easy to get to straight off the A1. Friendly staff and room was lovely and clean. food availability was limited but we managed to get a meal and a few drinks. room was very warm but there is air con if you wanted to use it ( I didn't want to start messing with it in the middle of the night! ) we didn't have breakfast as we had a 5am start but would definitely use again for a cheap clean hotel in the relevant location.
I've stayed in many Premier Inns over the years and this is definitely one of the better ones. I emailed the morning of my stay to ask for a room near reception as I've pulled a muscle, and received a swift and reassuring reply from Elizabeth, who then greeted me personally later on when I checked in. The room was great - clearly recently renovated I think - and everything was spotless, especially the public areas which were being cleaned again as I waited for my lift the next morning. Breakfast was really good, too - hard to get a decent poached egg these days but I got two of them! Would recommend and would definitely stay here again.
Not the fault of the hotel but the hotel didn’t resolve the noisy family clomping and jumping up and down on their floor, our ceiling all night long. We were stopping to break our journey home, had a night travelling on the airplane.
All OK, except restaurant didn't have air conditioning. Free drinks at reception on a very hot day. Very friendly staff. Room was clean, and air conditioning was already turned on. Very good parking facilities
This hotel is seriously understaffed and very badly organised. Other than the two guys working in the restaurant, the few other people working here are virtually useless and a couple are just plain rude. I have this evening been informed that used mugs will only be removed from my room if I ask for this to happen (I am seriously not bothered about having my room cleaned when I’m only here for two nights, but I do think it’s reasonable to expect mugs used in the morning to be cleaned or replaced at some point in the day). Apparently the reason this doesn’t happen for covid related reasons. Although room service is available! The worst Premier Inn I have ever stayed in. I wonder if there’ll remove the mugs I’ll be using tomorrow morning after I leave?!
On arrival, plenty of free car parking. Unfriendly reception clerk. Extra milk tea coffee available, help yourself. Would return and indeed we are just for the convenience to the train station. Room clean tidy and the Aircon worked well. But room 118 overlooked the smoking area so people stood there early and late. Be aware of room as conversations can be heard.
1hr after booking we discovered we'd have to leave before the breakfast we booked for the second morning(this is 4 months prior to the trip) we tried to contact everyone to cancel the breakfast, and eventually we were told to just cancel it when we arrived at the hotel, which we did (they didnt bother refunding it mind you!) as it was nearly 40degrees we'd booked a room with air con-this had not been cleaned or servied for a very long time, and we listened to it drip perpetually onto the sopping wet carpet (the problem had been going on a while as even the plasterboard on the wall was blown and yet they had jut painted over it) we didnt change rooms and a member of staff (who will remain nameless to protect their job) said that the floors further up with empty rooms were even hotter! the air vents on the window were broken into the open position so we could listen to the traffic, or everyone having a cigarette or coming back from the clubs which was fun!(sarcasm here people) and on returning to the room after a small breakfast you were bowled over by the smell of mould they dont clean your room anymore so they dont replenish tea or milk so they have a free for all tray by reception where, if you're not fast enough, you do without! …
I come to this hotel 6 times a year to visit family and friends. Always comfortable and friendly staff. We don’t stay for breakfast as other good places in Stevenage to go but we would do with no issue if needed. Also good for trains to London as station is only a short walk away.
Excellent place to stay. Cheap comfortable and clean. What more do you need! We picked this as its not to far from london, well an hour but still the price drawn us to it. Premier in, you just cannot fault them!
Great stay. The staff were friendly, presentable and helpful. Easy and accessible location, great access to london. Lovely and fresh breakfast, plenty of choices Hotel nice and clean, and comfortable space to relax