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Hotel Imperial, a Luxury Collection Hotel, Vienna

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Kaerntner Ring 16, Vienna 1010 Austria
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US$394
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US$390
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US$391
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Traveller (1777)
Room & Suite (578)
Videos (1)
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About

#17 of 395 hotels in Vienna
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
If you’re looking for a romantic hotel in Vienna, Austria, look no further than Hotel Imperial, a Luxury Collection Hotel, Vienna. You’ll enjoy relaxing in our rooms, which offer flat-screen TVs, air conditioning, minibars and complimentary Wi-Fi. Our hotel in Vienna also features a 24-hour front desk, and fitness center, a one-of-a-kind restaurant and room service. For guests with a vehicle, parking is available, as well. When you’re feeling hungry and want to venture out on the town, be sure to check out Marcodi, To Ellinikon, and Lisboa Lounge, Dine & Wine, which are popular with locals and vacationers alike. For those interested in checking out popular landmarks while traveling, our accommodations are located a short distance from State Hall of the Austrian National Library (0.5 mi) and Stephansplatz (0.5 mi). Prater (0.9 mi), Belvedere Palace Museum (0.8 mi) and St. Stephen's Cathedral (0.5 mi) are also a nice way to spend some time on your trip to this historic city.
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Property amenities
Paid public parking on-site
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Car hire
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links
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Location

100Great for walkers
Grade: 100 out of 100
207Restaurantswithin 0.5 km
148Attractionswithin 0.5 km
1701Reviews40Q+A100Room tips
Traveller rating
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  • 17
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LM wrote a review 7 Feb
Los Angeles, California15 contributions13 helpful votes
Our stay at Hotel Imperial Vienna was one of the best first-visits to a city I can remember. We had only two nights there and the hotel made sure we had an amazing experience without losing any time. A beautiful upgraded suite was ready and waiting for us at our (early) arrival hour, and Concierge Raphael had taken note of our interests and produced for us two prime seats to that night’s sold-out opera, bravo! Each aspect of the hotel’s service was of the highest standard with an extra level of genuinely warm and friendly and proactive hospitality that one doesn’t always encounter in hotels of the ‘grand’ genre. The Imperial’s location, standard of luxury and opulent historical Viennese atmosphere left a wonderful first impression. Most everything about Vienna exceeded our expectations, but having the Imperial as our home base put the marzipan on our cake.. we can’t wait to return, and know exactly where we’ll stay.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Talker wrote a review Aug 2022
Toronto, Canada43 contributions50 helpful votes
Hotel's Favourite
Without hyperbole, I can stay this is my absolute favorite city hotel in the world. Yes, the world. This was my second time in Vienna and second time staying at the Hotel Vienna, though on this visit we spent four nights at the hotel and truly got to enjoy it in a way our brief, previous visit (during Covid) didn't allow. We stayed in an Elisabeth Suite, which is technically a step below the two-level Maisonette Suite we stayed in our first visit, though we enjoyed it far more. The Elisabeth Suites are near the Royal Suite, on the level atop the marvellous staircase. The rooms have 20-foot ceilings, an absurdly large bathroom with a shower so powerful it can bruise you if you don't temper it, a beautiful sitting area and an impeccable and attentive butler service. It was disappointing that the champagne brunch and Opus restaurant were both closed over the summer, though a lot of attractions in Vienna are. The Cafe Imperial was in fine form (try the Esterhazy Torte – it will change your life). We also took advantage of one of the semi-weekly property tours from the Chief Concierge, which we highly recommend to learn about the history of this magnificent property.
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Date of stay: August 2022
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Service
Room Tip: Book an Elisabeth Suite for a particularly regal experience
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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ma02aca wrote a review 6 Feb
Bredhurst, United Kingdom50 contributions66 helpful votes
This is a wow Place .. We Booked in 2019 and the Hotel still Honoured the booking in February 2023. I stayed 1 x extra night and they still honoured the 2019 price, that shows this Hotels Class . Gregory and Miroslav the concierges are exceptional. Its classy and classy with a touch of more class.. The rooms are Modern Regal and roomy, Its an Ideal location within 15-20mins of a nice walk of all the major Location's 5 mins in a Taxi or Tram ride .. We will definitely return
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Date of stay: February 2023
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Location
Service
Trip type: Travelled as a couple
Room Tip: The Pool is really a Big Jacuzzi
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gaz HD wrote a review 5 Feb
Frankfurt, Germany100 contributions53 helpful votes
Here's a list of good points: Location Street view Ambiance Lovely big colourful room Great room temps Water pressure and temperature King size bed was really comfy Pillows were great Nice and quiet room Negatives TV was old and didn't work properly. After reporting TV was fixed but still showed only 50 odd standard cable channels. No movies, no netflix login etc. No USB ports for charging devices No plug points near the bed Weird headboard which made sitting up watch broken TV uncomfy Reception/butler rarely available on phone, probably called 20+ times (always engaged) to get answered twice. Toiletries weren't replenished over the weekend. One small bottle of shampoo/conditioner/shower gel between two people? Shower incorrectly positioned which meant you either had to flood the bathroom or shower shaped like Gollum. Room looked a bit bare, I guess the rugs got removed for CoViD and never replaced... Broken blackout (electronic) blinds (though curtains worked well) Entrance to hotel is "broken" so side doors are ridiculous as they involve queuing and a heavy door. Cafe breakfast seemed average when I checked it out.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded 2 days ago
Dear GazHD, Thank you very much for taking the time to share your experience with us. I am glad to hear that you enjoyed our location, your room and also our ambiance. It is most regrettable that you were not satisfied in all aspects and we appreciate your detailed feedback. I understand your frustration with our TV. We are currently working on adding a Smart Function to our TV´s or replacing them so than guests can watch TV but also stream something. I kindly ask you for your understanding that it will take a bit of time to implement a smart function in all of our rooms. Thank you for your patience. All of our telephones next to the bed (and also on the desk or sideboard) have a USB Slot for charging. I am really sorry if this was not communicated to you and I apologize on behalf of the team. Thank you for your feedback regarding the headboard. We will look into it. Our highest priority is the satisfaction of our guest, therefore it is a special concern for us that you feel comfortable and cozy in bed. It is most unfortunate, that you did not reach the front desk and we agree, that is is unacceptable that you could not get through to the Front Desk team. On behalf of the entire team I apologize for your inconvenience. Due to your feedback we have had a training today to train that all calls are answered immediately or must be called back directly. It was our pleasure to upgrade your booking of a Classic Room to a Junior Suite. However, the Butler Service was not included with your booking of a Classic Room. Nevertheless, you should be able to reach Room Service at all times and I apologize that you were not able to. On behalf of the housekeeping team, I would like to express my apologies that the toiletries were not replenished. Since your room was booked for one person, housekeeping only prepared toiletries for one person. Unfortunately, at check in we failed to increase the number of people and thus provide you with more amenities and replenish them regularly. Our housekeeping manager has already addressed this in your team, so that this error will not happen in the future. The bathroom in the Junior is relatively small as you described. Since our special hotel celebrates 150 years this year, we have very individual rooms. For our next renovation we will gladly consider your constructive feedback to enlarge the bathroom. Thank you very much for your feedback. Regarding the rugs: our Royal rooms have a special parquet floor instead of carpet in the room, as in their original state. Therefore, we have new parquet flooring in some rooms - like your Junior Suite - as a tribute to our 1873 Palais, and due to the beautiful parquet flooring, we do not have rugs in some rooms. I would like to apologize for our entrance door, which unfortunately has a defect at the moment. Our technicians are working at full speed to repair it as soon as possible. We find the current solution also very unfortunate for our guests and do our best to repair the door as soon as possible. Dear GazHD, please be assured that we take your feedback very seriously and have discusses it in detail with our entire team to learn from your constructive review and also to take measures to ensure that future stays meet our high standards. Once again I would like to thank you for sharing your constructive feedback, we fully appreciate your comments and apologize for failing to meet your expectations. It would be our great pleasure to welcome you back to the Hotel Imperial and provide you a more positive Imperial experience. Please do not hesitate to reach out to me ahead of a future visit to Vienna. Yours sincerely, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
eleanor o wrote a review 1 Feb
this is a beautiful palatial hotel, the staff are really nice, and hotel was spotless clean. the location was really good and within walking distance of the train and all the major tourist attractions, we would highly recommend this hotel.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded 6 days ago
Dear eleanoro559, On behalf of the entire hotel team, I would like to thank you for choosing the Hotel Imperial, a Luxury Collection, for your time in beautiful Vienna. Thank you for sharing your experience with us. We are so glad that you enjoyed your stay and your time in Vienna and it is our pleasure to share your wonderful feedback with the entire team. We are looking forward to welcoming you again soon. Sincerely, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eoin O wrote a review Jan 2023
Perth, Australia6 contributions7 helpful votes
We decided to visit the Imperial as part of my wife’s 50 h birthday celebration , impeccable best describes our experience. From front of house to restaurant including breakfast and dinner it was faultless . Special mention , the senior concierge gave my son and I a tour of the building and it’s history thank you Manfred . We look forward to our next visit !
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Date of stay: January 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded 1 week ago
Dear EoinO219, Thank you very much for taking the time to share your feedback with us and for your review. It is wonderful to hear, that you enjoyed your stay with us and your time in Vienna. Your kind words have been passed on to the entire team, who would like to thank you for your feedback. We are looking forward to welcoming you again in the near future and wish you all the best until then. Best regards from Vienna, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FarAway55578009366 wrote a review Jan 2023
The service was wonderful and the suite itself was so luxurious. Quality of bed linen and cushions was fantastic. We also made use of the cafe and room service. Both excellent with very high quality food.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded 3 weeks ago
Dear FarAway55578009366, On behalf of the entire team, I would like to thank you for your review. It is always encouraging to hear positive feedback and your delightful ratings have been passed on to the entire Imperial Hotel Team. We are looking forward to welcoming you back soon. Best regards, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Warren K wrote a review Jan 2023
Hanover, New Hampshire1 contribution
As a “Lifetime Titanium Elite” Marriott Rewards member, and one since the Program’s inception, I can without hesitation say that The Imperial Vienna is the best Marriott property of the perhaps hundreds of which I have been a guest! We recently completed a nine night stay over the Christmas holidays, repeating an extended stay from four years ago. Historic, exquisite property perfectly maintained; the very best location in Vienna. But it is the staff within the property that sets The Imperial apart from others. Every staff member with whom we interfaced, talked to, was served by, helped or assisted was exceptional, no matter their station or position.. To really experience Vienna, this is the place!
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Date of stay: December 2022
Value
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Room Tip: They are all good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded 3 weeks ago
Dear 291warrenk, Thank you very much for taking the time to share your experience with us on TripAdvisor. It is wonderful to hear that you enjoyed your stay with us and your Christmas holidays in Vienna. We appreciate your comments about our staff and hotel and are grateful for your special and positive feedback. Your kind words have been passed on to the entire, who would like to thank your for your review. We are all looking forward to welcoming you again to the Hotel Imperial Vienna. Best regards, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bainny wrote a review Jan 2023
Melbourne, Australia12 contributions5 helpful votes
What an amazing hotel, rooms are five star! Breakfast was amazing and so personable! Loved the bar where you could have tea or your favourite tipple. Travelling with our 10year old who loved the dog balloon she was given on arrival. Professional service with a personal touch would definitely go back.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded 4 weeks ago
Dear Bainny, Thank you very much for your wonderful review. It is our pleasure that you enjoyed your time with us and I will be happy to forward your positive feedback to the entire team. We are looking forward to welcoming you again in the near future. Best regards from Hotel Imperial Vienna Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fiske-Harrison wrote a review Jan 2023
Jimena de la Frontera, Spain27 contributions43 helpful votes
I stayed one of the suites, and it was one of the most pleasingly proportioned and decorated rooms I have stayed in in 25 years of travel journalism, starting at The Times - I wrote about it in The Telegraph - and now at Condé Nast Traveller. However, beyond the exquisite aesthetics and the profound and fascinating history - and the truly five star grandeur - it was the staff who made the visit for me. They were definitely the best, and most helpful, while being completely unobtrusive, I have encountered in the industry. Bravo! All stars fully earned, and then some.
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Date of stay: December 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded 4 weeks ago
Dear Fiske-Harrison, On behalf of the entire hotel team, I want to thank you for choosing the Hotel Imperial, a Luxury Collection, for your time in beautiful Vienna. Furthermore, I wish to thank you for taking the time and sharing your experience with us. It is a great pleasure to read your wonderful feedback about your stay with us and your comments about our hotel and especially about our employees. We are so glad that we were able to make your time in Vienna so memorable and enjoyable and on behalf of all the staff of the Hotel Imperial Vienna, I would like to thank you for your motivating review. It would be our pleasure to welcome you back to the Hotel Imperial soon. Until then, we wish you all the best. Best regards Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$351 - US$542 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel imperial vienna
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
138
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HOTEL IMPERIAL, A LUXURY COLLECTION HOTEL, VIENNA: UPDATED 2023 Reviews, Price Comparison and 2,111 Photos (Austria) - Tripadvisor

Frequently Asked Questions about Hotel Imperial, a Luxury Collection Hotel, Vienna
Which popular attractions are close to Hotel Imperial, a Luxury Collection Hotel, Vienna?
Nearby attractions include First Escape (0.5 km), Concerts in St. Anne’s Church (0.4 km), and Wiener Royal Orchester (0.3 km).
What are some of the property amenities at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Hotel Imperial, a Luxury Collection Hotel, Vienna?
Conveniently located restaurants include Apron, Pauli, and Casino Restaurant Wien.
Are there opportunities to exercise at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does Hotel Imperial, a Luxury Collection Hotel, Vienna have airport transportation?
Yes, Hotel Imperial, a Luxury Collection Hotel, Vienna offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Imperial, a Luxury Collection Hotel, Vienna located near the city centre?
Yes, it is 0.8 km away from the centre of Vienna.
Are any cleaning services offered at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.