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Novotel Stevenage

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Novotel Stevenage
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700 Reviews from our TripAdvisor Community

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Showing 650: English reviews
El Salvador
Reviewed 26 January 2016 via mobile

I came to this hotel on business trip and expected cold hospitality like the ones used before near airports. This hotel has really nailed down what is about HOSPITALITY from the receptionist, bar tender and even the chef came out and talked to the guests promoting the PM buffet spread. I will be staying here again! Keep it up!!

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Helpful?
Thank JimmyFields
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Guest, We are really pleased to read your very positive comments regarding your stay at Novotel Stevenage. They are a nice reward for all of our young teams who do their best for the absolute comfort of their guests and their families. Me and my staff thank you again for this very nice feedback and we would really look...

Cheshire, United Kingdom
Reviewed 26 January 2016 via mobile

I stayed here on a business trip for 4 nights. Room was lovely and big, The bar and reception area are under going a refurb, which did put me off when I first walked in the hotel, however it didn't effect the fantastic service at breakfast and dinner. All the staff say hello and are helpful. Look forward to returning...

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Thank chloe8619
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Guest, Thank you so much for your lovely words. I will share your comments with the whole team I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will...

Washington DC, District of Columbia
Reviewed 25 January 2016

Typically not my "cup of tea" but this Novotel is on its way of getting to be a nice one. One GREAT asset that they have is Jennifer Vince who is very knowledgeable on the local scene (she suggested that we have dinner at a new Gem in Old Stevenage - On the Green!!!) and took care of our team...

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Thank 6mpp
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Guests, We are really touched by your very positive comments regarding your stay at Novotel Waterloo. They are a nice reward for all of our teams who do their best for the absolute comfort of their guests and their families. Me and my staff thank you again for this very nice feedback and we would be glad to see...

stafford
Reviewed 23 January 2016

Stayed at the Novotel on business on the 21st January, the hotel is ok but it is currently being used to house refugees. There are young children running all over the hotel and keeping you awake at night, In the morning you could not get to the buffet breakfast due to the amount of migrants feeding themselves and children before...

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Thank Stafford10
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, Thank you for your comments however we do find this offensive bordering racism. We currently have families here for leisure purposes as part of a group tour who obviously display their religion through certain clothing. This does not mean that they are "refugee" /"migrants". We value all of our guests from cultural backgrounds and the Novotel brand is...

hertfordshire
Reviewed 19 January 2016 via mobile

Stayed at Novotel Stevenage for a family party on 16th January. Fantastic stay, beautiful new bedrooms stunningly refurbished. The new showers in the bathroom are amazing. The staff were brilliant especially Andy and Eve who couldn't do enough for us nothing was too much trouble. The buffet we ordered was simple but the presentation was outstanding.Breakfast on Sunday was hot,...

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Thank amie w
H0992, General Manager at Novotel Stevenage, responded to this review

Dear amie w, Thank you ever so much for posting positive review for us. We are glad that you liked our facilities and our people made your family party special. I will make sure that Andy and Eve have been rewarded for their exceptional service. Looking forward to welcome you here again soon. Kind regards Ruslana Yarmolyuk

Reviewed 19 January 2016 via mobile

Just stayed here a few days ago for one night. Stayed with my mum and the rooms were very clean and fresh. FAB walk in shower in the room and a lovely referb done to the room. Even though the dining area was also having a make over, the bar area was cosy and the breakfast was delicious!

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Helpful?
Thank LauraaJayne
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, thank you for your encouraging and very nice feedback. We are pleased to hear that you and your mum enjoyed your recent stay. We are looking forward to welcome you back here in the nearest future. Kind regards Ruslana Yarmolyuk

Swindon, United Kingdom
Reviewed 4 January 2016

We stayed over on Christmas Day into Boxing Day. 2 adults and 2 children (7yrs and 10yrs). We had booked a family room, but when we checked in and were shown to our room we only had a double bed. We rang down to reception and they said they would get straight back to us. They offered us a 2nd...

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Thank Andrea C
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Andrea C, Thank you for your lovely feedback. I am pleased to know that our team went above and beyond to resolve your accommodation needs. I hope we will welcome you back to Novotel Stevenage soon. Have a Happy and Successful New Year. Kind regards Ruslana Yarmolyuk

Stevenage, United Kingdom
Reviewed 1 January 2016

Food was poor and came out late, most of which was inedible. Service was slow and the staff seemed very irritable. Also why were they not all in a set uniform?! Looked very sloppy and unprofessional with some in one attire and others in another! Disco, which was supposed to go on until 12.30 finished and shut down at 12am....

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2Thank 95Observer
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, Thank you for your comments with regards to the joiner Christmas Party Night here at Novotel. I was disappointed to read your review as others on Trip Advisor have been positive. I would like to reassure you that this is not indicative of our usual standards. We are currently undertaking major refurbishment of Novotel Stevenage which includes the...

Reviewed 31 December 2015 via mobile

Would not book here for our office party again. Food was average but most disappointing was the service from staff who seemed extremely slow, uninterested and like us being there was an inconvenience. The party was what we made it so can only comment on the above.

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1Thank JGAL8185
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, Thank you for your feedback. I was disappointed to read your comments, especially after previous reviews on Trip Advisor have been positive. Can I possibly ask you to contact Bethany on 01438346198 to give some more detailed feedback (date, party name etc) in order for us to investigate further. We wish you a Happy Successful New Year and...

Harpenden, United Kingdom
Reviewed 22 December 2015

I have not stayed at the Novotel Stevenage, but I organise conferences and have business meetings there several times a month. I am continually impressed by how the staff is always friendly and helpful, willing to go out of their way even with occasional last minute requests. Sue, Jo and Andy are prime examples of this, they are a real...

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Thank P C
H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Breakfast Available
Official Description (provided by the hotel)
Novotel Stevenage Hotel is located on Junction 7 of the A1M within the grounds of Knebworth House. The hotel offers 102 guestrooms, Contemporary restaurant and meeting and function space for up to 180 delegates. We have recently spent in excess of £3.5million on a full Hotel refurbishment, completing all 102 bedrooms, a fantastic new restaurant, comfortable lounge for Business or Leisure and our new reception and welcome area. The full hotel completion is set for July 2016 and will see the hotel re-branded as a 4 star hotel. The hotel also offers Free onsite parking (this is a premium in Stevenage),complimentary WIFI, air conditioning, and is easy access to Stevenage station which takes 25 minutes directly to London Kings cross. Suitable for business meetings, conferences, weddings and events. This hotel is also close to Luton Airport approx. 15 miles. ... more   less 

Additional Information about Novotel Stevenage

Address: Knebworth Park, Stevenage SG1 2AX, England
Region: United Kingdom > England > Hertfordshire > Stevenage
Price Range: $85 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Stevenage 3*
Number of rooms: 101
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Also Known As:
Novotel Stevenage Hotel Stevenage
Stevenage Novotel
Hotel Style:
#1 Green Hotel in Stevenage
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Stevenage staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Room 124 was lovely...”
livealot2017, 28 Apr 2017 | Read review
“Ask for a room, away from the A1 side to ensure a good sleep.”
GriJohn, 6 Apr 2017 | Read review
“All rooms are great, and the staff make it a perfect experience.”
everygas, 3 Apr 2017 | Read review
“Room 115 ground floor end of corridor, quiet”
beverleyh864, 3 Apr 2017 | Read review
“I stayed in two different rooms as my stay was over two working weeks and both rooms were fine.”
helhed, 17 Mar 2017 | Read review
5 of 5