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Hotel Mercure Wien Westbahnhof

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Traveller (406)
Room & Suite (169)
Dining (22)
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Overview
  • Excellent21%
  • Very good45%
  • Average23%
  • Poor8%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Hotel Mercure Wien Westbahnhof
Special Offer: CHEAPEST ONLINE RATES!
Offers from Hotel Mercure Wien Westbahnhof
Special Offer: CHEAPEST ONLINE RATES!
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Reviews (1,108)
There are newer reviews for Hotel Mercure Wien Westbahnhof
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Traveller rating
64
155
104
40
21
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64
155
104
40
21
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All reviewstrain stationwelcome drinktea coffee making facilitiesconvenient locationminute walkexcellent locationthe main shopping streetvienna airportvisiting viennabreakfast roomcity centrewienmariahilferstrassereachablestopsconveniencekettle
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11 - 15 of 384 reviews
Reviewed 4 weeks ago

We enjoyed staying at this Hotel recently. It has a large, open reception area, with friendly staff. The room was spacious, if a little old fashioned. Breakfast was very good, with plenty of choice and variety. It is a very busy hotel, but the staff...More

Thank Elaine M
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 4 weeks ago

Dear Elaine M, Thank you for staying with us at Mercure Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay...More

Reviewed 16 May 2018

My stay was okay but the hotel started harassing me and my colleagues months after our stay their even though their system provided us with email confirmation, receipt and their staff provided a receipt confirming that we paid. They emailed me through an odd email...More

Thank Aaron W
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 3 weeks ago

Dear Aaron W, thank you for sharing this feedback. I do regret to read your comment. You have booked a room and paid for it correctly. However, due to a system error, your payment has not been done, which makes me apologize. The fact is...More

Reviewed 11 May 2018

a mercure is what a mercure is .... the bar is fine and has the aperol spritzer i wanted. It is near the stadium and also shopping areas too plus its easy to get to. the rooms are clean. I had an issue at the...More

Thank collineUk
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 15 May 2018

Dear collineUk, Thank you for taking the time to tell us about your stay at Mercure Wien Westbahnhof. I am glad to hear that, all in all, you had a pleasant stay with us. Thank you as well for telling us about the things we...More

Reviewed 11 May 2018

The hotel is in 2 parts, 1st the better looking part is accessible through the main lobby. The other part through service elevator which has now been converted to guest elevator. Rooms in both parts are just okay. The reception took too much of time...More

Thank Manish J
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 15 May 2018

Dear Manish J, Thank you for commenting on your stay at Mercure Wien Westbahnhof. First of all I am glad to hear that in general you enjoyed your stay with. However, I am sorry that you had to wait for the breakfast. We are more...More

Reviewed 23 April 2018 via mobile

Two parts to this hotel; the rooms accessible from the front lobby elevators are badly in need of renovation. Mattresses are so thin they were impossible for me to sleep on. Rooms accessible from the elevator at the back of the hotel have had some...More

1  Thank robroy18
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 25 April 2018

Dear robroy18, thank you for taking the time to write such a complete review of your stay. I am sorry to read that this time we did not meet all your expectations. Rest assured that we will take the appropriate measures. Thank you again for...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
US$76 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Best Value Hotel in Vienna
#129 Luxury Hotel in Vienna
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$76 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Best Value Hotel in Vienna
#129 Luxury Hotel in Vienna
Room types
Suites, Non-Smoking Rooms
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Traveller (406)
Room & Suite (169)
Dining (22)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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ALW125
30 May 2017|
AnswerShow all 5 answers
Response from JudithBrix | Property representative |
Dear ALW125, thank you for asking. There are hairdryers in the room and there is an ironing room on the second floor. Best regards, Mark Huber Rooms Division Manager
1
Vote
Jolie T
25 January 2017|
AnswerShow all 4 answers
Response from JudithBrix | Property representative |
Dear Jolie T, thank you for asking. We serve our buffett breakfast on weekdays from 6.30am untill10.30am, on week-ends from 6.30am untill 11.00am. Best regards, Mark Huber Rooms Division Manager
0
Votes
Parneet S
26 August 2016|
AnswerShow all 4 answers
Response from EmanSaad1 | Reviewed this property |
‫Hello there is only electric kettle‬
1
Vote
Google Translation
Room Tips
"Do not book on the first two floors"
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"Rooms on the higher floors better"
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"A room in the new part of the hotel where there are more lifts"
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"I believe part of this large hotel has already been refurbished, we were obviously in the older section."
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