great to hear that you enjoyed our hotel. We express regret for the internet access if it did not work properly during your stay. This winter, we are offering a new and free system which works as a “Hotspot” to improve the wireless...

Aylsham,Norfolk,England
Reviewed 6 February 2014

This was our first experience of skiing which was made all the more enjoyable by staying at this hotel (evidently not to be confused with the Hotel Piolets in the village centre). The food both at breakfast and in the evenings was very good with a wide selection on offer. Indeed in the evening there was also a chef on...

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Helpful?
1Thank JimD_7
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review

Thank you for taking the time to share your experience with us! We love to hear from our guests and so appreciate your feedback! We will certainly share your comments with the staff, All the best!

north wales
Reviewed 3 February 2014

Returned back from this hotel last night. Thought Id review today incase of people looking at booking. Firstly, there are 2 Hotel Piolets. One is this one (Piolets & spa) and then there is just Hotel Piolets. The 2nd is closer to Gondola but doesnt appear as nice, so be careful of dodgy reviews where they may have been reviewing...

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2Thank x9jpf
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review

It is a great pleasure to read such a thoughtful and detailed review! We hope we get an opportunity to host you again on a future trip to Andorra. All the best!

Folkestone, United Kingdom
Reviewed 25 January 2014

We have just returned from a weeks skiing holiday staying at the Ahotel Piolets Park and Spa. All in all we were more than satisfied with the hotel and would return. We had read the previous reviews but to be honest they didn't really seem to be for the same hotel that we stayed in. A couple of things could...

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Helpful?
1Thank Robert H
Relaciones Públ... P, Guest Relations Manager at Hotel Piolets Park & Spa, responded to this review

Thank you very much for choosing to share your experience. We are glad to see that you enjoyed your overall stay. Thanks for your feedback. See you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
4* mountain hotel, ideal for mountain lovers, families and a relaxing short break. It is situated 300 m away from the biggest ski station in southern Europe, Grandvalira and 18 km from Andorra la Vella with more than 1.500 shops. Hotel has 150 rooms. 76 Premium rooms completely renewed during 2016. All rooms have views onto mountains. Typologies available: double, triple, quadruple and suite. Buffet style restaurant with views onto the mountain and 8 show cooking areas. Lounge Bar with terrace. Mountain Wellness & Spa with dynamic swimming pool, indoor whirlpool, outdoor whirlpool, sauna and hammam. 7 health and beauty treatment cabins. Massage under request. Gym overlooking onto mountains. Kids' Club. Ski Room 100% renovated. Free shuttle to Soldeu ski station during winter. Sports shop with rental and sale. Outside car park and indoor garage. Room service. 24-hour reception. WIFI. ... more   less 

Additional Information about Hotel Piolets Park & Spa

Address: Carretera General 2, 19, Soldeu 100, Andorra
Region: Andorra > Canillo Parish > Soldeu
Price Range: $197 - $1,674 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Piolets Park & Spa 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park And Spa
Ahotels Piolets Park Soldeu
Hotel Style:
#1 Family Hotel in Soldeu
#2 Ski-In / Ski-Out Hotel in Soldeu
#2 Luxury Hotel in Soldeu
#2 Spa Hotel in Soldeu
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Piolets Park & Spa staff and other travellers.
8 questions
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Questions? Get answers from Hotel Piolets Park & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seemed to have beautiful views of the mountains”
 of 5 bubbles JulieC2909, 30 Dec 2016 | Read review
“They all seem to have mountain views”
 of 5 bubbles 838melanieb, 13 Apr 2016 | Read review
“Floor 5 has the furthest reaching views”
 of 5 bubbles Fincher, 15 Mar 2016 | Read review
“All the rooms seem to have a good outlook to the mountains.”
 of 5 bubbles denboy938, 15 Mar 2016 | Read review
“Best views are facing slopes of soldeu ski resort immediately across the road”
 of 5 bubbles U40PAsharonm, 9 Mar 2016 | Read review
5 of 5