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Novotel Stevenage

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Novotel Stevenage
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674 Reviews from our TripAdvisor Community

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Showing 624: English reviews
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Louth, United Kingdom
Reviewed 3 days ago NEW

First of all I would like to say this hotel has exceptional customer services and very comfortable rooms. We were impressed as we booked interlinked rooms so that our daughter can be near but have her own space and the rooms were huge. We were overlooking the garden. Its a very peaceful hotel and beautifully comfortable beds! Really recommend!

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Helpful?
Thank Anna S
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Anna S, Thank you for your lovely comments. We are glad that your stay with us was enjoyable and comfortable. We are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk

Huddersfield, United Kingdom
Reviewed 5 days ago NEW

So - when you book online for 2 adults and a child Novotel offer you 2 rooms, 2nd one half price, for your child. We therefore had 3 rooms, 1 for us, 1 for our son and one other. Would you not think that the 2nd child's room would be near the parents? No - it was in another wing...

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Helpful?
Thank Planningmyhols
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, Thank you for your constructive feedback. We are sorry that your experience did not meet your expectation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate...

Reviewed 6 days ago NEW

This hotel is truly amazing from the moment you check in until you check out. The customer service is spot on, staff are attentive and are always available to help. Food was good, the breakfast has a good selection and I like the fact that there is a toast service so you don't have to use the awful rolling toasters...

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Helpful?
Thank Sharon J
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Sharon J, Thank you so much for your kind words. We are pleased that your stay with us was enjoyable and we are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk

Stevenage, United Kingdom
Reviewed 1 week ago

We live very close to this hotel and have never had reason to stay here. Unfortunately our boiler at home packed up and we found ourselves without heat and hot water and decided to relocate while the problem was fixed. This hotel is great. The refurbishment was apparently completed at the end of 2016 and it looks fab. It’s spacious...

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Helpful?
Thank LisaJB19821971
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, Thank you so much for your lovely feedback. We are sorry about the circumstances at home, hope all is fixed now but we are pleased to know that your stay with us were successful. Please come and join us for our Murder Mystery events, afternoon tea or just for cup of coffee. Looking forward to welcome you back...

A TripAdvisor Member
Level Contributor
4 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

Unless you need a hotel because you are working at GSK don't do it. I will be finding something else on my trip next week to Stevenage. Room 328 had a heavy stained carpet The Restuarant has a bland menus but not unexpected booting hotel feel. But the service was very poor. I dined late about 9 15 and they...

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Helpful?
Thank A TripAdvisor Member
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Anonymous, Thank you for your comments on trip advisor. I would like to have comeback to you with a more personal; response but without a name we cannot trace or track your stay. We are sorry your experience in our restaurant did not meet your expectation and i will be investigating further with my team your feedback. Kind regards...

Geneva, Switzerland
Reviewed 1 week ago via mobile

It's ideally located just off the motorway. It's nice, neat, smart and clean, exactly as you would expect from such an establishment. The rooms are spacious and the staff are friendly. There's a decent bar downstairs too.

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Helpful?
Thank Couchsurfer07
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, Thank you so much for your lovely words. We are pleased to know that you like our recent refurbishment and that our team looked after you well. We are looking forward to welcome you back soon. Kind regards Ruslana Yarmolyuk

Reviewed 1 week ago via mobile

stayed last night - rooms of a good standard, food ok but a bit over priced, staff are lovely. However there were guests running around drunk in coridors and lots of shouting after an engagement party and only 1 night reception staff for the whole hotel. This went on till 3.30 in the morning and police were called so absolutely...

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Helpful?
Thank Lee J
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Lee J, Thank you for taking the time to write your review here. I believe I have already replied to you via booking.com. As explained in the previous reply a number of rooms were booked individually via third party website and so wwre not tracked as a group booking which would of allowed us to provide security for our...

ebbw vale
Reviewed 2 weeks ago

stayed night while on training course din't try food at night but had lunch which was ok but nothing write home about bed rooms where good nice modern clean location was ok to find but isolated if you wanted to walk to local pub because of all busy roads around it I opted to walk to old town because I...

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Helpful?
Thank EbbwValeTessie
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, Thank you for taking the time to write your review with regards to your recent stay. We are pleased to know that you like our modern clean nice bedrooms. We are sorry that our location did not meet your needs. We hope you might give us another chance in the future. Kind regards Ruslana Yarmolyuk

Knaresborough, United Kingdom
Reviewed 2 weeks ago

Stayed here for 1 night whilst travelling for business. Rooms are a good size with everything you need. Shower is very good as well as the whole decor in the bathroom. Bed was very comfortable as well as the pillows and I didn't hear any noise at all from my room. Check in/out was nice and quick. Breakfast buffet was...

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Helpful?
Thank flashsam7267
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, Thank you for taking the time writing your review here. We are pleased that you enjoy your stay with us, our hotel, food offering, service provided was satisfactory to you . The water charges is standard for the Novotel Brand therefore we have no much choice on this matter, We are looking forward to welcome you back soon....

Portsmouth, United Kingdom
Reviewed 3 weeks ago

Have reported to the hotel feedback request and have had a response ,- but here goes again. All staff were friendly and helpful. Room was fairly clean and tidy. Our stay (11 of us) returned from a family party to the hotel - I was one of the last there - closely followed by a drunk driver who very nearly...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Dunkeey
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Dunkeey, Thank you so much for taking the time to write your review here. We are glad that you had a fairly good night with us. We're sorry that you were unhappy about drunken driver and police presence in the hotel – we'll work hard to fix the issue that you experienced. Thanks for letting us know. We are...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Novotel Stevenage Hotel is located on Junction 7 of the A1M within the grounds of Knebworth House. The hotel offers 102 guestrooms, Contemporary restaurant and meeting and function space for up to 180 delegates. We have recently spent in excess of £3.5million on a full Hotel refurbishment, completing all 102 bedrooms, a fantastic new restaurant, comfortable lounge for Business or Leisure and our new reception and welcome area. The full hotel completion is set for July 2016 and will see the hotel re-branded as a 4 star hotel. The hotel also offers Free onsite parking (this is a premium in Stevenage),complimentary WIFI, air conditioning, and is easy access to Stevenage station which takes 25 minutes directly to London Kings cross. Suitable for business meetings, conferences, weddings and events. This hotel is also close to Luton Airport approx. 15 miles. ... more   less 

Additional Information about Novotel Stevenage

Address: Knebworth Park, Stevenage SG1 2AX, England
Region: United Kingdom > England > Hertfordshire > Stevenage
Price Range: $78 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Stevenage 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Novotel Stevenage Hotel Stevenage
Stevenage Novotel
Hotel Style:
#1 Green Hotel in Stevenage
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Stevenage staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“speak to customer services and they will help to book the best room”
 of 5 bubbles AnnaDavisShaw, 20 Feb 2017 | Read review
“Having just had a refurbishment all rooms are good !”
 of 5 bubbles , 17 Feb 2017 | Read review
“Generally quiet”
 of 5 bubbles ChrisC459, 26 Jan 2017 | Read review
“We have stayed in several rooms and found all to be quite satisfactory”
 of 5 bubbles jaconiexamazon, 3 Jan 2017 | Read review
“Good access by smooth quiet lifts. The entire hotel was very quiet although lots of cars in carpark.”
 of 5 bubbles bos2nking, 6 Dec 2016 | Read review
5 of 5