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Hotel Kaiserhof Wien

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Frankenberggasse 10, Vienna 1040 Austria
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1034)
Room & Suite (674)
Dining (231)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 23/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Kaiserhof Wien
Updated 23/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 389 hotels in Vienna
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme! Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs for people who suffer from allergies. Categories: Petit, Classic, Business, Madame, Allergy-friendly, Superior, Junior-Suites, Suites, KAISERHOF Suite and the ADMIRAL Suite. Free WiFi, public garage nearby. All rooms are equpiped with AC & a minibar. Small Wellness-Area. KAISERHOF Wien a NON-Smoking Hotel.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Wifi
Sauna
Bar / lounge
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Snack bar
Car hire
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Hair dryer
Safe
Electric kettle
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Charming
Languages Spoken
English, Bosnian, Croatian, German and 5 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
216Restaurantswithin 0.5 km
83Attractionswithin 0.5 km
2742Reviews79Q+A100Room tips
Traveller rating
  • 2,236
  • 433
  • 47
  • 17
  • 10
Time of year
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Popular mentions
kaojs97 wrote a review Yesterday
Orlando, Florida12 contributions
Amazing customer service. The hotel was in a great location and the room was spotless. The front desk was exceptional in all areas. We would highly recommend staying at this hotel. I know when we return to Vienna we will definitely be staying here again.
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Date of stay: November 2021Trip type: Travelled as a couple
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Excursion45211552174 wrote a review Nov 2021
1 contribution
I would unhesitatingly recommend this lovely hotel. The staff are all first rate, thoughtful and considerate. Particular thanks to Renata who was unfailing helpful and Sanjay whose martinis were second to none. The rooms are comfortable and clean and the breakfasts are amazing. Looking forward to returning for another pre Christmas trip. Thanks to all the Kaiserhof Wien team for a lovely stay in Vienna
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: Don’t miss Cafe Central for amazing cakes and the Rathaus Christmas market which would put anyone...
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Response from HOTEL KAISERHOF WIEN Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 2 days ago
Dear valued Guest, we would like to thank you for your stay with us and for taking the time to share your wonderful impressions with. We forwarded your kind words to Renata and she is sending you her warmest greetings! We are so happy to receive such an amazing review. Thank you! Our F&B department is stoked about your feedback regarding the breakfast and we are hoping to be able to welcome you soon again here in Vienna. Wishing you a nice christmas time and remain in the meantime with the kindest regards, Hotel KAISERHOF Wien Management & Team
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WmS wrote a review Nov 2021
1 contribution1 helpful vote
I reached out to Customer Service regarding an issue I had. They got back to me in a very kind email quickly. I was presented a couple of solutions that were very fair. I sent my response to them and an agreement was made by both of us. I can’t say enough about how great an organization this is. I would not hesitate to visit them. Thanks very much!!!
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from HOTEL KAISERHOF WIEN Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 2 days ago
Dear valued Guest! Thank you so much for your kind and friendly words. We are very happy about your feedback, because the well-being and comfort of our guest is very important to us. The situation is especially not easy for everyone and we maintain the vision that warm cooperation is the key to success. We would be very happy to be able to welcome you soon and remain in the meantime with the kindest regards Hotel KAISERHOF Wien Management & Team
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Jon F wrote a review Nov 2021
2 contributions1 helpful vote
My wife and I had a great time visiting Vienna for a weekend break. We stayed at the Kaiserhof hotel and can both happily recommend it. The staff were always available and extremely helpful. The bartender even gave us full written directions of trains to take in order to visit the Danube (they were spot on of course). The room was excellent (thin duvets turned out to be feather duvets and plenty warm). The food (we only had breakfast) was really good - plenty to eat and plenty of options. All in all, if I'm Vienna again, I'll stay here.
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Date of stay: November 2021
Value
Rooms
Service
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Response from HOTEL KAISERHOF WIEN Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 2 weeks ago
Dear valued Guest, we would very much like to thank you for your stay with us at the KAISERHOF Vienna and for taking the time to share your wonderful impressions with us. We are so happy to hear that you have had a great time and could enjoy our KAISERHOF bar and are feeling very honored. We are looking forward to welcome you back soon and remain in the meantime with the kindest regards, Hotel KAISERHOF Wien Management & Team
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suttsid wrote a review Nov 2021
Leeds10 contributions
Really wasn’t sure what to expect from this hotel based on photos alone. However the reviews are correct. This place is excellent and what makes it is the high level of customer service. The care and attention shown by the staff to guests is superb and makes it worthy of a 5 star hotel. From front desk staff to cleaners to the bar and waiting staff- all were polite, attentive and informative. The rooms are lovely and well equipped- also spotless. A very relaxing place to be. We will definitely return.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from HOTEL KAISERHOF WIEN Hotel, Inhaber at Hotel Kaiserhof Wien
Responded 2 weeks ago
Dear valued Guest, we, the entire team of the hotel KAISERHOF Vienna, would like to thank you for your stay with us and for taking the time to share your wonderful impressions. We are so blessed to receive such great praises and will forward it to our whole team. Thank you so much! We are very much looking forward welcoming you back soon one day and remain in the meantime with the kindest regards, Hotel KAISERHOF Wien Management & Team
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PRICE RANGE
US$146 - US$279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western premier kaiserhof wien hotel vienna, best western hotel vienna, best western vienna, vienna best western
LOCATION
AustriaVienna RegionViennaWieden
NUMBER OF ROOMS
74
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Frequently Asked Questions about Hotel Kaiserhof Wien
Which popular attractions are close to Hotel Kaiserhof Wien?
Nearby attractions include 3D PicArt Museum Vienna (0.4 km), The Vienna Philharmonic (0.4 km), and Antonio Vivaldi 4 Seasons Karlskirche (0.2 km).
What are some of the property amenities at Hotel Kaiserhof Wien?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Hotel Kaiserhof Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Kaiserhof Wien?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Hotel Kaiserhof Wien?
Yes, parking is available to guests.
What are some restaurants close to Hotel Kaiserhof Wien?
Conveniently located restaurants include Wiener Wiaz Haus, Cafe Mendez, and Swing Kitchen.
Are there opportunities to exercise at Hotel Kaiserhof Wien?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Hotel Kaiserhof Wien have airport transportation?
Yes, Hotel Kaiserhof Wien offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Kaiserhof Wien?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Kaiserhof Wien?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.