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InterContinental Wien, an IHG hotel, garners praise for its attentive service, with staff members frequently going above and beyond to accommodate guests. The hotel's prime location is a highlight for many travelers, offering easy access to local attractions and transportation.
Its cleanliness is also well-regarded, with spotless rooms and public areas. However, opinions are divided regarding the hotel's value and room amenities; some guests feel that the classic charm doesn't justify the high prices and note a need for updates in decor and facilities.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Satisfactory
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Hotel itself is a bit outdated, but staff made it up very well. Highly emotional intelligence for reception and porter when checking in. Bar staff was very friendly. Breakfast staff very friendly, but couldn’t handle the high amount of guests unfortunately. Buffet was well presented and good organized.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sales Marketing, Owner at InterContinental Wien, an IHG hotel
Responded 13 Sept 2024
Dear Arjan B, Thank you very much for your kind feedback! We are delighted to hear that you appreciated our great location and the friendliness and professionalism of our staff. It’s wonderful to know that our reception and porter teams made a positive impression during check-in, and that our bar staff contributed to your enjoyable experience. We also appreciate your understanding regarding the busyness during breakfast. We will certainly look into ways to improve our service during peak times to ensure that all guests can enjoy a smooth and pleasant breakfast experience. Your comments about the hotel being a bit outdated are duly noted, and we are continuously working on updates to enhance our facilities while maintaining the charm that many of our guests love. We hope to have the pleasure of welcoming you back soon and making your next stay even better! Best regards,
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We had a standard king room and thought the room and bathroom were very nice. The bed and pillows were comfortable and we slept well. We loved the location because it was a short walk to the center of the city, and Stadtpark was across the street as well as a metro station, so you could either walk or ride anywhere easily, including the train station. The staff was friendly and helpful and the concierge recommended several restaurants nearby that we enjoyed. Our room did not include breakfast, but there is coffee/tea maker in the room and there was a fruit bowl on the desk daily so you can help yourself to a piece of fruit. There were many places to eat nearby that were much cheaper than the hotel breakfast.
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joao_Everard, Front Office Manager at InterContinental Wien, an IHG hotel
Responded 11 Feb 2020
Dear RHtravels, thank you very much for taking the time in sharing your recent experience at the Intercontinental Vienna. I'm glad to hear that you've enjoyed the provided room as well as the location of the hotel. I especially appreciate your feedback in regard to our colleagues being friendly and helpful & am very happy that the concierge team has been able to offer satisfying recommendations, to make your stay as memorable as possible. The entire team of Intercontinental Vienna is hoping to welcome you back, in the near future. With best regards from Vienna, Philipp Gotschy | Assistant Manager
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Stayed here for four nights in Nov 2019 with my family. As a Platinum member got upgraded to their Studio suite room which was nice as it was a large room with a sitting area and nice large closet as well. The breakfast was very good and was part of our package. The location is great as the Stadtpark is right opposite so a nice option for a stroll and to see Strauss's statue, etc. And of curse the Stadrpark metro station is right there as well. The hotel is also a ten minute walk to the city center so ur close enough, but not that close to be in the heart of the walking area. The hotel is I guess a bit dated now but given that you're not spending that much time in the room, it's fine. Esp if you get a suite category!
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Date of stay: November 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joao_Everard, Manager at InterContinental Wien, an IHG hotel
Responded 2 Feb 2020
Dear vman63, thank you for taking the time to share your feedback with us. It is great to read that you have made a good use of our central location and had fun exploring the city. The city park right across the street is a wonderful oasis with a pond in the middle and perfect to escape the busy city vibes. I am glad you have enjoyed your stay with us. we do our best to upgrade our loyal Platinum Elite Members every time the occupancy allows us to! I hope to welcome you here soon again. Best regards from Vienna, Marina Oblak Assistant Manager
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We had 2 Suites booked for a few nights just prior to Christmas but after reading some reviews here I was anxious about my choice prior to my arrival.
Luckily I was very pleasantly surprised, I had requested rooms close to each other but understood if this was not possible however we were given great rooms with superb views on the top for sharing their own entrance corridor. The staff had acknowledged my wife's birthday with a lovely cake and personalized card too. As we were two families of 4 I assumed the rooms would be small but we had plenty of room and 2 bathrooms really made a difference.
Working in the travel industry and having stayed as some excellent hotels my expectations are always high but I would say managed too and on this occasion, they were exceeded. The location was perfect only a short walk anywhere, breakfast was everything you could possibly need and of good quality. The club lounge was well stocked and was a great place to get some work done prior to the family waking up and also for drinks and canapes in the evening.
I would highly recommend a stay here and would stay here again if I am fortunate to return to Vienna.
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Date of stay: December 2022
Value
Service
Sleep Quality
Room Tip:top floor corner suites
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here last week for 3 days using our IHG points. We’re pleasantly surprised that we were upgraded to a junior suite ! We’ve never experienced that here in the US. The service was exceptional from the bell service to the front desk from the check in to the checkout. Our room was huge being a corner room. You have two amazing views of the city. It has its own changing room, the bathroom has sauna/shower aside from the huge bathtub. The room comes with a Nespresso coffee maker, boiling pot and mini refrigerator. Did I mention all the contents of the mini refrigerator was complimentary! The location was also ideal as it was right across the Stadtpark station so its only few stops away from Stephenplatz and major locations. We would definitely come back here on our next trip to Vienna.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Manager, Gästeservice/Empfang at InterContinental Wien, an IHG hotel
Responded 28 Jan 2022
Dear "GSL_2003"! Thank you for taking the time to rate our hotel in such detail. We are delighted that you were able to enjoy a stay that exceeded your expectations. Our entire team always strives to offer our guests, and especially our members, the best possible service. It is extremely gratifying to see that these efforts are resonating with our guests. Of course we will forward your kind words to our colleagues and we hope you will come back to Vienna soon. We are already looking forward to your next visit! Kind regards, Bettina Qiang Assistant Manager
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I'm very Disappointed on the services at this hotel, I will not be recommending this hotel to friends or family. Waiters have bad cigarettes odors, No one should have to wait two hours for a Cesar salad. Management is a joke! Overall Bad experience!
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joao_Everard, Front Office Manager at InterContinental Wien, an IHG hotel
Responded 13 Jan 2020
Dear Wfsghjjh, thank you very much for sharing your feedback, even though you were not satisfied with your experience at our property. I am very sorry that we were not able to meet all of your expectations this time. Our bar can get busy at some times, especially at the weekends, however a waiting time of two hours seems very long for a Ceasar Salad. Please rest assured that we take your feedback very seriously and we will forward it to the relevant head of department. Best regards, Julia Knauder Assistant Front Office Manager
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Having the privilege of using my digital E.U.-Vaccination Certificate, I decided to spend some days in Vienna. I am really a fan of the Intercontinental hotels and I have naturally chosen the Intercontinental Vienna. What a superb stay it has been! Everyting was perfect, from A to Z. Being a Platinum Elite member, I was upgraded towards a Suite. Well, I can only write that it offered unparalleled luxury and class! I cannot express enough how elegant and comfortable it was. Up to the smallest detail. The bathroom was large and had its own windows, which is quite rare to be found in hotels. Plus a separate dressing and storage room. Breakfast was gorgeous and delicious. I would also mention the afternoon tea at the elegant "Cafe Vienna", with was so nice. All the personnel were very friendly and all questions were instantly answered. Special thanks to Mr Florian H., who has contributed to my wonderful experience. Will definitely be back at the Intercontinental Vienna!
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Date of stay: July 2021
Location
Service
Sleep Quality
Room Tip:Suites are simply wonderful
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joao de Lara Everard, Gästeservice/Empfang at InterContinental Wien, an IHG hotel
Responded 13 Jul 2021
Dear Ciprian D, thank you for taking your time on giving us such a great feedback. As we always try to provide the best service possible, we are happy to see that our efforts have improved your stay and that you have been pleased by the room upgrade. Your good rating, especially as a IHG Rewards Platinum Elite member is truly appreciated. We have passed your feedback to Mr. Florian and we are looking forward to welcome you back soon. Greetings from IC Vienna, Bettina Qiang Assistant Manager
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I have been coming to this property for a long time. It is really a classic hotel in all the right ways. Many familiar faces always too happy to assist. When walking through the hotel I am still struck by the ambiance it just feels so right exactly how a hotel in Vienna should feel. I love looking onto the park in the Autumn it is so beautiful. the hotel faces Stadpark, great for a stroll too. The hotel has a great club lounge that unfortunately no longer serves breakfast but the staff in the breakfast restaurant went out of their way to ensure every need was met. The service all round was at the highest standards and truly World class. The hotel is in such a great location and linked up with the underground it gives you a great opportunity to do all you need independently.
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Date of stay: September 2021
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Club lounge offers outstanding extra service during your stay. Top 3% lounge staff in the World
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Manager, Guest Services / Front Office at InterContinental Wien, an IHG hotel
Responded 3 Oct 2021
Dear Lechiffre1, Thank You very much for having stayed with us and for such a wonderful & detailed review. I am very happy to hear that staying with us makes you feel at home and that the efforts of our staff are being recognized. I will be very happy to share your comments with our team & our team would be very happy to welcome you back soon again! Kind regards from Vienna & safe travels, Joao Everard Front office Manager
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We arrive by car and had to return it first at the rental company which was located at the Hilton hotel. From the Hilton hotel we walked through Stadtpark and in 10 minutes we had reached our hotel.
We were checked-in by a very nice and friendly lady. We received our drinking vouchers and some chocolate hearts due to my Spire Elite membership. And we got a room upgrade to the Junior Suite due to my Ambassador membership.
Our room was located on the 11th floor and the club lounge was on the 12th. In the club lounge which was unstaffed, we had our regular coffee for on the go and our late afternoon drinks after discovering Vienna.
I have to agree with comments from other reviewers comment that the hotel room did look a bit out-dated. But overall still an awesome room with a beautiful view of Stadtpark.
Breakfast was amazing, we got this preset of bread and other delicious things. Beside this, you can also order other dishes which are included. So one day we went for eggs and other days for pancakes, waffles or just a healthy fresh salad. We were a bit surprised and never would do this at home during breakfast, but a nice thing was the sparkling wine the staff offered us. Since we were on a short holiday we couldn't refuse.
The location of this hotel is excellent for discovering Vienna. Cross the street and you can hop on the train to go to the zoo, aquarium, fun park or any other place in the city.
During the evening Stadtpark had a nice ambience with music, drinks and food. Definitely check that out when you are staying in the InterContinental. Due Covid we tried to stay away from busy areas, so we skipped this place, but without Covid we would gladly have joined the fun.
To recap, we really liked our stay and would definitely come back when we are visiting Vienna.
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Date of stay: September 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joao de Lara Everard, Owner at InterContinental Wien, an IHG hotel
Responded 17 Sept 2020
Dear Jordyt117, Thank you very much for having taken the time to write such a great & detailed review. I was very happy to read that, despite the restrictions in place, you had a great time with us. Our huge breakfast buffet is temporarily closed, so we try to make up for it by offering the same items at the Cafe Vienna. Happy you liked it! Hope to welcome you back during better times. Kind Regards, Joao Everard Front Office Manager
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The intercontinental doesn't look much from the outside, but once you're in the lobby it's quite grandiose. I booked the standard room and upon arrival I was given a double upgrade to a corner suite due to being a Spire Ambassador. A solid start indeed. The room was a good size with an incredible view, although some may find the decor a little dated. The location is a short walk to the centre and it's next to a lovely park. The breakfast was a fantastic spread although it could be a bit pricey if you do that every morning. The gym was impressive with some decent equipment, hotel gyms are usually a bit below standard.
I'd definitely go back
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Date of stay: August 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joao de Lara Everard, Inhaber at InterContinental Wien, an IHG hotel
Responded 17 Aug 2020
Dear Brian W, thank you very much for taking the time to review your stay with us. I am very glad that you enjoyed your stay with us that much. Your feedback as a valued Spire Elite Ambassador member is so important for us to constantly evaluate and improve our service. We are looking forward to welcoming you again. Best regards, Julia Knauder Assistant Front Office Manager
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Dear T588OUNannem I did check out their fitness facilities (which are good) but I did not check for spa services such as massage. Best check directly with the hotel.
There are more places to choose from in the Vienna area.
PRICE RANGE
S$239 - S$416 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental wien hotel vienna, intercontinental hotel vienna, intercontinental hotel wien
LOCATION
AustriaVienna RegionViennaLandstraße
NUMBER OF ROOMS
459
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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