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Best Western Premier Kaiserhof Wien

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1,597 Reviews from our TripAdvisor Community

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Showing 1,046: English reviews
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Reviewed yesterday NEW

We stayed here over the Christmas period and were made to feel very welcome through our entire stay. The staff were very friendly and helpful, as the airline had failed to load our bags, so they kept an eye out for them and delivered them to our room as soon as they arrived. The hotel was nicely decorated for the...

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Helpful?
Thank Louise O
Slough, United Kingdom
Reviewed yesterday NEW

I stayed here last week-end with a large group. We were going to the 150th anniversary ball. The hotel staff had checked us in and we went in the lounge area for a compliment drink a little talk and then we were given our room key. The rooms were lovely and clean and we were at the back and it...

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Thank Diane B
Goshen, New York
Reviewed 2 days ago NEWvia mobile

Great location and classic hotel!!!! Walking distance of one of the main attractions and Museum. The standard room is big, clean and comfortable. The lobby and bar are great!!! They have different sections to seat and either have a drink, read or simply enjoy the beautiful and classic decoration. Breakfast buffet style is outstanding. The staff is professional and very...

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Helpful?
Thank maribelrohr
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning from Vienna, thank you for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back at the KAISERHOF Wien. Kind regards from sunny Vienna Yours KAISERHOF team

Yorkshire, UK
Reviewed 4 days ago NEW

This hotel deserves all the positive comments it receives. We can only support all the reviews about its excellent location, excellent staff and excellent breakfast (thank you for the kind gift of a pot plant for my Wife on Valentine ’s Day). We had standard room which was perfectly adequate and spotlessly clean. We would have no hesitation in recommending...

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Helpful?
Thank Joe_Hils
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning Joe, thank you for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back at the KAISERHOF Wien. Kind regards from sunny Vienna Yours KAISERHOF team

London, United Kingdom
Reviewed 5 days ago NEWvia mobile

The hotel exceeded expectations. It is very well located near to the Opera House and Graben etc. Access to the tram system is only 100m which is a great way to see the Parlement and museums. The staff are friendly,helpful and do everything to facilitate the enjoyment of Vienna . The ambiance of the hotel combines the old traditions with...

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Helpful?
Thank Neil B
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Afternoon NEil, thank you for takint time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back to the KAISERHOF Vienna. Kind regards from sunny Vienna Yours KAISERHOF team

Bangalore, India
Reviewed 6 days ago NEWvia mobile

We stayed here for only one night. The welcome was warm. Very polite and courteous staff. Room was of decent size with tasteful interiors. Semi Morden and vintage mix. Which we like. It's very centrally located for people who want to walk around the historic places in Vienna and museums. Breakfast was elaborate and quality was good too. Overall a...

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Helpful?
Thank Nish S
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Afternoon Nish, thank you for takint time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back to the KAISERHOF Vienna. Kind regards from sunny Vienna Yours KAISERHOF team

Oklahoma City, Oklahoma
Reviewed 6 days ago NEW

What an absolutely wonderful stay we had at the Best Western Premier Kaiserhof Wien. The front desk personnel were both a lot of fun and informative, helping us get around the city to different venues. The complimentary breakfast was the best we experienced in our two weeks of travels across Europe. All types of meats and cheeses, fresh breads and...

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Helpful?
Thank Tonymaynard
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Afternoon Tony, thank you for takint time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back to the KAISERHOF Vienna. Kind regards from sunny Vienna Yours KAISERHOF team

Windsor and Maidenhead, United Kingdom
Reviewed 1 week ago

Very comfortable room, immaculate. Friendly helpful staff. Excellent breakfast. Perfect location for access on foot to centre shops and tourist attractions. Part of group of 30 people and all enjoyed this hotel.

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1Thank Dudley R
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Dear Dudley, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you at the KAISERHOF Wien again. Kind regards Yours KAISERHOF Team

Reading
Reviewed 1 week ago

The hotel is in a great location, within easy walking distance of the Opera House, old town and shops, NachtMarkt - lots of restaurants and coffee houses within 10 minutes. All the staff were unfailingly friendly,welcoming and helpful. The breakfast was plentiful, lots to choose from and hot and cold options including delicious pastries. We booked the hotel transfer to...

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1Thank Happyholidays1206
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning from Vienna, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back again at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team

surrey
Reviewed 2 weeks ago

Stayed with another couple 9th-12th Feb and found this a lovely clean and apparently very recently refurbished hotel , within walking minutes of the centre and the Opera house / tour-bus main stops/ key sites. Staff all really pleasant and helpful and the hotel very well looked after. Breakfast buffet covers all options and a perfect set-up for the day...

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Thank griswaldsSurrey
KaiserhofWien, Verkaufsleiter at Best Western Premier Kaiserhof Wien, responded to this review

Good Morning, thank you so much for taking time to comment your stay at the Best Western Premier Kaiserhof Wien. We appreciate your compliments and your feedback and we look forward to welcoming you back again at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team

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Staying in Wieden

Neighbourhood Profile
Wieden
The fourth district combines elegant tradition with contemporary style and relaxed living. More than a dozen town palaces and churches such as St. Charles Borromeo have added glamour to a neighbourhood known for its traditional retail and crafts shops, taverns, cafés. Wieden is also home to Naschmarkt, Vienna’s largest street market. Many bohemian types have found their way to Wieden: meet them in trendy cafés and bars, shop alongside them for vintage items, enjoy Wien Museum’s and Kunsthalle’s modern temporary exhibitions, and hang out with the bees at Vienna’s most beautiful urban garden, Karlsgarten.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Breakfast included
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The KAISERHOF was built in 1896 (last renovation 2015/16). The familiar private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers special "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. Best Western Premier Kaiserhof Wien is a NON-Smoking Hotel. ... more   less 

Additional Information about Best Western Premier Kaiserhof Wien

Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Region: Austria > Vienna Region > Vienna > Wieden
Price Range: $190 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western
Hotel Style:
#4 Spa Hotel in Vienna
#4 Romantic Hotel in Vienna
#5 Luxury Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Premier Kaiserhof Wien staff and other travellers.
33 questions
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Questions? Get answers from Best Western Premier Kaiserhof Wien staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor was very quiet, especially at the back”
 of 5 bubbles Happyholidays1206, 15 Feb 2017 | Read review
“A wide range of rooms, all quiet and very clean.”
 of 5 bubbles 336doreens, 28 Jan 2017 | Read review
“Had third floor corner room, which was a quit room”
 of 5 bubbles coenraadb007, 21 Jan 2017 | Read review
“Get a Romance room. Book and pay ahead for great rates.”
 of 5 bubbles macra123, 18 Jan 2017 | Read review
“Rooms on Frankenberggasse quiet”
 of 5 bubbles stebergannika, 11 Jan 2017 | Read review
5 of 5