We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Hotel Vienna Mercure Westbahnhof is situated next to the train station City West, in an impressive location near Mariahilfer Strasse with a fantastic range of shops to choose from. It is also close to Wiener Stadthalle, a venue for international artists, just around the corner from...
This hotel is okay, but will not be one of my favourites.
The staff were nice and it is located just at the edge of the city centre, close to train station, metro and tram. However the rooms and all the hotel is somehow feel...More
Thank Sándor H
Response from JudithBrix, Front Office Manager at Hotel Mercure Wien WestbahnhofResponded 2 days ago
thank you very much for your review.
I am glad you had a lovely stay with us and enjoyed our location.
We are offering differnce prices including breakfast for our guest who want to have it and also prices for our guests who...More
This hotel is really convenient to the railway station and the airport coach drops off at the station. Very friendly staff and spacious rooms with air conditioning. Breakfast was very good. The evening menu is very limited, but there are many restaurants close by.More
1 Thank angelac542016
Response from JudithBrix, Front Office Manager at Hotel Mercure Wien WestbahnhofResponded 4 weeks ago
thank you for taking the time to review your stay at Mercure Wien Westbahnhof. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts.
On behalf of our staff and management, we...More
The hotel is at a very good location if you arrive by train to Westbahnhof. It is close the Mariahilfer shopping street. The hotel offers an underground garage in the same building. The entrance of the garage is only a few step from the main...More
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Peter K
Response from JudithBrix, Front Office Manager at Hotel Mercure Wien WestbahnhofResponded 1 week ago
thank you very much for your review. I am glad to read, that you enjoyed your stay with us.
Great, that we could help you start your day with our breakfast buffet and that you used our location for exploring the city.
No shampoo or body wash. No welcome water. Extra for air conditioning. Location is near train access to Wein Underground. Other than this not much going for the hotel. Worst Mercure we've stayed in. They need to improve.More
Thank Edmund E
Response from JudithBrix, Front Office Manager at Hotel Mercure Wien WestbahnhofResponded 2 weeks ago
I am very sorry to read, that we did not meet your expectations. Please let me explain the points you mentioned:
Our hotel is protecting our envoirment, for this reason all our bathrooms are equipped with refillable shampoo and body wash facilities.
I stayed here with a Friend during a trip around Europe,most of the staff were friendly and helpful and even gave us tea bags and fresh milk ! However, the rooms had no air con which was annoying and there was no gym/pool which I...More