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Best Western Premier Kaiserhof Wien

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1,549 Reviews from our TripAdvisor Community

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Showing 1,016: English reviews
Reviewed 6 days ago NEW

My husband and I stayed just one night, but we were thoroughly impressed with the hotel. Great spotless room, friendly reception, amazing breakfast (they had an actual honeycomb instead of just honey!) Only possible downside is that it's a brisk walk to the city center, which could be an issue in the cold/wind. But it's not that far from a...

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Thank 10sgail
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back again one day. Kind regards from Vienna Yours KAISERHOF Team

Stockholm, Sweden
Reviewed 6 days ago NEW

Warmly welcome in the reception, received valuable and practical advise and help from reception staff, lovely breakfast served by likewise lovely staff and a spacious, neat and well functioning room. Comfortable bed, neat and clean room and bathroom. Less than 10 minutes walk to Staatoper and Kärnter Strasse.

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Thank stebergannika
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back again one day. Kind regards from Vienna Yours KAISERHOF Team

Singapore, Singapore
Reviewed 1 week ago

The hotel is about 25 - 30 min walk to the main train station, although it has a 5 min walk to the subway. Hotel is excellent in cleanliness, staff professionalism, decor and service to guests. Breakfast offers a wide variety of food which is well arranged. Mr Hannes, the concierge, was very helpful and informative in helping us with...

Review collected in partnership with Best Western
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2Thank maryatii2017
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning from Vienna, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team

London, United Kingdom
Reviewed 1 week ago

We came to the Kaiserhof as a family of four - my husband and I and our two teenage sons. We had a junior suite on the fifth floor - there was lots of room inside our spotless room. We loved the beds and the fluffy duvets. The bathroom and rainshower were also excellent. There was ample space to put...

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Thank giz2017
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning from Vienna, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back again at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team

Singapore
Reviewed 1 week ago via mobile

The hotel is a 10 minutes walk from Stephansplatz and the Opera House. There are plenty of eateries etc almost at your doorstep. The location is really great as it is near to many places but yet quiet. Parking is easy as you just drop off the car in front of the hotel and hotel staff will park it for...

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1Thank Florian P
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning Florianprinz, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you back again at the KAISERHOF Wien. Thank you very much for your feedback and input regarding the Internet. We offer our guests the actual best optical...

Reviewed 2 weeks ago

This hotel is not located in the heart of the action, but it is just a short walk away. Our room was very clean and spacious. The beds were very comfortable. The breakfast was amazing! This is truly a very charming hotel with great staff and great rates. I would stay here again!

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1Thank Krista B
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning Krista, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you back again at the KAISERHOF Wien. All the best wishes from Vienna Yours KAISERHOF Team

Littleover
Reviewed 2 weeks ago

Excellent location for historic city visit. Friendly and helpful staff. Very clean and comfortable room. Good breakfast fayre. First visit, would definitely go again. The spa area is little used but an ideal relaxation zone. Free internet and printing, ideal for return flight check-in.

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Thank N2943ZYjohnc
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team

Reviewed 2 weeks ago via mobile

We have just returned from 4 days' stay over Christmas and we were very pleased with the room, the service and the food. As we got out of our taxi on arrival there was a staff member taking our luggage and later he took it to our room. We had a small room on the 4th floor, but fine for...

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1Thank Richard B
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Afternoon Richard, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you back again at the KAISERHOF Wien. All the best wishes from Vienna Yours KAISERHOF Team

Tadworth, United Kingdom
Reviewed 2 weeks ago

A return to Vienna, as promised a year ago, to visit the sights and Christmas Markets and staying again at the Kaiserhof. Another enjoyable stay, with improved quality of towels, which shows staff do read their reviews!! We were even given the same room. Thanks has to go to Christa on Reception and Barbara in the bar area, both of...

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1Thank MrsBoxerDog
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Afternoon from KAISERHOF, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you back again at the KAISERHOF Wien. All the best wishes from Vienna Yours KAISERHOF Team

Paris, France
Reviewed 2 weeks ago

Excellent for our family vacation in Vienna , week before Christmas. Staff is FABULOUS réservations, concert tickets. beds are very comfortable. Breakfast is excellent. Wish we visited Vienna sooner !

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Thank CWParis22
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Afternoon from Vienna, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you back again at the KAISERHOF Wien. All the best wishes from Vienna Yours KAISERHOF Team

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Staying in Wieden

Neighbourhood Profile
Wieden
The fourth district combines elegant tradition with contemporary style and relaxed living. More than a dozen town palaces and churches such as St. Charles Borromeo have added glamour to a neighbourhood known for its traditional retail and crafts shops, taverns, cafés. Wieden is also home to Naschmarkt, Vienna’s largest street market. Many bohemian types have found their way to Wieden: meet them in trendy cafés and bars, shop alongside them for vintage items, enjoy Wien Museum’s and Kunsthalle’s modern temporary exhibitions, and hang out with the bees at Vienna’s most beautiful urban garden, Karlsgarten.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Breakfast included
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The KAISERHOF was built in 1896 (last renovation 2015/16). The familiar private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. Best Western Premier Kaiserhof Wien is a NON-Smoking Hotel. ... more   less 

Additional Information about Best Western Premier Kaiserhof Wien

Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Region: Austria > Vienna Region > Vienna > Wieden
Price Range: $169 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western
Hotel Style:
#4 Romantic Hotel in Vienna
#5 Spa Hotel in Vienna
#7 Luxury Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Premier Kaiserhof Wien staff and other travellers.
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Questions? Get answers from Best Western Premier Kaiserhof Wien staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on Frankenberggasse quiet”
 of 5 bubbles stebergannika, 11 Jan 2017 | Read review
“The higher floors are lovely - fifth floor had a view looking out on to the rooftops of Vienna - looking out onto the street is better”
 of 5 bubbles giz2017, 9 Jan 2017 | Read review
“Upgrade worth it”
 of 5 bubbles N2943ZYjohnc, 2 Jan 2017 | Read review
“comfortable beds, breakfast is wonderful, staff is fabulous, and cheerful! receptionists are helpful booking restaurants and concerts.”
 of 5 bubbles CWParis22, 28 Dec 2016 | Read review
“Elevators are rather slow, so 1st or 2nd floor is easier.”
 of 5 bubbles ObservantGuest, 10 Dec 2016 | Read review
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