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Sheraton Salzburg

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#11 of 137 Hotels in Salzburg
Certificate of Excellence
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Sheraton Salzburg
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952 Reviews from our TripAdvisor Community

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Showing 735: English reviews
Zurich, Switzerland
Reviewed yesterday NEW

We spent one night in the Shraton Salzburg. The rooms are nice and spacious, the location is good, next to the Mirabell palace and 10 minutes by foot to the old city. The whole place might need some renovation from its 80ies chic, but the service is excellent and very helpful.

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Helpful?
Thank DaKe72
Portland, OR
Reviewed 3 days ago NEW

We stayed in an updated room after first being assigned an old room. The new rooms are very nice and in-line with a luxury classification. The old rooms don't have that vibe. Walking to old town is takes about 15-20 minutes... not bad but next time I'd rather stay a little closer in. For visitors that prefer bus tours and...

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Helpful?
Thank julp29
Stockport, United Kingdom
Reviewed 1 week ago

Our first time in Salzburg and we picked a gem! We loved the Sheraton Salzburg, from the politeness of the front desk staff at check-in, to the central location and the wonderful piano bar! The Club Lounge was very very nice, one of the best lounges in the Starwood Hotel Portfolio! We went every night for an hour before going...

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Helpful?
Thank welovesunshine2
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "welovesunshine2", Thank you for your feedback. I am very happy to hear that you were satisfied with your stay at our hotel! My team and I are looking forward to hopefully welcoming you back at any time! With best regards, Herbert Mosbruck

Hampshire
Reviewed 1 week ago

We booked the Sheraton for a visit to Salzburg during Mozart week. The staff are wonderful - multilingual, polite, or very friendly if you want to chat. The bar and breakfast staff are particularly charming and nothing is too much trouble for them. The location near the Mirabell Gardens is pleasant with the Old Town not far away but the...

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Helpful?
Thank HampshireProf
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "HampshireProf", Thank you so much for your feedback. It is lovely to hear that you were satisfied with the staff and the service provided could meet your expectations. I am sorry to hear that the breakfast was a little pretentious for you. We would also offer a continental breakfast or á la carte breakfast instead of the big buffet,...

Sydney, Australia
Reviewed 1 week ago

This visit was 50/50. The staff were a little awkward and rude when communicating and they didn't seem to show much interest that this was our first trip to Salzburg. The Hotel itself is historic, but the rooms are modern and large with great views of snow on the mountains. My in-laws loved this hotel, however we had much better...

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Helpful?
Thank Mitch H
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Mitch, Thank you for your comment - I do really appreciate it. I am happy to hear that you were satisfied with the hotel and the rooms. On the other hand I would like to apologize for what might went wrong with the communication between my team and you. I have already talked to my staff members to figure...

Carmel
Reviewed 2 weeks ago

Love the personal service of this hotel. For the ultimate special treatment order room service!!! They will set your room table for you with style. Really impressed how much they went out of the way to make us feel welcomed.

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Helpful?
Thank Cathy G
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Cathy, Thank you for your lovely words. I am happy that you enjoyed your stay and especially our room service. I have forwarded your comment to my team. We are all looking forward to hopefully welcoming you back soon! With best regards, Herbert Mosbruck

South End, Massachusetts
Reviewed 3 weeks ago via mobile

Its the first time ive been here and the staff couldnt be any more friendlier. They were very helpful from the moment we check in then in the breakfast and the restaurant where we had lunch. Everything was perfect. Sheraton Salzburg has such a lovely build with really nice views along the way. Would totally recommend.

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Helpful?
Thank frankdav25
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Frank, Thank you very much for your feedback. I am happy to hear that your stay was to your fullest satisfaction. My team and I are looking forward to welcoming you back at any time! With best regards, Herbert Mosbruck

County Dublin, Ireland
Reviewed 3 weeks ago

This was one of my best experiences ever of a hotel in which we hosted our EMEA team meeting. From the moment of arrival, the staff could not have been any friendlier. A special word of thanks to Lars the event Manager and Saskia on the front desk. I would highly recommend this hotel for any meeting. As a PA...

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Helpful?
Thank michellewenz
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Michelle, Thank you so much for your great feedback, which I have already forwarded to my team. We are very glad that you enjoyed your stay as well as the meeting amenities. My team and I are looking forward to hopefully welcoming you back! With kind regards, Herbert Mosbruck, General Manager

USA
Reviewed 3 weeks ago

I recently stayed for the third time at this hotel, and I've stayed at 3 other hotels in Salzburg including a Luxury Collection hotel. The hotel rooms were renovated approximately 3 years ago and they still look brand new. The only negative is the location is not in the center of the old town; however, it is still a relatively...

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1Thank Royce A
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "barbroyce", Thank you so much for your feedback. I am happy to hear that you were very satisfied with your stay at the Sheraton Grand Salzburg. My team and I are looking forward to hopefully welcoming you back! With best regards, Herbert Mosbruck

Bengaluru, India
Reviewed 4 weeks ago

I stayed at sheraton in October. We had a fantastic experience. The food was really good. Sheraton Salzburg wasn't like the remaining Sheraton hotels which are far bigger and more opulent. It is quite close to Mirabelplatz. Sheraton Salzburg is the perfect place to stay in the tiny little town of Salzburg

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Helpful?
Thank rohitravishankar
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "rohitravishankar", Thank you for your lovely feedback. I am glad to hear that you enjoyed your stay at our hotel. My team and I are looking forward to welcoming you back soon! With best regards, Herbert Mosbruck, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Restaurant Mirabell
Restaurant Mirabell
Cuisines: Austrian, European, Central European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Salzburg

Address: Auerspergstrasse 4, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range: $223 - $908 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Salzburg 5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Sheraton Salzburg Hotel Salzburg
Salzburg Sheraton
Hotel Style:
#1 Business Hotel in Salzburg
#8 Family Hotel in Salzburg
#9 Luxury Hotel in Salzburg
#13 Romantic Hotel in Salzburg
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Salzburg staff and other travellers.
6 questions
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4 days ago
10 months ago
Sherman, Texas
over a year ago

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Questions? Get answers from Sheraton Salzburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a modernised room on an upper floor with a garden view”
 of 5 bubbles HampshireProf, 10 Feb 2017 | Read review
“Die Zimmer in 5 Etage mit blick uber dem Park. :)”
 of 5 bubbles michellewenz, 30 Jan 2017 | Read review
“ask the rooms with the garden view”
 of 5 bubbles 104sv, 31 Dec 2016 | Read review
“Ask for a room on the 5th/6th floor which have recently been refurbished and ask for a view of the Mirabell gardens”
 of 5 bubbles rkid001, 30 Dec 2016 | Read review
“Get a room or suite on the renovated floors overlooking the park”
 of 5 bubbles NoelW552, 27 Dec 2016 | Read review
5 of 5