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Arcotel Kaiserwasser

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#119 of 366 Hotels in Vienna
Certificate of Excellence
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605 Reviews from our TripAdvisor Community

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Showing 269: English reviews
Hanoi, Vietnam
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago

I had a business trip in Vienna two weeks ago staying at Arcotel Kaiserwasser Hotel. From the Vienna International Airport, take Airport shuttle bus and stop by Vienna International Centre. The bus stop of Vienna Airport Lines is directly in front of the hotel. If you take a Wiener Linien rail, go to Kaisermuhlen VIC in U1 line to get... More 

Thank ThuanSoldier
Level Contributor
278 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 2 weeks ago

Located across the road from the Metro station and the Austria Center the hotel is a great destination for Center's visitors, e.g. for conferences. Rooms looking to the road a little bit noisy, but not that much. Rooms are spacious enough and the amenities are OK. Staff is good. Breakfast is nice. Places to eat are not many around, but... More 

Thank silencd
2 reviews
Reviewed 2 weeks ago via mobile

Typical hotel, but the WiFi connection was awful, so for the business hotel its not the best one to choose. And be aware, they require deposit from your credit card. I personally have never met this before.

Thank Mihkel M
Level Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 2 weeks ago

Stayed here for two nights whilst attending conference. Excellent location to access the Austria Centre as well as covert near large water area with peaceful path round it. Opposite airport bus stop and metro so transport links could not be better. Hotel is pretty standard of its type. in contrast to previous reviewers we found the staff all very helpful... More 

Thank drfoody
Sofia, Bulgaria
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

Spacious rooms, good breakfast with lots of choices, but the same every day. Near the metro station. The worst thing about this hotel is the really poor internet access. I didnt have internet in my room for many hours. It was a real struggle to connect to wifi. The last day we were told by a girl on the reception... More 

Thank elia452
Surrey Uk
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago

Could this possibly be the worst so called four star hotel in the world? From an efficient but unfriendly welcome at reception things continued to go downhill. The hotel is a 60s 70s concrete monstrosity, unfortunately the rooms still seem to be in that area with the most horrendous lurid red and purple patterned carpet. Perhaps the smallest TV ever... More 

Thank Nigel C
Edinburgh, United Kingdom
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 weeks ago via mobile

Stayed for 3 nights with my wife who was attending the Vienna Centre.The Executive room was large with a good bathroom and view to the modern buildings of the Vienna Centre.The free mini bar was a great bonus and well appreciated at the end of the day.I only used my smartphone but found the WiFi excellent for my needs and... More 

Thank Trippersday1
Seattle, Washington
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 weeks ago

We stayed several nights in this rather austere hotel, due its proximity the Vienna Conference Center. This is a modern, unattractive hotel that tries to overcome it's postmodern bland architecture with snippets of art and marble. Pluses: helpful, courteous staff; outstanding breakfast; cleanliness; closeness to the metro. Minuses: tacky rooms (red leather headboards and chaise lounge--really?) with little comfort or... More 

Thank Scott_R_Seattle
Level Contributor
172 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 17 October 2016

Very basic rooms, thin duvet, flail pillows. This would be fine for a convention hotel, except that two essentials that are absent. Firstly, the wifi is terrible and unpredictable. The further you are from the central shaft of the hotel, the worse. And secondly it is not cheap. Continental breakfast, coffee poor. Disinterested staff and tired furnishings. No comfortable chair... More 

Thank kingsgate
ARCOTEL_Kaiserwasser, Front Office Manager at Arcotel Kaiserwasser, responded to this review

Dear Guest, first of all we would like to thank you to share your opinion about your stay with us. Obviously we regret that you have gained such a bad impression of our hotel and its furnishings. About your comment to our wifi, we may inform you that we have forwarded this problem to our hotelmanagement, since we have already... More 

Austin, Texas
Level Contributor
139 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 October 2016 via mobile

On the positive, this is very close to a metro line, making easy access to all Vienna has to offer. The breakfast buffet offering was quite substantial as well. We did upgrade to the executive level, which was an additional $20 per night. This is a great deal, as the minibar and executive lounge are included. I am not suggesting... More 

Thank BigDaddyAustin
ARCOTEL_Kaiserwasser, Front Office Manager at Arcotel Kaiserwasser, responded to this review

Dear Guest, thank you very much for your detailed feedback to your stay with us. We are glad to read, that you've enjoyed the location of the hotel, since the metro line, which you can use to get to the city center, is directly opposite of the hotel. Likewise we are very happy to read, that you have used the... More 

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The superior-hotel is situated opposite of the UNO City and the Austria Center Vienna, and combines due to its location nature and urbanity. Eight seminar rooms with a total of 350 sqm provide meeting capacity for up to 280 people. The restaurant UNO impresses guests with seasonal delights and a choice of exclusive wines. 282 rooms, suites, apartments and theme rooms,as well as spacious business suites are awaiting the guests.Exclusive highlight is the executive floor with its own reception and lounge on the fifth floor. Mini bar consumption, WIFI high speed internet and access to the executive lounge - offering snacks, soft drinks, coffee and tea - are included in the room rates of executive rooms, apartments, superior rooms, suites and theme rooms. ... more   less 

Additional Information about Arcotel Kaiserwasser

Address: Wagramer Strasse 8, Vienna 1220, Austria
Region: Austria > Vienna Region > Vienna
Price Range: $114 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Arcotel Kaiserwasser 4.5*
Number of rooms: 282
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Also Known As:
Arcotel Kaiserwasser Vienna
Arcotel Kaiserwasser Hotel Vienna
Hotel Style:
#19 Spa Hotel in Vienna
#58 Business Hotel in Vienna
#68 Romantic Hotel in Vienna
#75 Family Hotel in Vienna
#88 Luxury Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from Arcotel Kaiserwasser staff and other travellers.
5 questions
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Questions? Get answers from Arcotel Kaiserwasser staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else - an underground ride to get to the exhibition center is a smnall price to pay”
 of 5 bubbles HealthUK, 13 Nov 2016 | Read review
“Ask for a room that faces the Kaiserwasser.”
 of 5 bubbles , 11 Sep 2016 | Read review
“Fourth floor was quiet”
 of 5 bubbles roaming2015, 4 Sep 2016 | Read review
“The room with windows on the side of the main (Wagramer) street can be a little noisy.”
 of 5 bubbles vb00, 2 Sep 2016 | Read review
“no pool, business only. 3km from Vienna centre.”
 of 5 bubbles Automation_engineer, 10 Jun 2016 | Read review
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