Check in easy. Room was large and very comfortable. Very clean and well appointed. Bathroom had a bath - bonus! Staff very friendly and informative. Only negatives are that, some rooms are a very long way from reception and timed badly, the car park could be full.
Fantastic night at Th Cromwell - the entertainment was amazing as was the service. So well organised and all staff were lovely and friendly. Highly recommend these events, we shall be back for sure! Look forward to our next visit.
We had a family lunch at the Cromwell to celebrate our Ruby wedding. We originally had our wedding reception at the Cromwell. We had a room to ourselves and were served a 3 course meal. The food was lovely and the staff really looked after us. We had a lovely relaxed afternoon. Thanks to the staff at the Cromwell.
Stayed here with my husband on a two night break. The hotel and all members of staff were excellent, quick easy check in and out. Lovely, well decorated room with a fan, tea, coffe, milk, sugar, biscuits. There were proper glass glasses in the room, not plastic. Bedding and towels were very white and soft. Breakfast was excelent, loads to choose from. They will cook you fried/poached eggs if you ask them, they even did fried bread fo my husband. Parking was easy. All in all a great two nights away. Hopefully we will return next year.
We are staying at the Cromwell hotel whilst we renovate our house, the staff are so helpful and friendly and are making us feel so welcome throughout our stay. The rooms are well equipped and cleaned throughly all the time. Location is great with a car park provided. The hotel also caters for all and being dog friendly Adds a lovely touch to the warm family friendly hotel vibe.
We recently stayed 1 night for a family wedding. I would avoid rooms 132 ,134,136 etc as this part of the hotel and rooms along this corridor were extremely hot, even though the summer heatwave had passed. A fan was provided but this had little effect Also bear on mind the hotel allow dogs to stay, we were woken at 7am by a yapping dog going along the corridor, not what you want on a Sunday morning, we also heard it yapping later when we assume it returned from its walk. We stayed for a wedding and the function room and garden area are nice.
We had our 10 year anniversary and vow renewal here last week and we couldn’t be happier. Lina and Liz were great throughout our booking and with our face to face meetings. On the day Anthony and the team were fantastic helping everything to go smoothly throughout. We stayed in the Nazeby Suite and the room was beautifully decorated and very clean. A touch warm but given that it is in the listed part of the building we knew there wouldn’t be aircon. It’s perfectly place for the function rooms and had loads of space in the downstairs room for the hairdresser. We love the character and history of the Cromwell, and would definitely recommend here, and the team for weddings and events.
We decided to stay at the cromwell for our first wedding anniversary. We booked the naseby suite. It is really lovely, and we did enjoy our stay. However, there were just a few little things that let it down. Appreciate we've been in a heatwave, but that suite was ridiculously hot. There was a fan, but it was absolutely useless. Quite noisy and no matter what setting it was on, could hardly feel anything coming off it. The coffee table in the lounge is glass topped and whoever had cleaned it had left it covered in streak marks. The toilet paper provided is a really cheap nasty quality, which you wouldn't expect for the bridal suite at all. Only one member of staff made an effort to interact with us and that was Ryan, when we checked in. He congratulated us on our anniversary which was nice. None of the other reception staff or managers engaged with us at all, and when we checked out we weren't asked how our stay was. Some jewellery was lost (not the hotel's fault at all) but when asked if anything had been handed in, there was no care or concern about it at all, just a straight no. The staff came across as quite cold and uninterested, which was a shame as it was a special occasion for us. Only Ryan made us feel welcome.…
I stayed in one of the executive rooms on the ground floor and was very happy with the standard of cleanliness and room size. Sitting outside in the sun with a cold beer made for a very nice couple of hours. Breakfast was very tasty and lots of it. Very pleased.
We had our wedding at this beautiful hotel and it was perfect. The staff were fantastic, polite to all guests and extremely helpful. The whole event was flawless and all our guests said how lovely their rooms were. The food was to die for! We are still getting people tellin us how nice it was. The grounds are well kept and our photographer told us he's got some beautiful photos. The events manager was so supportive and helped me with so much. If your looking for a wedding venue I can't recommend The hotel Cromwell enough, our day was perfect.