the rooms are far from a four star hotel. I stayed at the courtyard seven where I had two windows, one did not close and the wind came near it, the room was with three beds, one near the window and the current from the window was felt. Very small bathroom. Disappointing
Definitely not a 4* hotel. Room was shady, view to a noisy yard. Walls in the room damaged, toilet physically broken. Asking for an iron, we had to collect it from the reception, at checkout next day, we were asked to physically bring it back to the receptionist instead of the cleaning staff doing thei job. A 4 star hotel??? I beg your pardon....
Excellent location. Ideal for trams into city centre. Many places to eat especially the square opposite the hotel. Staff very helpful and friendly. Breakfast really good. Rooms clean and comfortable. Would definitely stop again
The room was fine, spotlessly clean and comfortable. Power shower was amazing. Good quality bedding and towels. Small bar area was fine. Team stop right outside hotel which is very handy. Unfortunately room was not ready at check in time - was told had to wait about half an hour - by a not very friendly receptionist, a different room was found after 20 minutes though. Shame as everything else was good. There was an issue on booking as my cards were seen as invalid ( never had this problem before apparently it’s the hotel system) but it was sorted out after a couple of phone calls. Would we choose the Exe again - yes - a few issues but it wouldn’t stop us staying here again.
Breakfast in the hotel was good, wifi worked nicely, and it is located right in front of a tram station. My complain: the rooms. The bathroom smelled like sewage, there was a huge crack on the floor, and the ventilation fan in the bathroom was not working properly which lead to steam all over the room when taking a shower. Also there were visible molds, not sure if a consequence of the high humidity or just poor cleaning.
"The rooms with balconies are larger and renovated but need to be requested from the booking."Read full review
"First floor is NO and don't be carried away with the photos posted on their website, it's not even the real thing."Read full review
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